I had only had my policy 18months and unfortunately my cat became very poorly. Only Paws made it very simple to claim and either pay the vet directly or reimburse me directly within a few days of the... Mehr ansehen
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Das sagen Bewerter
Do not bother buying this insurance. It was pointless, everything I claimed for wasn't covered, for varying reasons and the illnesses were nothing out of the ordinary and NOT pre-existing. Was also... Mehr ansehen
Unternehmen hat geantwortet
Only took out the policy 2 years ago for my aging cat. Was concerned I might end up with a huge bill after she was taken very poorly, however, Only Paws settled my claim and paid the vet directly. Hug... Mehr ansehen
Unternehmen hat geantwortet
An unexpected illness took us to the vets, this required putting in a claim I paid the excess to the vet got the invoice and started a claim, it was so simple, straightforward and easy to understand.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Haustierversicherung
- auch in
- Geschäft für Heimtierbedarf
- Tierapotheke
- Tierärztlicher Notdienst
- Versicherungsmakler
- Zoohandlung
Vom Unternehmen geschrieben
Always-there-for-you pet insurance at affordable prices. Made by pet lovers for pet lovers.
Kontaktinformationen
100 Bishopsgate, EC2N 4AG, London, Vereinigtes Königreich
- info@onlypawspetinsurance.co.uk
- onlypawspetinsurance.co.uk
4,4
Hervorragend
439 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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very straightforward
2. November 2026
Easy access website covering all…
Easy access website covering all aspects of my pet insurance and reasonably priced too.
2. November 2026
Antwort von Only Paws Pet Insurance
Hi Janice,
Thank you so much for your lovely review! 🐾 We're delighted to hear that your claim was handled quickly and that you were happy with the service you received. We know how important it is to have support when your furry friend needs it, so it's great to hear we've made the process a little easier for you.
Thanks for being part of the Only Paws family! 💙
The Only Paws Pet Insurance Team.
Only paws have been amazing with my…
Only paws have been amazing with my newly diagnosed diabetic cat.
20. Oktober 2026
Antwort von Only Paws Pet Insurance
Hi Elaine,
Thank you so much for your lovely review! 🐾 We're so pleased to hear that we've been able to support you and your cat following their diabetes diagnosis. We know how worrying it can be when your furry friend isn't feeling their best, and we're glad we've been able to make things a little easier for you.
Sending lots of love and purrs to your kitty from all of us at Only Paws! 💙
The Only Paws Pet Insurance Team.
Very easy to navigate website
26. Oktober 2026
Antwort von Only Paws Pet Insurance
Hi there,
Thank you for your lovely feedback and for choosing Only Paws! We're so pleased to hear you found our website easy to navigate and that getting your pet covered was a smooth experience. We really appreciate you taking the time to leave us a review, and we're delighted to have you on board!
The Only Paws Pet Insurance Team.
★★★★★ Excellent service
★★★★★ Excellent service, speedy claims and great value!
We've had both of our cats insured with Only Paws and I genuinely couldn't be happier with the service we've received.
The policies have always represented excellent value for money, but it's when you actually need to make a claim that you find out just how good an insurance company really is.
Following some recent veterinary treatment for one of our cats, the claims process has been incredibly straightforward, with payment agreed quickly and without any unnecessary fuss.
It's reassuring to know that when you're already worried about your pet, dealing with the insurance company isn't another thing to worry about!
A fantastic experience from start to finish, and I'd happily recommend Only Paws to any pet owner looking for reliable cover at a sensible price.
Five stars and thoroughly deserved!
20. Oktober 2026
Antwort von Only Paws Pet Insurance
Hi Andy,
Thank you so much for your fantastic five-star review and for choosing Only Paws to protect both of your cats!
We're delighted to hear you've found our cover great value for money and, more importantly, that your recent claim was handled quickly and without any hassle. We know how worrying it can be when your furry friends need veterinary care, so making the claims process as simple and stress-free as possible is really important to us.
