Outdoorliving Bewertungen 

If I could give a minus review, I would!! I ordered a water feature on 3rd Sept which was 'in stock'. DPD emailed to say they were awaiting stock. I chased Outdoorliving on 8th Sept, to be told that the postage label had been printed and that they would chase the order and email me. Today (10th Sept) still no update, so call again. Now I am told that the item is out of stock!!! This is such a poor company and customer service is non-existent! I requested a refund which they have done - but now have to wait 5 days for that to come through! They are happy to take my £195 straight away when placing the order! I am so angry with this company! STEER CLEAR!! Please please please - DO TRUST ALL NEGATIVE REVIEWS. I wish I had looked at the reviews before ordering!! it appeas that Steph is the only person working in the company!!

⭐ star 1… if I could give MINUS stars, I would!
AVOID THIS COMPANY!
What an absolute masterclass in how NOT to do customer service. If there were an Olympic event for ignoring customers, broken promises and generally making people regret placing an order, I suspect this company would be taking home the gold medal.

We placed an order for a water feature on 17th August 2026 and were told delivery would take 3–5 days. Lovely! We sat back and waited patiently for our new water feature to arrive.
Spoiler alert: it didn’t.
So, we sent an email to chase it up. The response? They would be in touch within 4 working days.
And… nothing.
Not a phone call.
Not an email.
Not even a carrier pigeon.

On 28th August, I phoned and spoke to Steph, who assured me that she would “ring me back without fail” later that day.
She did not ring back.
At this point, I was beginning to wonder whether “without fail” has a completely different meaning in their company handbook.
I sent another email on Friday and left a message on their voicemail! Once again, silence.
So today, I had to phone them AGAIN to find out what on earth was going on. I spoke to Steph once more who, incidentally, could have called me herself this morning, but apparently that was asking far too much.
And finally, the plot thickened…
They didn't actually have the water feature I ordered in stock.
Now, you might reasonably think that this is something they could have mentioned BEFORE taking the order and promising delivery within 3–5 days.
Apparently not.
Instead, I was offered the option of choosing a different water feature, and Steph said she would email me the alternatives.
The alternatives? Just one!
A water features costing around HALF the price of the one I had actually ordered, as well as being smaller and considerably inferior.
So essentially:
“Sorry we didn't have your item, ignored your emails, didn't call you back, and kept you waiting… how about something half the price and considerably worse?”
And as for compensation for the spectacularly poor customer service?
Absolutely nothing.
Apparently, a simple “sorry” was considered adequate compensation for all the wasted time, chasing, unanswered emails and broken promises.
Unfortunately, “sorry” doesn't magically produce the water feature I paid for.
If you're thinking of ordering from this company, my advice is simple:
DON'T.
Unless, of course, you enjoy chasing companies, waiting for calls that never come, sending emails into the abyss and discovering that the product you ordered never actually existed in their stock.
⭐ 1 star — and only because apparently 0 stars isn't an option.

Absolute SCAM

ORDERED SOMETHING AND HAVE HAD NO COMMUNICATION

Bought a water feature from them and the solar panel was faulty,sent it back as requested,supplied them proof of return as requested by Steph, that was the last I heard from them. They are by far the worst company I have ever dealt with, I have now started the process of trying to get my money back via Barclaycard.
Do not use, it will end in tears ( not theirs ) .

I ordered a water pump online from this company. A confirmation email was received and subsequently a tracking number supplied. The tracking number was not recognised by The Royal Mail and the product was never received. Multiple emails were sent to Outdoor Living, none of which were responded to. There is no obvious customer services number. I have raised the issue with my bank now. I would not order from this company again.

Updated:
I ordered some smaller items from Outdoorliving.co.uk. After 4 working days, they finally confirm that the order had been shipped, but with a strange caveat: "it can take 2-3 days before the tracking is live and your courier has your parcel".
Sadly, my package didn't have tracking, and it never arrived.
After a few slow back-and-forth messages, they finally agreed to send me a refund; however, the refund also never arrived.
I have now opened a case with PayPal to get my money back through them.

i have a water feature which came with out some parts and have been trying resolve the problem and just get a professional brush off let me no what i want to hear. but problem does not get resoleved left with a expensive item which no good no water just big lump plastic which does no do what is supposted do i am quite willing to push this company to trading standards

Absolutely terrible company avoid recieved a cracked water wishing well ive spent days trying to get a resolution thankfully I ordered through PayPal as they keep not fulfilling promises to get back to me im going to go through them for a refund now which will probably impact my credit score but at this stage I really don't care

We had our hot tub serviced by Theo from outdoor living. He was brilliant taking the time to discuss any concerns we had and paying attention to detail. He was very knowledgeable, personable and polite with excellent communication skills. He replaced the speakers at our request after talking through our options. Thank you for great service.

