We use Out of the Sandbox Flex theme for our clients. Despite registering the theme with them, they still manage to screw things up. So far most of our clients have received a DMCA takedown notice req... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Imagine DMCAing your own customers and… Imagine DMCAing your own customers and them not seeing the notice till it's too late and shopify shuts the entire site down. That's what Outofthesandbox lov... Mehr ansehen
Unternehmen hat geantwortet
I run an ecommerce education and done-for-you store-build business, and Superstore from Out of the Sandbox is the theme I default to when a client comes in with a big catalog or a high-ticket niche... Mehr ansehen
Imagine DMCAing your own customers and them not seeing the notice till it's too late and shopify shuts the entire site down. That's what Outofthesandbox loves to do. If you're using one of their t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Discover why our stunning Shopify themes are the most popular and best reviewed Shopify ecommerce themes — ever. Build your dream online store today with our feature rich Shopify themes.
Kontaktinformationen
Kanada
- outofthesandbox.com
1,8
Mangelhaft
48 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Better off with a FREE Shopify theme
This company used to make magical themes, now they produce the slowest site imaginable, full of cruft, complacency and zero customer service.
After 6 years my best advice is USE A FREE SHOPIFY THEME. Nothing beats a culture of excellence. Save your money!
5. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Out of the Sandbox
Hi Val,
Thank you for sharing your feedback on our theme and support.
For clarity, our themes are designed to offer robust performance and ongoing updates that align with Shopify’s evolving platform standards.
Performance issues can often times be caused by customizations or third-party app integrations which fall outside our scope of support, as listed on our website.
We are unable to integrate, troubleshoot, or fix any issues with third party customizations or apps, and would recommend that you connect with the third party app developer directly, or with the developer you worked with to make these changes with.
We recommend merchants experiencing performance concerns contact our support team via our Help Center with a valid order number for a thorough review.
Regards,
Out Of The Sandbox
This company is an absolute disgrace
This company is an absolute disgrace. I was initially going to cancel my order when I found out support is 1-3 business days unless you pay $100 for priority support. Which is absolutely ridiculous for a premium theme.
Hi ever after buying my theme for $400 I found out that it had a bug. This bug meant you literally could not use the theme. It wasn’t some small thing, the theme did not work in any way.
After a few days I got a reply saying they know about this bug and it can’t be fixed until an update. They however don’t know when that update will be.
I can’t believe how bad they are. Luckily I did get a refund. But this is blatant fraud.
Avoid at all costs
17. April 2022
Bewertung ohne vorherige Einladung
Antwort von Out of the Sandbox
Hi Baz,
Thank you for sharing your feedback on the theme and our support.
For clarity, our premium themes include support that typically responds within 24 hours, with a published window of up to 3 business days, without additional fees for verified purchasers.
Optional Priority Support is available at an extra charge, but this does not affect the timeliness of our responses for merchants not using this feature. This is separate product that we offer to those merchants who are looking to get speedier help, but is not something that is mandatory for theme support.
All known bugs that are store breaking, meaning the customers are unable to checkout, are patched up by our technical team during the support interaction.
For all non-store breaking bugs, these are addressed through scheduled updates aligned with Shopify’s platform changes and quality standards.
We maintain transparency and adhere to established policies regarding theme updates and support as listed on our website.
Regards,
Out Of The Sandbox
Been waiting for a week for a reply…
Been waiting for a week for a reply over email after an update…. Zero response and 4 emails later!
6. April 2022
Bewertung ohne vorherige Einladung
Antwort von Out of the Sandbox
Hi John,
I appreciate your frustration regarding the wait time on your previous support ticket.
For clarity, we typically respond to support requests within 24 hours, with a published window of up to 3 business days during high volume periods, as outlined in the support policy on our website.
Your ticket was likely handled during a time of unusually high volume, but I’m pleased to announce that we have since made significant improvements to our support efficiency and the majority of tickets are now answer within 24 hours.
If you’re still experiencing issues with the theme, please reach out to us via our Help Center.
