I ordered a Eurotech Chair from OfficeChairsUSA in late August 2023. The chair was delivered a few days later than the promised 2 day delivery on their web site, but they responded quickly to my phon... Mehr ansehen
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Das sagen Bewerter
Patrick Jamison is excellent at sales, customer service & support. He is knowledgeable about products. He listens to questions and responds with detailed & helpful answers. Thank you for his long-term... Mehr ansehen
Somehow we bought the wrong sized table; Office Chairs recommended replacing the top rather than pay high return fees and delaying our office from having use of this top in the meantime. It was a gre... Mehr ansehen
Working from home I found myself in need of an office chair that would hold up to daily use and my weight. If you find yourself in my shoes you have no doubt found there isn't a lot to choose from. At... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
OfficeChairs USA is the e-commerce arm of Sheehan's Office Interiors. Our company was founded in 1978 and continues to be the leading retailer of quality contract furnishing in Southeastern New England. We are the exclusive Knoll and Kimball dealer for the state of Rhode Island and continue to service on a daily basis some of the largest Fortune 500 companies in the region. Our scope of capabilities are not limited by region for we design, ship and install to all corners of the contiguous 48 states on a regular basis. OfficeChairs USA is a specialty web provider of mid-range value driven office furniture and seating. You will not find products on our site that carry weak warranties or have sub-par build qualities. You can always find a lower priced 'like' product somewhere, but you might not be able to find a better mix of quality office seating and furniture backed up by a truly easy 45 day return policy being sold by people that know what they are doing! Our new Dynamic Pricing metrics assure you that the price you see might be the best price out there. OfficeChairs USA has the good fortune to draw upon the expertise of our contract division in terms of their design talent, product sourcing and expert product knowledge across our mutually shared design and customer service staff. Like our parent company, OfficeChairs USA has the resources to react swiftly to your inquiry and will ship any product within the time frames specified (on each product page) directly to you without any fuss or hassle. From the most simplistic chair to a complex project our team stands ready to assist you. Need a sample of a textile? Need a floor plan looked at? Need a quote? Need to submit a PO? This is what we do every day.
Kontaktinformationen
524 Park Ave, 02871, Portsmouth
- 888-355-4999
- info@officechairsusa.com
- officechairsusa.com
4,1
Gut
1465 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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easy to work with
16. März 2022
Avoid ordering from OfficeChairsUSA
Placed the order on 2/11/2022. After a couple of weeks of not having shopping confirmation, I called customer service for an update. My order was never placed for shipping; as there was a question on the address it was being shipped to. A question that required an answer, but no one bothered to contact me to ask the question, and confirm the shipping address. I was told then, the order would be processed. I check back a few days later, and it was not processed, yet. A few days later, I do finally get an email the order was processed. Today is 3/15/2022- still no chair delivered, yet.
15. März 2022
Antwort von OfficeChairs USA
Corrine good morning. We are so very sorry that SitOnIt held the processing of your order and then somehow on this end managed to not notify us?!
As you are likely aware your order did ship by FedEx on March 9th. In fact its out for delivery while we write this. So some good news for you.
Thank you for sharing these details for this is a bit of an ongoing issue at times with SitOnIt in terms of communication. We send them a vast amount of orders that get processed on time but here is an example of one that got bogged down. Again very sorry.
Sending you a partial refund to extend some goodwill and to attempt to have a happy closure here. Also would be anxious to know how you like your new Wit High Back chair should you care to weigh in and update your review.
Kind regards,
David Spets
Managing Director of E-commerce
Great customer service, great chair.
I purchased a HAG Capisco from Office Chairs USA. Overall I had a great experience with this purchase. My only negative remark is that my chair was supposed to be ‘fast ship 5-10 days’, but I quickly received a message saying that it wouldn’t be shipping for about two weeks. Ultimately, no biggie, I wasn’t in a rush and it arrived on the day they said it would be shipped out.
More importantly, I missed the President’s Day sale by a couple of days. I messaged customer service to see if I could get a price adjustment and David refunded me the discounted amount back to my account.
My chair came in perfect and the material I selected for it is great quality. Customer service was great. I received timely responses and was taken care of. I definitely recommend them.
15. März 2022
Antwort von OfficeChairs USA
Michael thank you for the kind review. We did see HAG lead times stretch out for the last 45-60 days and we apologize for the time delay. We brought this to the leadership at the plant and the COO, just yesterday, assured us that their production lead times on Express fabrics are now back to 5 Business Days. As you can imagine with the global supply chain constraints and hurdles this is not a easy task. Sorry that you got caught in its web!
