Ounass Bewertungen 215

Worst experience ever. I did not receive my shipment despite the courier being in location. Multiple emails and attempts for one week and still with no response. Do not order anything valuable from them as they are not trustworthy.

Got my delivery within 2 hours, good experience

Extremely disappointing experience with Ounass.

I purchased a belt less than a month ago, used it only twice, and it already became defective — which clearly reflects poor product quality. When I reached out to customer service, they refused to acknowledge it as a quality issue simply because the item had been used, even though the defect appeared almost immediately.

What’s worse is the lack of customer support. I tried multiple times to contact them, but there was no proper follow-up, no call back, and no real effort to resolve the issue. No refund, no compensation — just complete disregard.

For a platform that positions itself as premium, this level of service and product quality is unacceptable. Definitely not worth the price or the frustration.

This is a scam! do not order from this company.

I purchased a watch and realized the same day that it was the wrong item. I immediately contacted them to request a return and refund. The watch was collected the following day, in the exact condition it was received the box had not even been opened.

A few days later, they sent me photos claiming the watch was damaged and used this as a reason to deny my refund. This is completely unacceptable and misleading.

They are now refusing to refund 5,200 AED without any valid justification. I strongly advise others to avoid this company.

Very disappointed with my experience. The information from customer service didn’t match the actual product, and the after-sales support offered only apologies without any real solution. I won’t be purchasing again.

Worst experience I've ever had in my life!!! I purchased a Coach Tabby for my wife as a birthday gift. It was expected to be delivered on the 13th April, a few days after her birthday but I didn't mind that delay. Fast forward it's been almost a week and I still haven't received my order, as it's apparently held up at Customs in Saudi Arabia and I've been going back and forth with them, giving them all my details to ensure that it gets cleared. Still, I haven't heard anything from them in terms of when I will receive my order. I'm never buying anything from them again!!!!

I ordered a bag from Ounass and received a different item from what I originally purchased. The product I received was clearly labeled differently from the one shown in my order and on the website.

Despite providing clear evidence, including photos and screenshots, the issue was not handled properly. Customer service initially acknowledged the discrepancy, but later the management team denied it and only offered a refund or store credit instead of correcting the mistake.

The communication was inconsistent throughout, and for a luxury platform, I expected a much higher level of service and accountability. Very disappointing experience.

I received a damaged item from them (coach brand) missing eyelets to the shoulder strap, brand tag and dust bag.

After few days of feigning I returned the item, yet to be refunded and they just sent ma an apologetic email saying the item does not come with dust bag… totally dismissing the damage!

Do yourself a favor and don’t order form them, had I read all reviews I would not have ordered.

I had a very frustrating experience with Ounass customer service and I am extremely disappointed with how my case was handled.

I requested a simple size exchange for an item I purchased as a Mother’s Day gift, but my request was rejected due to what they called a “technical/system issue” with the size availability. Later, I discovered that the size was actually available — just no longer discounted. Instead of honoring the exchange, they refunded my order so I would have to repurchase the same item at the full original price, which feels unfair and misleading.

Despite explaining multiple times that this was a Mother’s Day gift and asking for support or a reasonable solution, I only received repeated generic responses such as “we understand” and “apologies,” without any real effort to resolve the issue.

Another unacceptable point is that the refund was issued to my Ounass account wallet instead of my original payment method, without consulting or informing me beforehand.

I sent several emails and finally managed to chat with a customer service agent online, clearly explaining that this situation was not my responsibility since the issue was on their system side. However, they still refused to help or process the exchange properly.

Overall, the experience felt dishonest and very disappointing. Customers should not be penalized for internal system issues, nor forced to pay more because of them. I expected much better service from a company positioned as a premium retailer.

I hope Ounass improves its transparency, customer care, and fairness toward customers in the future.

Terrible customer service. I've been a loyal customer since they launched, but decided to never purchase anything from them ever again because they will always deny their responsibility and blame everything on the customer.

I am extremely frustrated with Ounass and the complete lack of logic in their system.

I requested a return through the app, and the items were already collected from me. Some of the products were even partially refunded — which clearly proves the items are in your possession.