Regards,
Out Of The Sandbox
The worst customer service I've ever seen
The worst customer service I've ever seen, they don't help with anything. If your theme has glitches and it doesn't perform as it should, just know that they will not even bother trying to help, no matter how many emails you send them. The turbo theme has many glitches and they simply don't care.
19. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Out of the Sandbox
Hi Nuno,
Thank you for sharing your experience with our support.
For clarity, our Turbo theme is a premium product designed to meet all performance and quality requirements set by Shopify. When issues do arise, our team investigates and assists within the scope of theme functionality as outlined in the policies listed on our website.
Issues within the theme are often caused by customizations or third-party integrations, which are outside our scope of support. In these cases, we recommend working with a Shopify Expert to diagnose and troubleshoot compatibility issues between the theme and third-party apps/and or custom code.
If you’re still experiencing issues with the theme, please submit a support request via Help Center.
Regards,
Out Of The Sandbox
Great themes, amazing support
The Turbo theme is great - all you need is some good looking photos, and it looks like it was custom developed by a high-grade agency.
The customer service is even better. I just noticed something looking off on my product pages, so I sent in a support request. It took maybe 15 minutes for Johnathon to get back to me with an explanation of what was going on (an issue with a change Shopify made) and three lines of codes plus very clear directions on where to put them that solved the problem immediately.
Especially considering the fact that I'm not going to need to buy another Shopify theme anytime soon, so they're not going to make any more money from me, I'm really blown away by the level of service. This is a business that really respects its customers.
18. November 2021
Bewertung ohne vorherige Einladung
Antwort von Out of the Sandbox
Hi Alex,
Thank you very much for your positive feedback on the Turbo theme and for sharing your experience with our support team!
Regards,
Out Of The Sandbox
Bad support
Bad support. I never receive any response from these guys. The Flex theme is so bad. There is a lot of issue!! I want to get the refund!!!!
15. November 2021
Bewertung ohne vorherige Einladung
Antwort von Out of the Sandbox
Hi David,
If you purchased the theme through our site, refund requests must meet the criteria outlined in the refund policy listed on our website.
If you have not heard back from our support team after submitting a request through our Help Center, it’s possible that your mail provider may be blocking our outgoing messages.
If you’re still experiencing issues with the theme, please reach out to us via our Help Center and use an alternate email with a different domain from your previously used email address.
Regards,
Out Of The Sandbox
Turbo Theme Review
I was extremely happy when i purchased turbo theme based on the amount of articles i read on many blogs, everything was going fine in the first beginning untill i discovered that many of my customers couldn't reach the checkout page, i contacted the out of the sandbox support but no answer at all, i posted on their forums, no answer at all, all their support funnels are dead.
I hired a developer on fiverr who told me that turbo uses a script to accelerate the speed between pages but this script causes lot of issues, and this is why reaching the checkout on some devices was not possible, the developer told me that turbo theme is one of the worst theme on shopify unlike how advertised. I posted that review on their site and they seem to remove any negative review about their theme.
Be aware merchants, this company doesn’t care about their clients and seems to be fake, and their main intention is getting your money out of your wallet, once you reach out for help, they will shut you down.
6. April 2021
Bewertung ohne vorherige Einladung
Antwort von Out of the Sandbox
Hi Joseph,
For clarity, our Turbo theme meets all performance and compatibility standards as set by Shopify, and our development team releases new theme versions and updates as required by Shopify and to keep our themes as performant as possible.
If your customers are unable to reach the checkout within the store, this issue is likely caused by customizations that have been made to the theme’s code or by third-party apps.
Issues caused by third-party apps or modifications are outside the scope of our support as outlined in our Support Policy.
If you’ve reached out to our support team via the Help Center on our website and did not receive a response, it’s likely that our outgoing messages are being blocked by your mail provider.
If you’re still experiencing issues with the theme, please submit a new request through our Help Center using an alternate email that contains a domain that is different from the previously used email.
Regards,
Out Of The Sandbox
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.