Please let us know if you have any outstanding issues but it sounds like you are really pleased with your Capisco and again thanks for your review.
All the best.
David Spets
Managing Director of E-commerce
I am very happy with my custom HAG…
I am very happy with my custom HAG Capisco chair. My rep, Patrick, was very hands-on with the process and answered any questions I had promptly.
14. März 2022
Good Company - FedEx Ordeal
---Initial Review 3/12/2022----
Pat, customer service rep for this company initially seemed genuine about his efforts to help me yet, I have reason to believe that he called the shipping company, FedEx and asked that my package be delayed as a form of punishment towards me when I told him I no longer wanted the chair and that I'd be returning it. He wanted to make my life a little bit more stressful than it already is. I wouldn't recommend this company for business as they employ shady business practices in efforts to get back at their customers who express disapproval or wish to return their products.
-----EDITED 3/15/2022-----
So contacted FedEx and personally went to their ground facility directly to investigate further. Apparently It seems that FedEx is notorious for it's unreliable expected delivery date and poor notification system. Thus this is not the part of Pat. Pat is a good man. I've edited my review to reflect my overall treatment by the OfficeChairs USA team. I've tacked off one star because of the hassle of FedEx but that's neither here nor there.
12. März 2022
Bewertung ohne vorherige Einladung
Antwort von OfficeChairs USA
Good morning Nyan. I must be most frank with you and tell you that Patrick bends over backwards for all of his customers and he is 'the finest kind'. To imply, as a method to bolster your claims , that he would in fact call FedEx to delay the order? Well that's something that is very out of bounds and why in the world would we ever do something like that?
Patrick explained to me over the weekend that he worked extensively with you to try to get you to adapt to your Capisco. When it was decided that the chair was not for you, I was told that you balked deeply about the return costs? Pat even waived the handling and outbound fee as a courtesy.
Secondly, I take exception that you would use the term 'shady' and I think anyone that reads this review can read between the lines and understand that this is not the case at OffiecChairs USA.
The necessary steps to return a product is laid out clearly in our easy to find returns section of our terms and conditions. Maybe you did not take the time to review this? It's about the most lenient return policy of its type for furniture on the web. Our clients have up to 45 Days to send a product back to us should it not work out.
We wish you the best of luck Nyan in your future quest for a chair. When your return comes back to us, we will promptly process a 100% refund and absorb our handling and outbound costs to help you out. That's something a 'shady' company would never do.
Regards,
David Spets
Managing Director of E-commerce
Could not be happier
Could not be happier. The chair is exactly as expected, high quality, and prompt shipping. Assembly was stoopid easy, amazing really. And fits my short-legged friend perfectly ;-)
10. März 2022
I’m not too happy with chair it’s too…
I’m not too happy with chair it’s too hard on my back. For that price I expect to be much comfortable.
8. März 2022
Antwort von OfficeChairs USA
Good morning Darryl. Sorry and concerned that your X-2 chair seems to be posing some comfort issues. Frankly this is quite rare and we wonder if you have explored and tested all of the chairs adjustments and settings?
The X-2 can be returned should it ultimately not be a good fit. Meanwhile please feel free to call any of us on the team so that we can walk you through the controls and settings. We can be reached at 888-355-4999 any weekday.
Thank you.
David Spets
Managing Director of E-commerce
Beautiful & comfortable chair
Beautiful & comfortable chair! The delivery was right on schedule! I love it!
7. März 2022
Office Chairs got my business as a consequence. No regrets.
Delivery was slow and slower than the estimates that I was given by phone. Update: The company's reply is appreciated. My phone exchange with one very helpful employee, Pat, sealed the deal. I had evaluated two alternative retailers and Office Chairs got my business as a consequence. No regrets.
2. März 2022
Antwort von OfficeChairs USA
Hi Mitchell. Yes, regrettably we are seeing some erratic production lead time swings being set off by various supply chain constraints and outages. In this case an outage was triggered by the HAG Capisco base in the color Black. Our orders for this frame color paused quite a few orders for about 10 days last month. We do our best to communicate these delays but are often held back due to the lack of timely communication from the factories. We truly appreciate your patience on this front.
We know that you have many options when buying office seating and we are grateful for your business. We would like to know how your Capisco suits you should you have a moment to let us know? It's an easy process to follow up here with a product style review.