I ordered some led. lights on January 14th and despite contacting them via there contact pages all I receive are automated replies. I have today filled out the contact page about this issue which then blanked out ( unable to process ) sort of message. I have now asked for a full refund but I won't hold my breath, as the request was in the latest attempt to contact them. By the way I have since bought the lights from ali express at a quarter of the price and delivered within a week all the way from China.

Ordered a replacement transformer for a water feature through Amazon & paid a couple of quid more as I thought it would come in the 30th of April like they said, unfortunately it is coming direct from Outdoor Living UK & is now arriving in 5th May ( or so they say).
Why take your money only to be told it’s not arriving on the said date? I could have got one elsewhere and had it delivered sooner
OUTDOOR LIVING UK you’re a disgraceful company & I will never deal with you again

I ordered an expensive water feature on the 3rd April and have not heard a thing since. I have left multiple messages and emailed them. I also Facebook messaged to which someone said they would look into it and I still haven't heard back. Next step is to try and recoup my money through the bank!! :((((

Contacted them for some help/assistance/advice and two weeks later still waiting for a response of some description although I did receive the usual generated response that my email had been received and someone would be in touch!! Emailed again and still no response. The customer service of this company is non existent and I will have to try and find somewhere else that hopefully can help me. I wouldn't mind but originally I didn't have a complaint just needed some help. Avoid at your peril!!

Useless. They don't bother responding to email requests for help in purchasing, despite a second request. Apparently they only reply to "regular/known" customers who get priority when ordering !! Strange sales philosophy !!!!

Bought a Water feature from this company, prompt delivery, it looked nice and worked well BUT the base leaked. Spoke to a lady called Steph who was somewhat off hand about it and required me to send photos to justify the leak. This I did and she accepted there was a leak, would have to talk to her boss but would send a replacement, didn't want the old one back. Last I heard from the company in spite of emails sent, in spite of a letter I sent to her boss, a Director name of Mike Hall, in spite of reminding them of the Consumer Rights Act 2015. am in process of obtaining a Section 75 from the Card Company I used to purchase it with.

We recently took delivery of a Carden water feature that we ordered at the Harrogate Autumn Flower Show at Newby Hall, Ripon. When we assembled it, it became clear that the pump wasn’t working properly. We contacted the company, and they immediately arranged a replacement, which arrived promptly and works perfectly.

We’re very pleased with both the product and the excellent customer service — the issue was resolved quickly and without any fuss. Great value for money and a pleasure to deal with. Highly recommended to anyone looking for a quality water feature!

Ordered on 12 August, via Amazon, a stainless steel water feature from Outdoor Living. It said would arrive between 15-19 August, but arrived on 13th and is absolutely super. I’m thrilled to bits! Only set it up today so haven’t seen it in the dark yet, but will go out tonight. Would definitely recommend this company.

Great water feature does what it says on the box.Would recommend to others.
Very happy customer

We ordered a water feature 6 weeks ago, told 5 to 7 days delivery we have called and promised next week next week I called Wednesday as they said middle of the week then told it will be Friday. Called Friday told it came into is late Friday I will put it on a 24 hour courier Saturday came and went promised Monday and nothing today call and was told oh it was not on the delivery even though they confirmed it was then told it’s going to be another 10 days no one bothered to call us and let us know what was going on, this is one of the worst companies I have had to deal with buy your stuff from somewhere else

Hokah Falls Rock Effect Water Feature TR/15144
Saw this on a stand at The Ideal Home Show at Olympia in London. Ordered and paid for it there.
It arrived boxed a few days later.
I assembled it with the pump, filled it with water and turned it on. After a brief delay the fountain started running.
It looks good in daylight, and even better at night with the LEDs shining brightly through the water.
Well pleased with the unit.
The only negative is that in the current hot weather the water in the fountain evaporates quickly requiring frequent top ups. Not, of course, down to the water feature.