Yet, I receive a message saying: “Collection Failed: we were unable to pick-up your returned items as scheduled. We will re-schedule the collection for tomorrow.”

How is that even possible? If the collection “failed,” then how did you already refund part of the order? This is completely contradictory and honestly makes no sense.

On top of that, the app still shows “failed to collect item,” while you already have the items. I’ve called customer service twice this week, and each time I’m told a note has been added, but nothing is actually resolved.

It’s extremely frustrating to keep repeating the same issue with no clear answer or action. For a company that claims to offer a premium experience, this level of confusion, poor system accuracy, and lack of proper follow-up is unacceptable.

I had a very disappointing experience with Ounass.

I purchased a dress for approximately 9,000 AED, expecting the quality and service of a luxury retailer. Unfortunately, the product did not meet those expectations.

When I received the dress, there was an issue with the hanger strap. I cannot confirm whether this happened before shipping or during transportation, but for an item at this price level, this should not happen at all.

The dress was never worn, and no one had access to it. Despite this, Ounass refused to take responsibility.

They stated that the item was in perfect condition before shipping, but refused to provide any actual evidence from their internal investigation.

In order to resolve the situation respectfully, I even had the strap professionally fixed. The dress is now in perfect condition at their warehouse, yet they still refused to issue a refund.

Instead, they insist on returning the item to me, which does not solve the issue. I no longer trust the quality of the product.

Overall, this experience shows a lack of transparency and accountability, which is unexpected from a company positioning itself as a luxury retailer.

Very disappointing. I would not recommend Ounass based on both product quality and customer service.

Horrible customer care service. They are slow and uninterested. What can be resolved over a phone call they take forever and drag you through their stupid bureaucratic system. Never again am I buying from them! What a joke for a company trying to position itself as a luxury retailer.

Do not trust the refund policy on Ounass. I returned address after literally 24 hours just to try they refuse to refund my money. They said that there was damage to the garment which there was not it was obviously a con. Please be careful. I will never order from Ounass again.

I wish i saw this website and read the reviews before i made the last order from them a complete nightmare so far, i ordered a return of one item just few hours after receiving it because it was too small, it took them 12 days to pick it up after many emails and calls then its been 20 days and i still didnt get a refund and moreover since i ordered it on installments payment i am still paying for the item that i do not even have anymore. Nightmare by all means.

Very bad experience with Ounass.
I received a heel that was completely broken.
The follow-up took more than two weeks with no solution.

I dealt with a customer service representative named Omar Tarek, and unfortunately the attitude was unprofessional.

I do not recommend this experience.

تجربة سيئة مع أوناس.
استلمت كعب مكسور بالكامل.
المتابعة استمرت أكثر من أسبوعين بدون حل.

تعاملت مع موظف خدمة العملاء المدعو عمر طارق، وكان الأسلوب غير مهني للأسف.

لا أنصح بالتجربة.

This company sent me a damaged item and then tried to deny my refund. They did not take responsibility for selling damaged goods. I was only able to counter their claims because I had photo evidence. Thank god I did because I was able to get a credit card chargeback.

This is not how reputable luxury brands treat their customers. Proceed with caution.

Terrible experience and very poor customer service.
I purchased a plastic bag and returned it immediately without using it, only because I did not like the color. Despite this, my return was rejected with a false claim of scratches.
Customer service was unhelpful and uncooperative. They failed to provide any photos from the pickup or shipping process when requested, which raises serious concerns about their return handling process.
Improper packaging for plastic products, careless handling, and unacceptable customer service. I would strongly advise against purchasing from Ounass, especially expensive items

Worst customer service ever. They send clearly damaged items and dont accept refunds. Horrible, avoid ordering!

Superbad customer service and experience. They shipped a shoe which was a size bigger than my size and i ordered a smaller size the next day and made a claim to return the bigger one it took them 3 weeks to collect the item. Upon collection they contacted me that they cannot refund as there are scratches on the sole. Something that i have not worn. When asked to provide video of proof they refused. What a shame, there acriom is very un trustful site, will never order anything from them and will ensure everyone to know how they act.