I’ve been on a few Nuco trips, 2x SOS and a ski trip with my uni, and enjoyed them all throughly. George our account manager is excellent, she perfectly creates a welcoming but professional atmosphere... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
The NUCO reps were amazing, specifically Heidi and Jenson for the trip to Tignes, Easter 2026. They really made the whole experience fantastic and any problems we had were solved by them as soon as po... Mehr ansehen
Unternehmen hat geantwortet
Really well organised trip, plans were always made clear by the reps. Scotty the medic did a great job at keeping everyone safe the entire trip. The reps Millie, Ollie and Tom were amazing and made su... Mehr ansehen
We stayed at les arcs and our rep was the one and only james zhou (kimchi). Potentially the most unreal human i have ever met. He saved me from a burning building after saving 25 small french children... Mehr ansehen
Unternehmensdetails
- Reiseanbieter
- auch in
- Skiurlaub
Vom Unternehmen geschrieben
We Are NUCO, the student arm of NUCO Travel, is the UK's largest student snowsports operator. As The Home of Student Travel, we have been doing what we love since 2012. This is where the NUCO Travel journey begins ⛷
Kontaktinformationen
Beech House, Gatley Road, SK8 1PY, Cheadle, Vereinigtes Königreich
- 0161 402 3600
- info@nucotravel.com
- nuco-booking.com
4,6
Hervorragend
190 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
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Georgina was a legend very helpful and…
Georgina was a legend very helpful and friendly
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
Thanks so much for the review Claudia! We'll be sure to pass this on.
Frankie the GOAT
Frankie was so chill and friendly and loved spending time with him and was so helpful with everything. Sam was also so helpful when figuring out moving in. Had great time.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
Thanks so much for the review Dan! So happy to hear you had such a great time and the Frankie and Sam really added to that! Brilliant!
Georgina saved us
Georgina was the reason our trip was smooth sailing. She made us feel welcome, settled and most of all excited! We cannot wait to come back and do another ski trip!
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
Ah Milly, that's ace and exactly what we want to see. Georgina has been mentioned before as well so we will make sure she gets a shout out.
Our reps are such an important part of your trips and our team so seeing reviews that mention them by name is really great. Thank you.
Georgina was the BEST
NUCO very helpful but our room rep, Georgina MADE my trip. Took such good care of us and helped with all our questions! Made the effort to make sure we were all ok :)
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
That's what we love to see Sophia! Thanks so much for sharing your feedback, we'll be sure to pass this on to our rep team.
Special mention to Lucia
Special mention to Lucia - she was amazing and so helpful with making the whole trip smoother! Super sweet and had an amazing time:)
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
Hi Raf, thanks so much for your review and shout out for Lucia! So glad to hear you had an amazing time!
Horrible company tactics
Horrible company tactics, charges 150 pound non refundable deposit, and even cancellations 5 months before aren’t refundable, they are doing this to students who barely can even afford a holiday, but just so to get a chance for a s space to the ski trip, there were never a very clear statement before payment about this deposit being non refundable, I have passport visas issues that I can no longer depart and they still tell me to sell the ticket myself, never encountered anything like that before
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
Hi there, thank you for taking the time to leave a review. We’re sorry to see that your experience has led to a negative perception.
When you booked your trip, you chose to pay the £150 deposit to secure your place and agreed to our booking terms and conditions at the time of creating your account and making payment.
We know that ski trips are a significant expense, and we work hard to keep costs as low as possible for students, but the decision to proceed with the booking was entirely yours.
In order to secure accommodation, we are required to pay deposits to our suppliers. Your deposit contributes directly towards these costs, which means that cancellation fees still apply regardless of when the booking is made or cancelled. In many cases, we also incur cancellation charges from our suppliers.
We do, however, offer flexibility to help avoid losing your deposit. If you were unable to attend, you had the option to transfer your place to someone else free of charge before the payment deadline. Even after this deadline, a transfer is still possible up until departure day for a £50 admin fee. This meant there were options available to you to avoid losing the non-refundable deposit.
It’s also worth noting that many tour operators and accommodation booking sites such as booking.com or Airbnb, operate under similar policies where payments are non-refundable if free cancellation is not offered and stated.
We don’t feel it’s fair to describe our policies as horrible company tactics, particularly as all cancellation terms were clearly communicated at the time of booking, and alternatives were available to you.
We appreciate your feedback and hope this helps clarify our position.
Emma L was very friendly and receptive…
Emma L was very friendly and receptive to our comments about our experience. Thank you !!
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
Thank you so much for your review and feedback Stanislas. We'll be sure to pass this on!
Hamish
As an oversized Oxford University student (yes, the chairs fear me), I, James, would like to extend my most ceremonious praise to our NUCO room rep, Hamish. Never before have I witnessed such a graceful fusion of organisational finesse, bureaucratic wizardry, and sheer human perseverance in the face of student chaos.
This rep didn’t just handle my questions — they cradled them. They didn’t simply answer emails — they embarked upon odysseys of correspondence that would humble even the most seasoned civil servant. When I was confused, they clarified. When I was lost, they guided. When I sent an unnecessarily long message at 2:14am, they responded with saintlike patience.
NUCO should erect a small bronze statue in their honour (I volunteer to help unveil it).
In conclusion: exceptional service, exceptional human, exceptional experience.
Five stars
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
James, this may be one of the most gloriously written reviews we've read.
Thank you so much for the review. Hearing words like this about your rep Hamish and how he helped navigate the occasional maze of emails, questions, and late-night messages is amazing. This is exactly what our reps are there to do and to really enhance your holiday experience. And it certainly sounds like Hamish did just that.
Not sure we'll be able to manage the bronze statue but we'll definitely be passing your review on to our rep management and resort management team so they can pass on to Hamish and make sure he gets a shout-out.
