Ondal Bewertungen 

Worst company, impossible to talk to just get stupid AI reply back everytime.

Always paid my loans off with them. Now suddenly wanna see proof of income which did and refused. Awful company. Never missed one payment. Actually laughable.

Really bad company they hound you non stop ie emails.texts.letters etc but as soon as you pay it all off and ask them to send confirmation that the account is now closed and details deleted you hear absolutely nothing from them stay away

Awful awful company. Have an ancient outdated repayment system so no matter if you’ve paid or not, you’ll still receive the most barbaric and aggressive threatening emails and and texts at 6AM on a Sunday morning.

BEWARE of these guys they will NEVER EVER PICK PICK UP CALL if anything goes wrong. They literally refused ro pick my call for fivevdays in a row and my interest climbed everyday. The contact they gave is very unreachable - forever jazz MUSIC

I am totally disgusted from the customer service from you. You are very quick to offer and agree loans also loan payment is made quickly yes you tick that box but as far as iam concerned all contact made to yourselves after that point have been nothing but 3rd rate and shabby unprefessional and to compound matters hanging on the phone for 42minutes just to discuss options availabe ie extending my agreement by 2 months due to a reduction in my monthly income. I borrowed %300 over the shortest term 3 months and intetest charges are high but I was told I would pay an additional£240 interest to extend loan for a further two months???? MR Turpin springs to mind highway robbery scandalous don't you think that would be a total repayable of just short of £600. Can you believe they call this a service????Ha ha I have to laugh it off because iam so angry with the cheek of Ondal and the supposed service they offer. We are customers not MUGS invest your huge profits into customer service skills product knowledge being able to calculate repayments and giving advice on the best options for the customers and not the benefit of Ondal to maximise there profits by advising me to extend the loan agreement timeframe which means I accrue even more of the extortionate interest charges and compounding my situation by making me pay even more money over the period until which time I can repay the loan amount. I would really think twice about using this company for loans as they are not fit for purpose. I WILL NEVER USE YOUR SERVICE AGAIN and I will make it my business to tell as many people as I can to not touch you with a barge pole. It would be nice to receive a reply from someone at Ondal but I wont hold my breath because I will be dead before they call me back or make improvements to the aforementioned issues I have stated. Iam a not very happy chappy and the call I made and the supposed service you gave me made me so ANGRY for the following 24hours after I slammed the phone down after being dismayed at what answers and supposed solutions to HELP yes I said HELP my Change in monthly circumstances which would have made my situation worse and paid you a lot more money back in the long run. You call this help and advice you should have your customers best interests at heart but as iam sure and hopefully agree you obviously and certainly DONT!!!!!!!!

This is a very, very, and I mean VERY terrible loan service.

They loaned me £200 over 3 months. I paid the first instalment, and then they started sending me messages every single day claiming I had an overdue payment. They demanded that I repay the remaining balance immediately or call them to prevent further charges from being added daily.

I called them and was left on the phone for 3 hours without anyone answering. Imagine that. I eventually had to clear the entire loan just to protect my credit file.

I then took out another loan and was approved for £300. I received an email confirming that the money had been sent, but 5 hours later, I still haven’t received anything. Once again, I’ve been left waiting on the phone, this time for 2 hours with absolutely no response.

So now I’m stuck with a loan I haven’t even received, while interest is apparently still being added to it. 😂

Absolutely ridiculous service. I genuinely don’t know who I’m supposed to contact at this point.

My best guess is the whole set up is being ran by a single individual who has to work 9-5 in another job and has absolutely no time to attend to questions!

I keep getting emails saying I owe the full balance but I can’t get onto my account and when I try to call or email I don’t get a reply so how am I meant to sort it out

Why am I unable to contact anybody via telephone, email or your contact page,

I am trying to contact yourselves regarding a missed payment and get this rectifed , why is my full amount not due until 30/09 yet I am being emailed to say the full amount was due on the 28.08 when that is clearly not what my agreement stated? I have contacted the financial ombudsman and provided them with my information along with the contracted agreement by yourselves and a few discrepancies have been found due to me trying tirelessly to contact yourselves to ask these questions and gain some clarity on where I stand and to no avail, I have been on hold for 25 minutes this morning, PLEASE CAN SOMEONE CONTACT ME TO DISCUSS, I am trying to ensure that I keep a good standing but the customer service is making this difficult. I would like to rectify this , however because of your tireless emails saying the same generic information I needed to seek advice, because something just does not seem right.

Been accepted said loan is on the way 40 minutes later still no loan

I had a loan from ondal, I paid the 1st two payments on time and one payment early thinking I was a good customer, they put on my credit file that my account was delinquent, there was payment issues, and the debt unsettled which is complete lies, contacted them they have now changed it to account in arrears, how is it in arrears???? Thank you for damaging my credit ondal really appreciate it, and if the adviser asks if you want to make a payment and it's not due yet say no cause this is what they do I'm now on a payment plan because I paid one installment early, all payments made no arrears but yet credit file says arrears so you have actively lied to a credit agency and yes I am taking this further so you don't do this to other vulnerable people who need help

Terrible company, customer support was shocking, had a few enquiries and not one person gets back to you, try ringing and wow they must have 1 person on the phone, over 20 minutes of music for noone to answer the phone, sorry but that's shocking customer support, also paid most of my loan off was under the agreed fee and they still charged me full fee, even though the proof is on my account how much I owed including interest, tried sorting this but noone reply or answer on the phone. 😡

So you're one day late and they cancel the instalments plan without even any notification and ask you to pay the full amount. Morally disgraceful and legally? Well I'm not even sure if they're allowed. I read the terms and nothing is clear on this subject. Anyway they just take advantage of people's financial difficulties to grab grab grab as much money as they can, even if with their crazy interest rates they already make the most of it. But no they always need more more more and can't even take the time to discuss with people. I would suggest people to find another company with better moral values.

SCAMMERS
WORST customer service I’ve ever experienced, they have Causes unnecessary stress. I’ve Paid the loan as per the agreement each month and Isn’t due to finish until end of sept, now I’m get charged interest and being harassed daily saying it’s over due when it’s NOT. Wish I never took out this loan it’s costed me everything. AVOID ITS NOT WORTH THE HASSLE.

DO NOT USE

I had an instalment due 29.06.2026, as per their email - funds available and no payment attempted. Payment attempted on 01.07.26, when other direct debits are taken. I I’m me transferred funds and made a payment via their webpage.

Thereafter I received several emails and texts demanding the payment in full/late payment fees. I called to confirm my payment was successful and instalments remain the same - this was confirmed on the phone.

Days after I’m still receiving emails demanding the balance in full. I’m not financially facing repercussions for this company’s late collection of funds.

I have contacted them via their webpage and telephone and seem to be getting nowhere!

Always so helpful and informative . Quick application and pay out if you have used before especially . Also they give you a bit of breathing space with the first payment unlike some companies who take payment the same month . I've used Ondal several times and never had any problems great company .

Appalling scammers they must be proud of looking at their ugliness in the mirror. 1 week behind i made the first payment. Now these scammers cancelled the agreement which was 4 installments and harass me day after day to repay the whole loan which i cant anyway so they will have a long wait. They are adding a ridiculous daily interest which is not even in the contract. They van sue me if they want i will sue them myself. Absolute disgraceful morons.

Not even wavy of a star as this company is basically a lone shark company as thay have i made a payment on the 28th July and my next payment isn't due till the 28th of August. But yeah I am getting messages off them daily saying we are now adding daily interest of £2.40

Absolutely shocking company avoid at all costs scammers the lot of them. Have asked on several occasions for them to contact me without any replies my total I owe seems to magically be growing.

I paid my July payment early as I pay when I get my 4 weekly pension I don’t understand why I am being told I owe Julys payment?? If I clear it in August when I get paid will I still be told I owe???