Package Damaged by UPS, No Response From Oasis Perfumes USA
I placed an order with Oasis Perfumes USA for Rasasi Hawas Majestic (Order #30352). Unfortunately, UPS reported that the package was damaged during shipment and was unable to complete the delivery. UPS tracking specifically stated that the package had been reported as damaged and that the shipper would be notified.
I emailed Oasis Perfumes USA on August 22 explaining the situation and asking them to send a replacement. I included my order receipt and a screenshot directly from UPS showing the damage status.
It is now September 9, and I still have not received a response, replacement, or resolution. That means I’ve been waiting over two weeks just for a response regarding an order that was never even delivered to me.
I understand that UPS damaging the shipment is outside of the seller’s control. What is within the seller’s control is customer service and responding when something goes wrong. I shouldn’t have to chase down a company for weeks over merchandise I paid for but never received.
I’d be happy to update this review if Oasis Perfumes USA responds and resolves the issue, but as of right now, the lack of communication has been extremely disappointing.
