Rücklieferung ohne Reaktion
Der Lieferant hat eine Rücklieferung eines falschen Produkt genehmigt. Habe das Produkt als Paket zurückgeschickt. Es ist angekommen aber von Optic Trade keine Reaktion auf mehrere Mails. Also Geld weg, Produkt weg und die Rücklieferung aus eigener Tasche bezahlt.
Schlechte Performance
Antwort von Optics Trade
Dear Mr. Robert,
Thank you for sharing your feedback, and we sincerely apologize for the negative experience you’ve had with our service. At Optics Trade, we are committed to ensuring customer satisfaction, and we deeply regret that this situation has caused frustration.
We have reviewed our records, but unfortunately, we could not connect your name to any order in our system. It is possible that there was a miscommunication or missing information in the process. To resolve this matter promptly, we kindly ask you to provide us with your order number or contact us directly at info@optics-trade.eu.
Please rest assured that once we have the necessary details, we will investigate your case thoroughly and work diligently to resolve it to your satisfaction. We aim to ensure that neither your money nor your product is lost, and we will do everything in our power to make things right.
We deeply value your trust in us and hope to resolve this issue promptly. Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Optics Trade Team