Very best,
David Spets
Managing Director of E-commerce
Comfortable, requires assistance to put together
The chair is very comfortable. However, it is quite heavy and took two people to put it together. Easy set-up otherwise and received spare parts, which is nice. A tall person may wish for the arms to raise another few inches to slide above a work desk.
28. Februar 2022
Antwort von OfficeChairs USA
Michele thank you for your take on the Eon Full Back Synchro-tilt chair. This has been a very successful design for us. We do not recall anyone having an issue with the arm height but noted and thank you!
Best,
David Spets
Managing Director of E-commerce
They are a great resource
They are a great resource from beginning to end. They will handle any problem that comes up and you will be 100% satisfied. I know I am
28. Februar 2022
I love this chair
I love this chair! I think if I were to do it again, I’d upgrade the fabric, but it’s so hard finding a petite office chair, and this one is so versatile. I was ago so impressed with how quickly it shipped!
28. Februar 2022
Communication was not the best when it…
Communication was not the best when it came to shipping estimation and times. I was continuously given wrong times and then not notified as promised on shipping. I was only given times when I would reach out.
28. Februar 2022
Antwort von OfficeChairs USA
Good morning David and thank you for sharing this information. We are sorry that your SitOnIt Amplify chair production lead time was impacted by certain supply chain constraints. We do our very best to project fulfillment times on all of our product pages but right now its a bit of a moving target as you can imagine. A simple trip to your local grocery or department store confirms that there are many products being affected.
We do hope that you can weigh back in with a product review or edit here and tell us what you think of the chair itself. This not only benefits our shoppers but lets us know how well the chair is working out for you.
All the best,
David Spets
Managing Director of E-commerce
Excellent customer service
Excellent customer service. Wonderful product. I love these chairs. They are the best.
25. Februar 2022
Chairs are very nice and comfortable
Chairs are very nice and comfortable. Easy roller ability and adjustability. Very east to assemble as well.
25. Februar 2022
Antwort von OfficeChairs USA
Halle many thanks for weighing-in here and sharing your findings on our Turn Task chair. We are glad this worked out for you an assembly was fast and easy!
Please take care.
David Spets
Managing Director of E-commerce
We buy chairs from this company all the…
We buy chairs from this company all the time. Great service, shipping, promptness.
22. Februar 2022
Antwort von OfficeChairs USA
Marco we thank you for the kind words in these challenging times. We know you have many choices and we are grateful that you work through us!
Best.
David Spets
Managing Director of E-commerce
Poor communication/customer service
Poor communication/customer service
I received no updates on my original order for a month. I had to personally reach out and ask for the status of my order only to find out that it's already been shipped but again no tracking status or update email was sent until then.
When it arrived, it had damages to it and I had to ask for replacement parts. The first time I reached out regarding this issue, I was suddenly dropped from the chat with again, no email or communication confirming that replacement parts were ordered. I had to reach out again to see ask for replacement parts, then was told it was ordered.
Till this day, I still have no idea where the replacement parts are, what the status is because I have received no email or communication regarding it. I'll have to reach out again to ask for some kind of update.
21. Februar 2022
Antwort von OfficeChairs USA
Hi Jessica,
We are very sorry to hear that you are disappointed with our communication, and that your chair arrived with freight damage. We strive to keep all of our customers updated, but apparently you didn't receive our messages. Perhaps they were stuck in your spam? In regards to your warranty claim it was processed promptly and your parts are scheduled to ship out later today or tomorrow. We will send you tracking as soon as it becomes available. Apologies for any inconvenience these circumstances may have caused you. Wishing you all the best.
Patrick Jamison
Disappointed with the stool height and seat depth
Extremely disappointed with the fit. Seat doesn't go high enough for a standing desk (I ordered the stool height) and seat depth doesn't fit ( I'm a women's average size of 5' 5"). For the price and wait time, this chair should have fit perfectly. Quality of the chair is beautiful. Please consider making more inclusive office chairs.
11. Februar 2022
Antwort von OfficeChairs USA
Good morning Tara. Thrilled that you appreciate the excellent build quality of your new Liberty stool. Sorry that the lead time was out there but again its a very specialized product and not something that is kept on the shelf.
In terms of the seat height range we may have a fix for you. Humanscale does offer an 'extra-high' piston that would extend your seat height range. If you think that this is something you would like to explore please send me an email at info@officechairsusa.com and we can dig in with the exact specifications and pricing.
Thank you for sharing and we look forward to working towards a better fit for you and your extended height Liberty chair. Please just drop us a message or call us for next steps.
Thank you.
David Spets
Managing Director of E-commerce
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