This is likely the poorest service I have used. Period. Ever. It has no professionalism regarding timelines. It has caused us to delay and have to pay fines for the Singapore AGM filing dates, a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I signed up, based on assurances on timelines. Every day, for almost 3 weeks, I've followed up. Clearly nothing has even been started. Then they asked me to contact their accounting department to g... Mehr ansehen
This is a breath of fresh air — accounting the way it should be! Questions turn into solutions, almost instantly! No endless emails or tedious calls. Just a chat with a team that's actually focu... Mehr ansehen
Unternehmen hat geantwortet
We've been working with Osome for 3 years now. I want to thank the Osome accounting and reporting team. Their work is always professional. Even though I'm not an ideal client in terms of deadlines and... Mehr ansehen
Unternehmensdetails
- Dienstleister für Unternehmensverwaltung
- auch in
- Buchhalter
- Buchhaltungsdienst
- Buchhaltungssoftware-Unternehmen
- Steuersoftware
- Wirtschaftsprüfungsunternehmen
Vom Unternehmen geschrieben
Osome is a fintech company that automates financial administrative tasks for entrepreneurs — helping them focus on building their businesses and not on boring paperwork. We offer a suite of online services that automate routine admin tasks, such as; bookkeeping and accounting, tax filing, company formation, and registration. We have over 11,000 customers in 15 countries, and our team of over 200 employees is based in Singapore, London, Hong Kong, and Kuala Lumpur.
Kontaktinformationen
51 Eastcheap, EC3M 1JP, London, Vereinigtes Königreich
- 020 3318 1326
- sales_uk@osome.com
- osome.com
3,3
Akzeptabel
668 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 31 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very helpful throughout the whole…
Very helpful throughout the whole process of setting up a business and helping in anyway.
Friendly and easy to speak too. Couldn't recommend enough,
18. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hey John, thank you for sharing your positive experience with us! We're so happy to hear that you enjoyed our service. Your satisfaction is what drives us, and we're grateful for the opportunity to serve you. If you ever need anything in the future, don't hesitate to reach out.
Warm regards, the Osome team.
Proactive and Supportive
I found my Osome accountant to be proactive and supportive. I was always given ample notice to suppIy tax information. I was also encouraged to seek clarification on any financial requests. My accountant also arranged video calls to explain more complicated or confusing matters. Overall, I am very happy with the service and I am grateful for their overall professionalism.
14. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hey Paul, thank you for sharing your positive experience with us! We're so happy to hear that you enjoyed our service. Your satisfaction is what drives us, and we're grateful for the opportunity to serve you. If you ever need anything in the future, don't hesitate to reach out. Warm regards, the Osome team.
Responsive and helpful
Osome agent, Mary, was helpful. She explained things i didnt understand on the procedure and helped me to solve my issue.
5. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hello Daily Bread, we're delighted to hear about your positive experience with our service, and we sincerely appreciate your feedback. Your recognition of Mary's exceptional service means a lot to us. We'll make sure she receive your compliments. Thank you for choosing us. Stay Osome!
Antwort von OSOME
Hello CompleteSavings member, we're delighted to hear that you had a fantastic experience with us! Your kind words mean a lot to our team, and they serve as a great motivation to continue delivering excellent service. Thank you for choosing us!
Stay Osome!
Very quick response times
Very quick response times, very helpful staff and clear instructions to follow for submitting documents.
8. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hi Bobby, thank you so much for taking the time to leave us such a positive review! We're thrilled to hear about your great experience with our service. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We truly appreciate your support.
Warm regards,
the Osome team.
Bad, suggest to avoid
Confusing because there is no single account manager you can contact, many liaisons asking about different matters, sometimes asking the same matters too. Documents were sent to them, opened by them and uploaded by them. But accountant (persons keeps changing) still asks me for it. When i informed that the documents are all already uploaded by their team, accountant says he will check. Hasn’t gotten back. Asked for a meeting with just one person to manage all these requests from so many people and so many chats. They give me a 15minute call. This is terrible. Suggest you avoid this company. I use another one for another business, total opposite. Save yourself agony and avoid.
1. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hello Jana, we're sorry to hear you're not happy with our service. We take reviews very seriously and we are aware someone from our team is currently in touch with you to hopefully find a speedy solution. Thank you.
Great Customer Service
Ronnie provided quick and efficient customer service
4. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hey Paul, thank you so much for your glowing review! We're so happy to hear that you enjoyed our service, and we're especially grateful for your kind words about Ronnie. We're lucky to have him on our team, and we'll be sure to share your feedback with him. Stay Osome!
Avoid at all costs!
Notice how most of the five-star reviews here are for the onboarding process. The actual accountancy service is terrible beyond words. I've had 5 accountants since joining. I'd wake up to automated messages like 'Meet your new accountant' and be passed to someone completely new who didn't know a thing about our business. Multiple, extremely basic errors nearly cost us thousands in overpaid VAT (I had to spot the errors myself and then report them to the 'accountant', who was actually not, it transpired, a properly qualified accountant). Everything is outsourced to low-paid workers. Monthly reports never arrived. Every return and deadline is left to the last moment and has to be chased. All clients are being pushed from 'normal' accounting software like Xero to a weird proprietary software owned by Osome. If you value your business and want accurate insights into what's happening with it, go elsewhere.
3. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hello Tristan, we take reviews very seriously and we're sorry to hear you're not happy with our service. If you email us at feedback@osome.com our team will be able to directly get in touch with you and hopefully find a speedy solution.
All the best,
the Osome team.
Quick and Smooth Service
Quick and Smooth Service! I recommend it :)
27. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hello Karen, we're delighted to hear that you had a fantastic experience with us! Your kind words mean a lot to our team, and they serve as a great motivation to continue delivering excellent service. Thank you for choosing us! Stay Osome!
Recommended
Very helpful team, great service. Job done easy and fast.
14. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hi Tredex, thank you so much for taking the time to leave us such a positive review! We're thrilled to hear about your great experience with our service. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We truly appreciate your support.
Warm regards,
the Osome team.
Quick and easy set up
Quick and easy set up, live chat always available in case you need help which is very good
26. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hi Muneeb, thank you so much for taking the time to leave us such a positive review! We're thrilled to hear about your great experience with our service. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We truly appreciate your support.
Warm regards,
the Osome team.
Excellent Service and Support from Onome at Osome
I've been using Osome since January 2023 and I am thoroughly impressed with the service. My accountant, Onome, has been exceptional—always helpful, knowledgeable, and readily available to answer any questions or have calls. She assisted me with my VAT registration, and the process ran completely smoothly. Recently, they also submitted my annual accounts for my LTD company with no issues. Overall, it has been a great experience, and I look forward to many more years of working together. Highly recommended!
25. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hey Impact eCommerce, thank you so much for your glowing review! We're so happy to hear that you enjoyed our service, and we're especially grateful for your kind words about Onome. We're lucky to have her on our team, and we'll be sure to share your feedback with her. Stay Osome!
Antwort von OSOME
Hello Ahmad, we're delighted to hear that you had a fantastic experience with us! Your kind words mean a lot to our team, and they serve as a great motivation to continue delivering excellent service. Thank you for choosing us! Stay Osome!
I am thrilled to share a positive…
I am thrilled to share a positive review for the recently completed 2 company registrations in Singapore and UK done by amazing team at OSOME! Their attention to detail, efficiency, and professional approach truly impressed me. The task was completed flawlessly and exceeded my expectations. Thank you, OSOME, for your exceptional service and commitment to excellence!
16. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hi Damith, thank you so much for taking the time to leave us such a positive review! We're thrilled to hear about your great experience with our service. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We truly appreciate your support. Warm regards, the Osome team.
Excellent customer service from sara
Excellent customer service from mary
17. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hey Junaid, thank you so much for your glowing review! We're so happy to hear that you enjoyed our service, and we're especially grateful for your kind words about Mary. We're lucky to have her on our team, and we'll be sure to share your feedback with her. Stay Osome!
Truly awesome Osome!
I've been working with OSOME—Muhammad Alif Rashid—for a few years, and I am thrilled I stumbled upon this company. Mo's diligence, patience, excellent communication skills, and prompt response take away all the 'headache from doing taxes'. I am not sure how Mo does it, but he has an excellent eye for detail, and I am glad I've got someone I can trust with this whole process. I can honestly recommend this company; everyone is polite and efficient, and they always check everything thoroughly. Thank you all!
17. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hello Miroslaw, we're delighted to hear about your positive experience with our service, and we sincerely appreciate your feedback. Your recognition of Alif's exceptional service means a lot to us. We'll make sure he receive your compliments. Thank you for choosing us. Stay Osome!
Antwort von OSOME
Hello Kaan, we're delighted to hear that you had a fantastic experience with us! Your kind words mean a lot to our team, and they serve as a great motivation to continue delivering excellent service. Thank you for choosing us! Stay Osome!
Fabulous Accounting - with the personal touch
Osome has been fabulous in their responses and individual needs of my business. I love the positivity and willingness of their staff. Keep it up OSOME!!
12. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hey Miriam, thank you for sharing your positive experience with us! We're so happy to hear that you enjoyed our service. Your satisfaction is what drives us, and we're grateful for the opportunity to serve you. If you ever need anything in the future, don't hesitate to reach out. Warm regards, the Osome team.
Disappointing Service and No Accountability
I'm really disappointed with Osome. My experience has been full of issues, delays, and no accountability from their team.
First, I sent all the documents they needed, and they confirmed they got them. Later, they told me the documents were lost because the person handling my case left the company. Seriously, how does that happen?
Then, because of their mistakes, I got a letter from the tax department about an overdue tax amount. By the time I got the letter, it was already too late to do anything about it because of their delays.
I've tried multiple times to fix this and even asked to speak to a manager, but I haven't gotten any helpful responses. Important questions about penalties and the objection process have been ignored. All the support answers have been useless and show zero competency.
Osome’s service has been super inefficient, and their lack of accountability has caused me a lot of stress and potential financial penalties.
I wouldn't recommend their services to anyone looking for reliable and professional support.
11. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hello Simon, we apologise for the inconvenience you may have experienced with our service. Your feedback is important to us and someone from our team will be in touch with you. Looking forward to a swift resolution.
Best regards, the Osome team
I am very happy with the service they…
I am very happy with the service they offering and with the way they do it.
They are answering all the questions and help to solve the problems.
10. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von OSOME
Hi Lorant, thank you so much for taking the time to leave us such a positive review! We're thrilled to hear about your great experience with our service. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We truly appreciate your support. Warm regards, the Osome team.
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