Your kind words and recommendation mean a lot to the whole team. We hope your cat is doing well and wish both of your feline friends continued good health!
The Only Paws Pet Insurance Team.
Do not buy this insurance
Do not bother buying this insurance. It was pointless, everything I claimed for wasn't covered, for varying reasons and the illnesses were nothing out of the ordinary and NOT pre-existing. Was also be told after she died that cremation costs were also excluded. You get what you pay for!
13. Oktober 2026
Antwort von Only Paws Pet Insurance
Hi Dawn,
Thank you for taking the time to share your feedback. Firstly, we're very sorry to hear about the loss of your beloved pet, and our thoughts are with you during this difficult time.
It is common practice in the insurance industry to have a policy excess deduction and most pet insurance companies do not cover cremation costs.
At Only Paws, we aim to offer affordable pet insurance with clear terms and conditions. All claims are assessed in line with the policy wording, which explains the applicable excesses, limits and exclusions, including cremation costs.
If you want to discuss your claims breakdown, please contact our team at claims@onlypawspetinsurance.co.uk and they will be happy to help.
The Only Paws Pet Insurance Team.
Very helpful patience understanding…
Very helpful patience understanding not rushed even though he had to repeat himself a few times
19. Oktober 2026
Antwort von Only Paws Pet Insurance
Hi Mandy,
Thank you so much for your lovely review! We're delighted to hear that our team was helpful, patient and understanding throughout your conversation. We believe it's important to take the time to make sure everything is clear, without ever making you feel rushed. Your kind feedback really means a lot to us!
The Only Paws Pet Insurance Team.
Very satisfied customer
I had only had my policy 18months and unfortunately my cat became very poorly. Only Paws made it very simple to claim and either pay the vet directly or reimburse me directly within a few days of the claim. They were available to chat when I needed advice. Although I wasn’t fully reimbursed their explained why in detail for me. For example excesses and take home medication. Would definitely use this company again for other pets.
9. Oktober 2026
Antwort von Only Paws Pet Insurance
Thank you for your review Karen, our agents are always happy to help with any queries you may have and the claims process is a speedy one!
An unexpected illness took us to the…
An unexpected illness took us to the vets, this required putting in a claim I paid the excess to the vet got the invoice and started a claim, it was so simple, straightforward and easy to understand. About a week later I had an email to say the vet had been paid the rest of the bill it couldn't be any easier.
15. Oktober 2026
Antwort von Only Paws Pet Insurance
Hi Nicola,
Thank you so much for your lovely review! 🐾 We're sorry to hear your pet has been unwell and hope they're feeling much better now.
We're delighted that you found the claims process simple and straightforward, and that everything was settled so smoothly with your vet. Taking the stress out of unexpected vet bills is exactly what we're here for! Thank you for choosing Only Paws and for sharing your experience with us.
The Only Paws Pet Insurance Team.
Didn’t give 5 stars as I waited quite a…
Didn’t give 5 stars as I waited quite a while with nothing happening, I could see online where the holdup was and it wasn’t at your end but it was a while before anyone informed me. Otherwise very pleased
6. Oktober 2026
Antwort von Only Paws Pet Insurance
Hi Jenny,
Thank you for your feedback! We're really pleased to hear that you're happy with our service overall.
We're sorry for the delay while we were waiting for your vet to provide the information needed to progress your claim. This was outside our control, you can track the status of your claim at any time through your online portal.
Thank you again for your patience and for choosing Only Paws!
The Only Paws Pet Insurance Team.
Easy process and good communication
The claims process was very easy with clear instructions and I was kept up to date with the progress.
2. Oktober 2026
Antwort von Only Paws Pet Insurance
Thank you for your review Mrs. Russell. Our claims process is a speedy one and we are always happy to help! 🐾
Very good service
Very good service. At a stressful time they just got it sorted and our cat continues her little life. Thank you.
