My apartment complex has a large room dedicated to package concierge lockers and yet for as long as I have lived here it has been impossible to utilize the very feature that literally defines PC’s... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The refund experience with many companies has proved to be tedious and painstaking. But not this time. It was simple smooth transparent and quickly resolved, valuing each others time. Additionally,... Mehr ansehen
Unternehmen hat geantwortet
Brenda Watson was extremely helpful! She located our delivery AND an old delivery that has been sitting in the locker for 4 months…that we thought we lost. Before her assistance we exhausted 3 differe... Mehr ansehen
Unternehmen hat geantwortet
Having Package Concierge at my property is one of the best business decisions I've ever made! Not only is it a seamless service that is user friendly, but it is convenient to ensure all packages are s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.
Kontaktinformationen
5935 Corporate Drive, 66503, Manhattan, Vereinigte Staaten
- 888-989-7225
- packageconcierge.com
4,1
Gut
123 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Perez - awesome service!
Perez, Myriam was very friendly, attentive, and helpful in helping setting up the account. She got all that done in just minutes and I can't thank her enough for that.
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Andre! Thank you for the wonderful review! We're glad Myriam was friendly, attentive, and able to get your account set up in just minutes. We truly appreciate your feedback! Regards, Heather Singh
Gentlemen that helped me was…
Gentlemen that helped me was professional and assisted me with retrieving information that I am sure other representative would have said they can't help me since I didn't know all the info....THATS CUSTOMER SERVICE!
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Robert! Thank you for the fantastic review! We're glad our representative went above and beyond to professionally assist you and retrieve the information you needed. That’s the level of customer service we strive for every day! Regards, Heather Singh
Great and fast customer service
Great and fast customer service
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Avery! Thank you for the great review! We're glad you received fast and excellent customer service. We appreciate you! Regards, Heather Singh
This was an amazing experience from the…
This was an amazing experience from the technician that was assisting me. They listened to my situation, analyzed what was going on and solved it quickly.
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Troy! Thank you for the amazing review! We're glad our technician listened, quickly analyzed the issue, and resolved everything for you. We truly appreciate your feedback! Regards, Heather Singh
Carlos was of great help
Carlos was of great help, knowledgeable, expedient and highly respectful
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello D Brown! Thank you for the great review! We're glad Carlos provided knowledgeable, expedient, and respectful support. We truly appreciate your feedback! Regards, Heather Singh
He was very quick
He was very quick, knowledgeable and articulate about the package concierge boxes. I would highly recommend people to use the customer service line and also to use this company if storage lockers are needed.
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Izel! Thank you for the wonderful review! We're glad to hear you received quick, knowledgeable support with the Package Concierge boxes. We appreciate your recommendation and are always here to help! Regards, Heather Singh
Helped me out right away with both the…
Helped me out right away with both the change of my pin number and the change of my email
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Ashley! Thank you for your review! We’re glad we could help you right away with updating both your PIN and email. We appreciate you! Regards, Heather Singh
Very professional and great follow…
Very professional and great follow through.
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello M W! Thank you for the great review! We’re glad you found our service professional with strong follow‑through. We appreciate your feedback! Regards, Heather Singh
very nice person and super easy
very nice person and super easy. got everything i wanted done fast :D
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Anela! Thank you for the wonderful review! We're so glad everything was easy and completed quickly for you. We appreciate you! Regards, Heather Singh
Great communication and resolution
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Faizan! Thank you for the 5-star review! We’re glad our communication and resolution met your expectations. We’re always here to help! Regards, Heather Singh
positive attitude and actually helpful!
While another customer service agent told me he couldn't help me at all, Rodrigo was able to help me right away and with a positive attitude.
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Jenna! Thank you for sharing your experience! We’re so glad to hear that Rodrigo was able to assist you quickly and with a positive attitude. Providing helpful and reliable support is our top priority, and we’re happy he made a difference for you.
We appreciate your feedback and are always here if you need anything else! Regards, Heather
Rodrigo was extremely professional
Rodrigo was extremely professional, efficient and thorough. Thank you so much for assisting me with retrieving all of my packages
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Tia! Thank you so much for your kind words! We’re thrilled to hear that Rodrigo was able to assist you with professionalism, efficiency, and thorough care. Retrieving packages can be stressful, and we’re glad he helped make the process smooth for you.
If you ever need anything else, we’re always here to help! Regards, Heather Singh
Gracias antes que nada
Gracias antes que nada, por ayudar y con sino con paciencia y buena actitud gracias
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Alberto! Muchas gracias por tus amables palabras. Aprecio sinceramente tu gratitud, y me alegra saber que pude ayudarte con paciencia y una buena actitud. Significa mucho saber que tu experiencia fue positiva. Estoy siempre aquí para ayudarte cuando lo necesites. Heather Singh
Review
Representative was very helpful and resolved an issue that was very annoying for me. I am very pleased/relieved.
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Breanna! Thank you so much for your feedback! I’m very glad to hear that our representative was able to help and resolve an issue that had been frustrating for you. Your relief and satisfaction mean a lot to us, and we’re always here to support you whenever you need anything. Regards, Heather Singh
The person was very helpful and polite
The person was very helpful, polite and efficient
Thank you
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Robert! Thank you for your kind words! I’m so glad to hear that our representative was helpful, polite, and efficient. We truly appreciate you taking the time to share your experience, and we’re always here whenever you need support. Regards, Heather Singh
He handled the issue very quickly and…
He handled the issue very quickly and with no hassle
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Ted! Thank you for sharing your experience! I’m glad to hear the issue was handled quickly and without any hassle. Providing smooth and efficient support is always our goal, and your feedback means a lot. If you ever need anything else, I’m here to help! Regards, Heather Singh
very helpful understood clearly…
very helpful understood clearly everything i mentioned and get it wrapped up very quick and easy.
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Jamison! Thank you for your wonderful feedback! I’m glad to hear that everything was understood clearly and that we were able to get things wrapped up quickly and easily for you. Your experience matters to us, and it’s great to know we delivered the support you needed!
regards, Heather Singh
Customer service is reliable and quick…
Customer service is reliable and quick in resolving my questions.
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Julio! Thank you for your feedback! I’m glad to hear that you found our customer service reliable and quick in resolving your questions. Providing prompt and helpful support is always our priority, and we appreciate you taking the time to share your experience! Regards, Heather Singh
Professional
Very professional in a way she handled my concerns
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Oscar! Thank you so much for your kind words! I’m glad to hear that you felt your concerns were handled professionally. It was my pleasure to assist you, and I’m always here if you need anything in the future. Your feedback truly means a lot! Regards, Heather Singh
Carlos
Carlos was on the line waiting for me to make sure I received my package, I appreciate his time and patience. My first language is Spanish, so it was very helpful that he speaks Spanish too. Gracias!!
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Package Concierge®
Hello Bryan! Thank you so much for sharing your experience! We’re delighted to hear that Carlos stayed on the line to ensure you received your package—his patience and dedication are exactly what we strive for. We’re also glad that being able to assist you in Spanish made the process even easier. Regards, Heather Singh
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.