We called Orion regarding our bifold doors because the glass on all five panels had started to show a faint stripe straight down the middle. We were worried that it may be blamed on non-warranty iss... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Orion worked very well co-ordinating all the parts to rebuild our conservatory. Carl in particular who we saw to begin with was very passionate about in job and discussed alot of options with us. Mos... Mehr ansehen
Unternehmen hat geantwortet
We had our sun room upgraded 5 years ago and the work done was efficient and high quality. We have had a number of settling issues but with the long warranty it has been stress free to get one of the... Mehr ansehen
Unternehmen hat geantwortet
New windows and external doors a couple of years ago. Very happy with the product and the installation. However, an external vertical piece of trim at the corner of the rectangular bay window had s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Orion Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service. Whether it is windows, doors, conservatories, orangeries, or a solid roof extension throughout North Yorkshire including Hull, Leeds Scarborough, York & Harrogate. Incorporating the latest in product innovation and design at Orion Windows we treat every customer as unique.
Kontaktinformationen
Audax Road, YO30 4US, York, Vereinigtes Königreich
- 01904 690881
- sales@orion-windows.co.uk
- orion-windows.co.uk
4,7
Hervorragend
221 Bewertungen
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Slightly lacking
Products and fitters from Orion (conservatory and full window replacement) have always been great, but customer service response is now poor. Long delays in getting any response and you need to chase multiple times to try get anywhere. The use of a generic online form rather than a dedicated email only appears to exacerbate the delays.
16. Mai 2025
Antwort von Orion Home Improvements
Dear David,
Thank you for your honest feedback. We're pleased to hear that you've been happy with the quality of the products and the installation work. However, we're very sorry to learn that our recent customer service experience has fallen short of expectations. We understand that communication is key and how frustrating delays can be, in review the team sent an email requesting information in February to allow us to order the replacement unit under warranty.
We’re reviewing our processes to ensure better and more timely responses moving forward. Your comments are appreciated and will be taken on board as we work to improve.
Kindest Regards, The Customer Service Team.
Kindness and helpfulness Mark was happy…
Kindness and helpfulness Mark was happy to advise me even on things he had not come to sort out
15. Mai 2025
Antwort von Orion Home Improvements
Dear Annmarie,
Thank you so much for your kind words. We’re delighted to hear that Mark was able to assist you, even beyond the initial reason for his visit. We’ll be sure to pass along your lovely feedback to him.
Kind Regards, The Customer Service Team.
Great customer service
Great customer service. Recently I have problem with the door which bought 5 years ago. The problem was sorted the same day.
15. April 2025
Antwort von Orion Home Improvements
Dear Jo,
Thank you so much for your kind feedback!
We’re really pleased to hear that the issue with your door was resolved quickly and to your satisfaction. Providing prompt and reliable aftercare is something we take great pride in, so it’s lovely to know you felt well looked after.
If you need anything in the future, please don’t hesitate to get in touch.
Warm Regards, The Customer Service Team.
The problem was sorted very quickly.The…
The problem was sorted very quickly.The part needed came quickly and was fitted by a polite guy.Very happy.
4. April 2025
Antwort von Orion Home Improvements
Good morning Andrew,
Thank you for your lovely feedback! We're so pleased to hear the issue was resolved quickly and that you were happy with the service. We'll be sure to pass your kind words on to the team.
Warm Regards, The Customer Service Team.
We had a small gutter leak and we…
We had a small gutter leak and we asked Orion to repair under the 10 year warranty which they did with no fuss and no delay. Great service.
28. März 2025
Antwort von Orion Home Improvements
Hello Norman,
Thank you for sharing your experience! We're delighted to hear that the team was able to promptly resolve the issue. Providing great service is our priority, and we truly appreciate your feedback. If you ever need anything else, don't hesitate to reach out!
Kind Regards, The Customer Service Team.
Orion Windows Quote
The sales visit, the competitive pricing, the detailed quote and the actual fitting were all excellent. Their aftercare follow up was also excellent.