1. Oktober 2026
Antwort von Only Paws Pet Insurance
Hi there,
Thank you so much for your lovely review! We know how stressful it can be when your pet isn't well, so we're really pleased we could make things a little easier for you. We wish her many more happy, healthy days ahead!
The Only Paws Pet Insurance Team🐾
No complaints from me
Only took out the policy 2 years ago for my aging cat. Was concerned I might end up with a huge bill after she was taken very poorly, however, Only Paws settled my claim and paid the vet directly. Huge relief to know everything went smoothly and even happier knowing my cat has reliable insurance.
6. Oktober 2026
Antwort von Only Paws Pet Insurance
Hi Helen.
Thank you for sharing this with us. We’re so pleased we could take some of the worry away at a difficult time and that your claim was settled smoothly with payment made directly to your vet.
It’s lovely to hear that having reliable cover has given you that extra peace of mind for your cat.
The Only Paws Pet Insurance Team 🐾
Help with first time of claiming
I sent an email to only paws as I needed some help on how to make a claim.
With 15 minutes I had a young man ( sorry I didn't catch his name ) on the phone giving all information that I needed. He was very helpful and clear in explaining the process.
Thank you
1. Oktober 2026
Antwort von Only Paws Pet Insurance
Hi Maxine.
Thanks so much for the lovely feedback! We’re really pleased to hear our team got back to you so quickly and made your first claim feel clear and straightforward.
We know the claims process can feel a little daunting the first time, so it’s great to hear you received the help you needed.
The Only Paws Pet Insurance Team 🐾
Great company to deal with
Easy to set up the initial insurance cover, clear communications throughout.
Making a claim was straightforward and promptly dealt with.
Great customer service and easy to do business with.
24. September 2026
Antwort von Only Paws Pet Insurance
Hi Clare,
Thank you for your review! We are very proud of our speedy claims process and our team are always happy to help! 😊
Really helpful on the phone to arrange…
Really helpful on the phone to arrange payments on a convenient date and friendly service
29. September 2026
Antwort von Only Paws Pet Insurance
Hi Holly,
Thanks so much for the lovely feedback! We’re really pleased to hear our team was able to help arrange your payments for a date that suited you, and that you found the service friendly and helpful.
Thanks for choosing Only Paws! 🐾
The Only Paws Pet Insurance Team.
E mail query resolved quickly
We cancelled our DD by mistake so i emailed them. It was very clear how to request help. The answer to query was prompt and clearly communicated. All sorted
28. September 2026
Antwort von Only Paws Pet Insurance
Hi Maureen,
Thanks so much for the lovely feedback! We’re really pleased to hear it was easy to get in touch and that our team resolved the issue quickly and clearly.
It’s great to know everything was sorted without any fuss. Thanks for choosing Only Paws! 🐾
The Only Paws Pet Insurance Team.
Useless
Just like every other insurance company, when you really need them, they will find a reason - any reason - not to pay out.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Only Paws Pet Insurance
Hi Simon.
Thank you for your feedback.
Pet insurance is designed to cover new, unexpected conditions that arise after cover starts, so pre-existing conditions or symptoms that were present before the policy began aren’t covered.
The appeal process is an opportunity for your vet to provide us with any information that may have been missed during the initial assessment. Please contact claims@onlypawspetinsurance.co.uk and they would be happy to help.
The Only Paws Pet Insurance Team 🐾
Like all the rest now
Like all the rest now. No option at least through this portal to pay yearly. So they have your bank details and auto renew. If you want to do it direct they'll sting you for another £100
24. September 2026
Antwort von Only Paws Pet Insurance
Hi Kevin.
Thank you for your feedback. Currently, we’re unable to offer annual premium payments, so our policies are paid monthly by Direct Debit. There’s no extra charge for paying this way, and it works as a subscription rather than a finance agreement, so it won’t impact your credit score.
When your renewal comes through, you’re under no obligation to continue and can cancel online or with customer service if you decide the policy is no longer right for you. We are also very proud that there are no fees for any changes made at any point online or direct.
The Only Paws Pet Insurance Team 🐾
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