Oxfam GB Bewertungen 

212
TrustScore 3 von 5

2,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Called into oxfam Portadown today. The shop is amicable plenty of variety everything displayed beautifully well price. The staff could not have been more helpful. Especially 1 lady called Rózsa. She w... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Disgusting what Oxfam has became, prices are ridiculous and i often see prices for second hand items that are more expensive than the item costs new! Yes you read that correct! The online shop is full... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I ordered two books, but only one was delivered. After waiting two weeks, I contacted customer service to find out what had happened to the missing item. I was told that it was due to be dispatched... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The whole transaction was executed efficiently from beginning to end. A lovely Georgian tea caddy delivered quickly and at a competitive price and beautifully wrapped for safety.

Unternehmensdetails

  1. Wohltätigkeitsorganisation

Vom Unternehmen geschrieben

Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. We believe we can overcome poverty by fighting the injustices and inequalities that fuel it.


Kontaktinformationen

2,8

Akzeptabel

TrustScore 3 von 5

212 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 85 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2,8

Alle Bewertungen

(212)

30 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Ungrateful

Went to my local store to day in cornwall to donate a few boxes of good quality books two ladies were incredibly rude and huffed at me when I asked if they would like them! Were incredibly ungrateful so I left & have taken them elsewhere. It wasn’t a problem if they had too many but more their attitude.

3. November 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Good morning Kerry. I'm very sorry to hear about this experience. We would be really grateful if you could email our Retail Support team (support@oxfam.org.uk) with more details, including when this happened and the specific shop. They will then be able to look into this and talk to the shop in question. Thanks so much thinking of donating your books to Oxfam - Rob

Bewertet mit 3 von 5 Sternen

Landline number really?

The telephone number seems to have to be a landline. My mobile number wouldn't work. I can count the number of people in my phone who have a landline on the fngers of one hand

14. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I’m absolutely outraged

I’m absolutely outraged, the prices are ridiculous. The poor can’t afford to shop At oxfam and the working class would rather look elsewhere for lower prices and better quality.
You need to sort your prices out, as so do many other charities.
I don’t believe you should be allowed to charge such extortionate prices for second hand clothing. That clearly won’t last as long as purchasing something new. You’re taking advantage of your position! Also Zara produced are always tatty and overpriced and anything that’s got a recognisable name or designer name is way overpriced! It’s just Not acceptable. You are a charity for the public for the people as well as a charity for giving to others in need too. Stop exploiting the poor!!!!

8. Oktober 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Hi Katie, I'm sorry to read you feel feel our shop prices are too high. The money raised through our shop network is vital in ensuring we can provide aid in some of the world’s most vulnerable communities. Items are priced by our fantastic shop teams who are provided with guidance. We use resources that help identify different brands and suggested price ranges and we also take into consideration the condition of an item. We also research items on similar online marketplaces to help ensure consistency. We recognise that mistakes can sometimes be made and we are always very grateful when these are brought to our attention. I hope this helps explain our pricing. Thanks so much - Rob

Bewertet mit 1 von 5 Sternen

Repeated attempts to volunteer in the…

Repeated attempts to volunteer in the Helmsley (N Yorks) shop who badly need help but they are not allowed! Instead there is a tortuous online process with HQ that after a month has yielded nothing. Not even the demanded referee has been contacted. Their apologetic emails are 'no reply' and the chat function is unattended. So we'll go to the other charity shops who are allowed to make such simple decisions themselves...

26. September 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Hi Duncan, I'm really sorry to read this. We're so grateful to you for wanting to volunteer with us. We'd really appreciate it if you could contact our Retail Support team with more info (support@oxfam.org.uk) so we can look into this. It will really help us to learn and improve our processes. Thanks so much - Rob

Bewertet mit 2 von 5 Sternen

super-disappointed

I am super-disappointed at how little Oxfam have raised from the clothes that I donated. They belonged to my partner and were in excellent condition - three bin bags full, with 12-20 tailored shirts. It feels like they don't know how to get the best value from what they're given. I won't be using them again.

23. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Oxfam Fulham Road

Oxfam Fulham - Every time I go in here it’s the same old story. Followed by management even though I buy (or used to) loads of things from this shop, but what irony today, still the usual surveillance as I wandered around. I almost bought an Adidas gilet at £17.00 but got so annoyed I put it back, but fear not someone else got it… they didn’t actually pay for it, instead they just slipped it on and then casually left the shop without paying. I ALMOST said something but thought why should I given the grief I get? Anywho. Check your CCTV for today around 3pm by the changing rooms. Female red curly hair. Didn’t look like a shoplifter (unlike myself clearly).

21. September 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Good morning Steven, thanks for sharing this. I have passed this on to our Retail Support team to look in to. If you have any more information please email them direct, their email is support@oxfam.org.uk - Rob

Bewertet mit 1 von 5 Sternen

Check your paymentd

I was expecting to make a one off donation to Gaza. During the transaction it turned into a monthly direct debit. Will cancell it after one month. Sharp practice not expected from Oxfam

18. September 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Morning Howard. We're very grateful you wished to make a one off donation for Gaza. We're confident our systems do not turn one off donations into monthly gifts, but we'd be very grateful if you can contact us so we can investigate further. You can call 0300 200 1300 (Monday-Friday 9.30am-4.30pm) or email heretohelp@oxfam.org.uk. Thanks so much - Rob

Bewertet mit 5 von 5 Sternen

Thank you Oxfam

I recently made an online donation to Oxfam, and the process was incredibly easy and straightforward. It feels great to know my contribution is supporting their crucial work around the world. Highly recommend!"

23. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great online site

Great online site, ordering easy, amazing range of items at exceptionally reasonable prices.
Also had cause to contact customer service for more information-they are the best answering within 24 hours with info requested…special mention for Debbie who dealt with my enquiry 🙏

14. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Sent out a completely different CD after overcharging

Ordered a CD from their online shop, was charged £3.99 for shipping and had to wait almost 2 weeks for it to just arrive (I'm in GB by the way.) Once it got here I found out that the case was dirty and half broken with a completely random CD Disc inside that did not match the CD that i paid almost £8 for. Not even by the same band. I am outraged, I dont even know how they are allowing things like this to be sent out, what a complete waste of my money. Will not be purchasing again.

17. Juni 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Hi Mia, I'm so sorry for the experience you had with us. We offer a 28-day no quibbles returns policy which begins from the date you received the goods. If you return your item in the condition which you received it within 28 days your refund will be automatically processed. If you would like to make a complaint please email us at heretohelp@oxfam.org.uk, or call 0300 200 1300 and we will follow up this issue for you. Thanks for shopping with us and I'm so sorry again for your experience - Rob

Bewertet mit 1 von 5 Sternen

Update on review I left earlier…

Update on review I left earlier regarding Oxfam online
shop, have just noticed payment taken on Sunday the
Day item was ordered at Oxfam online shop.
But still no sign of goods, that were supposedly
posted Tuesday, instead of Monday, as box could not
be found to put item in, so why was payment taken
when goods had not been sent and now seem lost.
Please avoid, especially as payments taken before goods dispatched, will try for refund but don’t hold
out much hope. Call handler unhelpful, hope this helps
other would be shoppers.

13. Juni 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Hi Gilly, thank you for sharing your experience. I'm very sorry to hear you haven't received the item you ordered and you haven't had a good experience with us. Please allow for up to 10 days after the dispatch date, but if the item has been lost in the post we will refund the item. You can call our Supporter Relations team on 0300 200 1300, or email heretohelp@oxfam.org.uk and we will be able to action. Thanks so much for shopping with us. All the best - Rob

Bewertet mit 2 von 5 Sternen

The books are so expensive

The books are so expensive. Even going also far as to copy waterstones with little hand written descriptions to describe the book, only as much as that seems passionate about books. I fear it's a ploy to charge more.. Please lower the costs on books, so people that don't have much money, can grab a book at a decent fair price... Remember, Charity?

11. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I did not not get a head ack trying to…

I did not not get a head ack trying to donate to your organisation

Also I would like to point out its harder for African to cook with no cooking Facilitate and lack of water to cook with and grow crops and Wash
Putting money in there bellys dosnt solve hunger crisis he just saves a few life's
You can have my idea for solar cooking facilities youseing real solar panel s the heat food

18. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Volunteering at festivals 10/10 :)

I have volunteered with Oxfam at festivals for 5 years, including a year when I was going through treatment for breast cancer. The ethos of Oxfam, to help and support, has shone through in every way...from first contact, applications, 'reasonable adjustments', safety, safeguarding and general welfare for all the volunteers, through to what we do to represent Oxfam and support festival goers, staff and crew. The friendliest most caring group of individuals I have ever been lucky enough to work with. I feel proud to be part of the Oxfamily.
One last thing, they have the best people on the phones ever! Friendly, helpful and knowledgeable - perfect :)

8. Mai 2025
Bewertet mit 1 von 5 Sternen

They are doing discrimination

They are doing discrimination
(Maidenhead shop)
Regarding the volunteers who are suitable or not for the job role
They forget the main target of helping the poverty with ANYONE who are willing to help.

7. Mai 2024
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Hello Ben. Oxfam is against discrimination in all forms and we really welcome and appreciate volunteers from all different backgrounds. I would really appreciate it if you can contact our Retail Support team with more details of your experience, so they can investigate this. They can be contacted via email - support@oxfam.org.uk. I will also pass your review on to them now. Thank you and we hope to hear from you soon - Rob

Bewertet mit 3 von 5 Sternen

I was so very saddened by this branch of Oxfam…

I was so very saddened that a shop that is there out of love, understanding and charity should have been so unkind to me on the 11th April - I had bought almost £20 of chocolate from them a couple of days before to give people for easter- it had been impossible to find it in supermarkets so I was thrilled to find it in the Oxfam shop in Richmond. However, we discovered that certain batches of the Tony's Chocolonely Dark Almond and Sea Salt had been recalled due to stones and metals having been found in some. I spoke with a very nice man at the shop on the phone, who totally understood that I did not want ANY of the chocolate, just in case there were further contaminated batches and he said to bring it all back and get a refund and that he would write a note for the staff in case he wasn't there. I thanked him and said I would donate half of what I'd paid as they were a charity. I have just come back after a horrible time trying to explain this to the manager and her assistant, who seemed simply not to be able to grasp the situation, the assistant getting furiously angry and loud as I said I didn't 'need' to 'check the numbers of the batches' which she wanted me to, as I didnt' want ANY of the chocolate. There was adding up on the till and all sorts of goings on, and women coming up to us patronisingly telling us to 'love one another'. Finally, having given them back the chocolate as intended, because of all the confusion of them doing all this strange adding up for no apparent reason, I gave up and left, leaving the chocolate and coming away with a quarter of what I'd spent. I don't mind about the donation, but am very hurt that they simply didn't try to understand the situation. I shall never go to that branch of Oxfam again. (My good friend, who had recommended I might find this particular chocolate in Oxfam, it not being on any supermarket shelves, called me yesterday to tell me that this branch of Oxfam had NOT replaced my returned chocolate to their shelve… I think this was wise, but why couldn’t we have conversed in an understanding and civilised way to achieve this outcome whilst I was with them?)

11. April 2025
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr