Hmrc Bewertungen 

absolutely disgraceful system.. firstly you have to listen to an automated robot yapping on and asking why i’m calling in the first place, that alone took 6 minutes before it eventually put me into a queue to speak to an actual human. After 30 minutes of listening to the most mind numbing “tune” i have ever heard in my life the phone call “fails” and hangs up… there is no help online as i had already filled in a form a month ago and there was no outcome leaving me with no choice but to phone them and ultimately lose the will to live during the process. Go to phone to speak to a real person (not some monotone robot) and that is near enough impossible these days. screw HMRC if they start nagging at me for information being incorrect that is entirely on them. I have tried to resolve said issue not once not twice but three times now over a month. Shocking system which i can only imagine will be made more difficult and almost impossible in the future to speak to a living being and actually get an outcome after all that faff.

If I could give lower than one star I would. I have no idea what is going on in HMRC. The service was never outstanding but the past couple of years it has plummeted significantly. I’m just off another hour-plus call for a simple query which they asked me to call them about. The first two people I spoke to didn’t know where to key the figures into the system and had to be passed on to a third adviser who knew where the figures went but verbally confirmed an underpayment figure without being able to give the breakdown. Then said she’d amended my tax code but when queried, but she was unable to say how the tax code was calculated. This is approximately the tenth call I’ve had to make about 25/26 tax year and I know when I get the simple assessment that I’ll have to call again because it’s going to be wrong. HMRC PLEASE train your people and/or let us do everything ourselves online. At the moment there’s mish mash with only some functionality on the app, and then other stuff requires waiting on hold forever to speak to someone who can’t help or even worse having to send information by post it took over three months to get a response. Hasn’t HMRC heard of email. It really shouldn’t be this hard to deal with you

The staff are so incompetent and basic understanding of the English language seems to be an increasing issue. Call waiting times, closing down forms & requests in error is ridiculous. The automated system is flawed and the British tax payers are at the receiving end of the bill and terrible service.

Getting letters of demand, our accountants said they have sorted it in connection to PAYE but the system appears not to work as it should. All monies were transferred though the bank so it is sitting in the HMRC somewhere and not allocated… Can they connect the dots! They would have a surplus of money… They need to sort out their system as it does not work! And not send out letters of demand so quickly!

I spoke with a man regarding the change of my tax code. Turns out he didn’t have a clue what I was even talking about.

When trying to speak, he spoke down to me like a physical child, I asked to be put through to someone else and he said that he’d end the phone if I didn’t speak to him ?

I also had to ask the same question 6 times to fully get an answer. When I was speaking he shushed me over the phone going ‘ shshshs’ twice !!!! Which is a joke.

He said that due to me being paid £700 they want to tax me £200 on top of my next pay slip in June ????

I have paid so much money into HMRC and would like to know where the hell the money I’m apparently ’ owed to pay’ is going.

speaking down to me like a child is 1 thing but shushing me over the phone and yawning is another. This is absolutely diabolical and disgusting behaviour.

Absolutley appauling I have just been told the time scale for refunding overpaid national Insurance is 38 weeks , but whenever I owe them theyre on my back straight away, adding fines and threats, which is normally due to them giving me the wrong tax code in the first place!
Total incompetant people

Terrible experience from start to finish. 40 minutes, fail the question as staff enters details wrong to system, another 35 minutes wait, successful security, operator is not even bothered to speak or use clear voice. Seems he had enough at the job. Delays the SPM application, applied on 08-04-2026 and still no update although they put on follow up request and delays another month. I will now go ahead and start a formal complaint.

unhelpful from start to finish cannot ask one question of advice its not a helpline what I was asking didn't need access to an account but still go through the log in security question pass everything then unable to answer my question cause im not the account holder i offered to pt him on the phone no you have to call back what i needed to know didnt need access this is not a helpline and i stressed this at the beginning of the conversation, most pointless

I've now spoken to the passport office four times to try process my passport.

Their site clearly states you can wear head coverings for medical or religious purposes. My application was submitted within all guidelines and with a note attatched in a way it couldn't go missing stating it was for medical conditions.

This is completely ignored and they sent a request for a new photo even though the photo was accepted online.

I phoned again and was told I needed medical evidence from my GP to be provided. I spoke to my GP who yolf me that's not something they do and I have to get the info from the NHS app.

I collected this information and phoned them again about how to submit. I was told to mail with a cover letter explaining my medical condition. Which I did and sent it guaranteed next day.

Four days later they have sent me another letter saying to submit a new photo.

When I've phoned again they have acknowledged that they have recieved the evidence and letter but it was ignored and they have now put a note on the system saying it needs to be reviewed.

If they accept head coverings all I can think is that this is some form og discrimination towards me.

MTD trial was not a trial - they have fined me over £200 pounds. I missed a payment because they moved it out of self assessment to a different tab on website - adviser said I should have known this when I signed up and I had to pay the fine. Thomas (no surname given, but the only Thomas) said I should have known I owed money and should have seen this fine in the messages under the business tab (which I haven't used before). However it shows same messages as on self assessment (self assessment said I had no tax to pay) - I tried to tell him this but he would not listen and hung up on me leaving me in tears from the sheer frustration.
I signed up for the trial because I thought it helped HMRC with their new system. The feedback from me is "What a mess" I have never had difficulties like this before. Navigation is no longer straightforward, with 2 sets of information under your name.
I read only 2000 landlords out of 900,000 signed up for the trial so hope HMRC improve things dramatically as it is now compulsory.

Tried three times to speak to a person about an overdue tax rebate. The phone line gives automated speil and then hangs up. Infuriating. When I use the AI they predict I will receive a response on 30th September! Utter nonsense. Do better HMRC.

Another tax year another waste of my time with hmrc.. you do everything legally and on time but they make your life difficult as much as they possibly can
They grab your tax as quickly as possible but when they owe you money you are treated like scum ( where does their wages come from) you can’t even ring up and speak to a human .. you get a robot a robot that’s deaf or doesn’t understand ENGLISH! and if you are lucky enough to speak to human after waiting for an hour they answer then hang up ! Then you get the deaf robot again
This country the government that runs it and all the people who are supposed to be working for the people are an absolute disgrace

Absolute joke!

Sent me a letter with a £100 fine that has been dealt with 2 years ago.

Cant speak to a human cause they dont answer the phone and trying to use the online portal and it ends the chat and doesnt deal with your issue.

Bet if i refused to pay tax theyd be straight on it with wanting to talk to me.

JOKE!!!

It is blatantly obvious to anyone that has tried to use the app or website that they are deliberately misleading the public. This system is designed to frustrate and to not function, just like the government itself. The Beta phase basically allows you to create a basic account but to not verify yourself. You hit the technical issue wall which is a placeholder that has been there for as long as the system was launched 2 years ago. They have not moved forward and trying to contact them via phone will result in the automated service sending you to the online merry-go-round. There is something rotten at the core of this country and the hiding is now a part of the culture.

Digital ID, do me a favour, I wouldn't trust these buffoons with a recipe for making bread.

I have had an extremely poor experience dealing with HMRC regarding a VAT repayment that was approved on 6 March 2026.

Despite the repayment being approved, I have spent nearly three months chasing a refund of £483.95. Every time I contact HMRC, I am told that my bank details are still being updated. No one can provide a timescale, no one can explain the delay, and no one seems able to resolve the issue.

I have spent several hours on hold trying to obtain answers, only to receive the same response over and over again. The lack of communication, accountability, and urgency has been incredibly frustrating.

What makes this worse is the double standard. If I owed HMRC money, I have no doubt I would be receiving demands, penalties, interest charges, and enforcement action. Yet when HMRC owes money to a taxpayer, there appears to be no urgency whatsoever.

To make matters even more concerning, the approved repayment has now disappeared entirely from my online VAT account without any explanation. It is no longer showing as in progress or completed, and I have received no correspondence explaining what has happened.

Small businesses and employers are expected to meet strict deadlines and comply with complex regulations. The least we should expect in return is a basic level of competence, communication, and accountability from HMRC.

This experience has severely damaged my confidence in HMRC's ability to deal with straightforward matters efficiently and fairly.

Absolutely Cack

If you want to know how AI hell looks like - try to call HMRC.

These have to be the most incompetent government funded body I have ever experienced , you can't email them as they have no emails . You can send them a letter but they will say they didn't receive it, the telephone helpline takes hours to get through , then they either pass you around to different department's or you get cut off .
They've taken a year and ten months to issue a statement of owing's which we've telephoned 6 times to chase up .
They must be losing millions in lost revenue.
Completely diabolical service.

The website gives no clear instruction as to how to challenge HMRC's assessment. A telephone call is theoretically possible if you have multiple hours to waste waiting for someone to answer. Today after trying for 6 months they cut me off after 20 minutes! The only way to resolve seems to be with a letter sent to the address on the website. I have a vision of one poor guy sat behind a mountain of letters!! Appalling 'customer service' which I'm afraid is a reflection of the whole of government in this country these days.
They get 1 star only because there are no negative stars available!

Waited over half an hour to talk to someone on the phone to enquire about a mistake HMRC had made. Rubbish.