24. März 2025
Antwort von Orion Home Improvements
Hello Jill,
Thank you for your kind words! We're delighted you had such a positive experience from start to finish. If you ever need anything, don’t hesitate to reach out—we’re always happy to help!
Have a good day, The Customer Service Team.
Highly recommend
Great choice of door styles at competitive prices, very good customer service. Installers were very professional and polite. There were a few very minor issues that were rectified very quickly. Very pleased all round and would highly recommend this company.
30. Jänner 2025
Antwort von Orion Home Improvements
Good afternoon Pauline,
Thank you for your kind words and recommendation! We're delighted to hear that you were pleased with our door selection, pricing, and customer service. It's great to know our installers made a positive impression and that any minor issues were swiftly resolved. If you ever need anything in the future, we’re always happy to help!
Warm Regards, The Customer Service Team.
The second sentence
The second sentence, a question is not complete, so the meaning of the question isn't clear!
The company provides a good service from my limited experience recently.
20. Februar 2025
Antwort von Orion Home Improvements
Dear Ronald,
Thank you for your feedback. We are pleased that you have been happy with our service and if there is anything further we can assist you with, don't hesitate to reach out!
Kindest Regards, The Customer Service Team.
Brilliant all round!!!
Great service from start to finish including prompt snag, plus a repair to damaged by delivery person front door. Can't praise Orion team enough had some dreadful service from others in the industry so great to get a professional, prompt and quality service sales to finish if the job.
11. März 2025
Antwort von Orion Home Improvements
Dear Damien,
Thank you for your kind words! We're delighted to hear that you had a great experience with Orion from start to finish. It's wonderful to know that our team was able to provide the professional, prompt, and quality service you deserve.
We truly appreciate your support and look forward to assisting you again in the future!
Kind Regards, The Customer Service Team.
Antwort von Orion Home Improvements
Hello Mike,
Thank you for your feedback! We're delighted to hear that your installation was completed quickly and efficiently.
If you ever need anything in the future, we’re here to help!
Best regards, The Customer Service Team
Very pleased.
We were very pleased with the service we received from the whole team, from the planning stage to installation. We were kept informed of developments at all times and were always able to access friendly advice and guidance.
11. März 2025
Antwort von Orion Home Improvements
Good morning Nicholas,
Thank you for your wonderful feedback! We're so pleased to hear that you had a positive experience from planning to installation. Keeping our customers informed and providing friendly advice every step of the way is something we pride ourselves on.
Warm Regards, The Customer Service Team
Poor service
We had a porch installed by Orion windows about 4 years ago and last year we noticed the front door was delaminated and also not fitted properly. Someone came out in April 2024 and said the door needed replacing. After this no contact apart from the numerous calls I made to find out what was going on, only to be told it’s in hand each time. Finally in January 2025 they arrive with the replacement door only to find they have made it too short by more than an inch. So once again we are stuck with a poor fitting front door which we can barely shut. So far no contact from Orion to apologise for the mistake or to update us on how much longer we are going to have to wait, hopefully not another year almost. Would I recommend this company definitely not. I was going to use them for our new conservatory but went elsewhere instead.
31. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Orion Home Improvements
Good afternoon, Mr. Leaver,
Please accept our sincere apologies for the delays in resolving your issue. We completely understand your frustration and appreciate your patience.
Unfortunately, the previous item was incorrectly manufactured by the supplier. However, we understand that a new door has now been provided, and a service visit is scheduled for 14 March 2025.
If you have any further concerns, please don’t hesitate to reach out.
Kind regards, The Customer Service Team.
Very Polite
The gentleman that came to look at our stuck windows was very polite, did the job and explained what he was doing.
31. Jänner 2025
Antwort von Orion Home Improvements
Good afternoon Chris,
Thank you for your kind words! We're pleased to hear that our team member was polite, efficient, and took the time to explain the work. If you ever need any further assistance, don’t hesitate to reach out!
Warm Regards, The Customer Service Team.
An exceptional service and product
Outstanding company to deal with from initial consultation at York through to final installation. Very professional throughout with excellent communication by phone and electronically.