So glad you had such a good trip and we hope you'll join us next year.
Nathan and NUCO were amazing!
Nathan was an amazing rep and NUCO made the trip an amazing experience!
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
Thanks so much for the great review Daniel, it really means a lot and we love to hear that you had a great trip.
We've had some great feedback on your rep Nathan and this just adds to it, so thank you.
VT2025
Had such a great week, Holly was a great rep!
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
Love to see you had such a good week Zac. Thanks so much for leaving a review and we'll make sure to shout out Holly!
Had such a great week
Had such a great week! NUCO was so detailed also Holly was the best room rep ever!
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
Thanks so much for your review Aisling. So happy to see you had such a great week!!
WE LOVE MARC
NUCO was great and all, but Marc was exceptional. The love and care he put into making us feel safe and comfortable was unmatched, giving advice in a friendly and accessible way to ensure we had the best possible stay. Even if we don’t get our deposit back, it was all worth it to meet Marc ❤️❤️❤️❤️
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
Thanks so much for your review Freya. We love to see our passengers shouting about their reps as they are such an important part of your trip and what we do.
We always pass these on to the team so thank you for sharing!
So glad you had such a good trip.
MARC IS THE BEST
MARC, love that guy so much- what a man. Keep him on the staff. NUCO is nothing without Marc. Such a kind man.
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
We hear you Nelly! Marc's staying on the team!
Had a great time this trip
Had a great time this trip - special shout out to our rep Lucia for being so lovely.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
Thanks so much for your review Charlotte!
AMAZING!!
We had the most unreal trip- nothing was too much trouble and NUCO made sure we had everything we needed throughout our ski trip. Cant recommend enough! Would book again in a heartbeat!
20. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
Thanks so much for your review and recommendation Charlotte!
So glad the trip was everything you hoped for and that our team made sure you had what you needed. Hearing that you would book again has made our day!
Hope you'll be joining us again this season!
the most fun ever
Our uni trip was the most fun ever, can’t recommend NUCO enough! The whole team made sure we had the trip of a lifetime but a special shoutout to our rep Katie who went above and beyond. 10/10 service, thank you!!
19. November 2024
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
Thanks so much for your review and recommendation Molly. The most fun ever is definitely the kind of review we love to see!
We are genuinely so happy to hear you guys had such a good trip, it's why we do it, for the memories, the fun, the new friends, the lot.
Shout out for Katie received! We'll make sure to pass this on to the team.
Thanks again for the review and we hope to see you in the mountains again this season!
Website not working
I tried on all of the releases to get the Varsity ticket using the account that I already had, but the website didn't load. When in the end I made a new account, suddenly the website did load. But then I got on the long queue. So in the end I had to buy a ticket from someone else to get the ticket. And then the other account went further on the queue so I got offered a second ticket which I then cancelled.
30. Oktober 2025
Antwort von We Are NUCO
Hi Jovan,
Thank you for taking the time to leave a review. After checking your bookings and our correspondence, I’m a little unsure why you’ve chosen to leave a 1-star rating.
Before the general release, there was an option to book using a flight code. If you had booked a flight and shared your flight confirmation with the Varsity Committee, you would have been guaranteed a place on the trip and received a booking code. These flight codes were used during the first and second release phases.
During the general release, there were still hundreds of people trying to book at once, which did cause some delays when placing deposits. You’re right that the process took a little time — something our development team is always working to improve during high-traffic periods. The trip sold out quickly, meaning many people, like yourself, were initially only able to secure a place on the waiting list.
Fortunately, we were able to upgrade all waiting list bookings to confirmed places, so you did secure a confirmed spot.
As you mentioned in your review, while on the waiting list you found someone with a confirmed booking who could no longer attend, and they transferred their confirmed booking to you.
When your own waitlist booking was later confirmed on 31st October, you no longer needed it. You let us know, and we cancelled that booking with a full refund issued on 1st November. The refund was processed and completed by 6th November, meaning it should have reached your account by 7th November.
We’d really appreciate it if you could email us at info@nucotravel.com to share more details about your experience and why you felt a 1-star review was appropriate.
We’re always eager to improve and ensure all passengers have a positive experience with us.
To summarise — you successfully secured two confirmed bookings for the same trip under different accounts. One was cancelled and fully refunded within 7 days.
Thank you again for your feedback.
Didn‘t receive a refund
3. November 2025
Antwort von We Are NUCO
Hello, really sorry to see your review.
We looked further into your booking, and you did cancel the holiday package you had booked and as such our standard cancellation fees apply.
You are correct in saying you didn't receive a refund as the cancellation fee was the same amount as you had paid towards your booking.
What has become clear when looking at your booking and communication with our team, is that your reason for cancellation was due to booking onto the other holiday package your group has for the same week and same resort.
As a gesture, we have refunded the deposit from your cancelled booking. Our team have already been in touch with you directly and processed.
You do have a unique situation with your group having two holiday packages for the same week of the season, in the same resort, with crossover of the package inclusions.
Had this not been the case, the cancellation fees, that had been agreed to at the time of creating your account and booking, would have applied.
Thank you
Alice is an absolute legend
Alice is an absolute legend; she helped me with my booking when their AI and other people said it wouldn't be possible. She was polite and considerate through all our interactions, such a helpful and kind person!
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
Thanks so much for your review Aston. We think Alice is pretty great and it's lovely to see you think so too!
If there is anything else you need or that we can help with, please do get in touch, and we hope you have a great trip!
Easy booking system for Uni Trips
Super easy and helpful booking system for uni students booking onto their trips
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von We Are NUCO
So glad you found it super easy to book, that’s exactly what we’re going for! Hope you have the best time on your trip and thank you for taking the time to leave a review Georgina!
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