As for our 2 new doors we are delighted with the quality of the product and excellent and tidy installation. Highly recommend this company.
24. Jänner 2025
Antwort von Orion Home Improvements
Hello Graham,
Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience, from your initial consultation in York to the final installation. It's fantastic to know that you found our communication and professionalism excellent throughout. We're thrilled that you're happy with the quality of your new doors and the tidy installation. Thank you for your recommendation.
Have a good day, The Customer Service Team.
We’re do i start
We’re do i start ? First day on the job the team fell out with each other swearing down the street just awful . Would take to long to go into detail but we had sash windows put in wanted then to tilt for cleaning yes we can do that 😡 no you can not they do not tilt enough . We’re on a busy road old windows blocked out more noise . They had to come back to 3 of the windows . Dates were changed was a nightmare . Got quote for back window we paid a deposit then they put and extra 1400 on price . We cancelled would not touch them with a barge pole
1. November 2024
Bewertung ohne vorherige Einladung
Antwort von Orion Home Improvements
Good afternoon,
Please accept our apologies but we have had no report of the issues you've raised in this review. We would ask that if you would like to discuss this matter further, you contact customer services on 01904 690881, option 4.
Many Thanks, The Customer Service Team.
Had a conservatory installed by Orion…
Had a conservatory installed by Orion and I am absolutely delighted with the results. From start to finish, the entire process was professional, even though it took a little while to get the ball rolling by Orion. Darren from the Sales Team was incredibly knowledgeable and attentive. He took the time to understand our vision and offered creative solutions that we hadn’t considered. The installation team was punctual, courteous, and highly skilled. They worked efficiently, ensuring minimal disruption to our daily lives. Would definitely recommend.
16. Dezember 2024
Antwort von Orion Home Improvements
Good morning Hayden,
Thank you so much for sharing your experience and leaving such a glowing review! We’re thrilled to hear how delighted you are with your new conservatory.
Our team takes great pride in ensuring every project is handled with professionalism and care, so it’s wonderful to know that Darren and the installation team exceeded your expectations. We’re especially pleased that Darren’s expertise and creative solutions helped bring your vision to life, and that the installation process was smooth and minimally disruptive for you.
Your recommendation means the world to us, and we hope you enjoy your new conservatory for many years to come.
Warm Regards, The Customer Service Team.
I love my new front door!
Everyone I have spoken to or met from initial enquiry and quote through to fitting have all been friendly, helpful and professional. There was no sales pressure from Orion compared to other companies providing quotes. I had all windows replaced and new external doors, the fitting was quick and easy with no mess. I had a couple of adjustments needed after fitting but they were resolved quickly and easily. I love my new front door and it has had lots of compliments too!
18. November 2024
Antwort von Orion Home Improvements
Dear Lesley,
Thank you for sharing your experience! It’s wonderful to hear that the team provided friendly, professional service with no sales pressure and ensured a smooth installation process. It’s great to know you’re happy with your new windows and doors, especially your front door, which sounds like a real showstopper!
Kindest Regards, The Customer Service Team.
Antwort von Orion Home Improvements
Good morning Phil,
Thank you for sharing your feedback! We're glad to hear that our team’s communication and the quality of the service met your expectations. We are pleased you are happy with the experience!
Warm Regards, The Customer Service Team.
Very good service from first enquiry to…
Very good service from first enquiry to installation
30. Oktober 2024
Antwort von Orion Home Improvements
Hi Caroline,
Thank you for your feedback! We're thrilled to hear that you had a positive experience from your first enquiry through to the installation. We aim to make the entire process as smooth and satisfying as possible.
Many Thanks, The Customer Service Team.
Very friendly and experienced work men
Very friendly and experienced work men. Very clean and tidy at end of each day
30. Oktober 2024
Antwort von Orion Home Improvements
Hello Karen,
Thank you for sharing your experience! We’re delighted to hear that our team’s friendliness, experience, and attention to detail made a positive impact. It's wonderful to know they left everything neat and tidy each day.
Warm Regards, The Customer Service Team.
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