870 litre cushion box ordered, it arrived early which was unexpected but very welcome. Some damage - possibly in transit, but thankfully it appeared to be to a non structural base part. Took pic s... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
♦️♦️I WOULD NOT RECOMMEND THIS SELLER ♦️♦️We ordered a very large storage box 📦PD67041 which was never delivered by DPD nor was delivery attempted, item was returned to supplier with no explanation... Mehr ansehen
Unternehmen hat geantwortet
I’m afraid we bought a shed which wasn’t particularly sound. When I complained about it and sent them some pictures of the damage to be fair they sent me a refund. Honestly can ask more than that. Ver... Mehr ansehen
I bought 2 outdoor storage containers in April last year. They were a good price and seemed fairly robust. Alas, despite having had very limited use, the locking mechanism on both has come apart -... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.
Kontaktinformationen
Unit 5 Russel House, Russel Square, Southfields Business Park, Laindon,, SS15 6TF, Essex, Vereinigtes Königreich
- support@packeddirect.com
- packeddirect.com
4,1
Gut
633 Bewertungen
Hat 55 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Poor
Poor - ordered three bags for holiday and only one turned up! The company doesn't seem bothered and made no effort to get back to me quickly despite my messages and saying that the bags were required for an imminent holiday. Avoid!
24. Oktober 2024
Bewertung ohne vorherige Einladung
Quick free delivery good product
17. September 2024
Excellent Customer Service
The paddle board was despatched quickly and effectively. Alas there was a problem with the first one but Packed Direct quickly and with no fuss sent a replacement which seems fine, so customer service and problem handling is excellent.
20. August 2024
Excellent company to deal with.
21. August 2024
Parcel arrived well within the stated…
Parcel arrived well within the stated delivery time, and exactly as described
24. August 2024
Delivered on time
22. August 2024
1 man kayak
Ordered on Wednesday kayak delivered Fri pm, very easy to order with no hiccups, very well packed and nothing missing, and all parts especially the paddles fitted correctly, inflated the kayak to ensure no leaks and every thing is fine, plus carry bag very roomy and all fits when packed properly, all in all very pleased.
22. August 2024
Great service
Great service, nice contact. Best regards from germany
19. August 2024
Bewertung ohne vorherige Einladung
Brilliant
The package came on time. I was informed at every stage where the goods were.
19. Juni 2024
Excellent service
22. Juni 2024
Came quick
Came quick, instructions could have used a little written instructions to help assembling.
21. Mai 2024
Problematic!
The driver was not happy to deliver to my door as I live on the 5th. floor, (there is a lift), however he did eventually.
The seat is not very comfortable for longer periods of use, the arms are rather flimsy. I’ve only had it for a few days yet and so not sure how it will last.
19. Mai 2024
Antwort von Packed Direct
Dear Dave
Thank you for your feedback. We sincerely apologise for the inconvenience you experienced with the courier. Please be assured that we have launched an investigation into this matter to ensure it does not happen again.
Could you please get in touch with us at support@packeddirect.com? Our team is here to assist you and ensure you have a positive experience with our product.
Thank you for bringing this to our attention.
Kind regards,
The Packed Direct Team
DO NOT USE THIS COMPANY.
DO NOT USE THIS COMPANY.
Bought a paddle board and lost the removable fin.
Called into their service desk and explained the problem. I was asked to provide it in writing, which I did.
They then wrote back and informed me that they do not supply spares!
So £300 for a paddle board and now has no fin and I have to see if I can source one, from eBay! That was their suggestion for their spare parts.
JOKE!
RESPONSE TO THEIR BELOW REPLY - you have a customer issue that you are not doing anything about. You acknowledge below other customers have had the same issue. But also that you do have some replacement fins!
Simple answer to this customer issue. Order some more fins from whoever makes them for you!
WHAT A JOKE!
16. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Packed Direct
Hi David
Thank you for reaching out and sharing your experience. We understand your frustration and apologise for any inconvenience caused.
Unfortunately, the spare fins we have in stock are reserved exclusively for genuine warranty claims. This policy ensures that customers with warranty-related issues can receive the necessary support. If we were to provide spare parts to everyone who lost a fin we wouldn't have sufficient stock to support genuine warranty claims.
Rest assured the team here at Packed Direct are currently working towards a solution which would allow customers to purchase spare parts.
If you have any further questions or need additional assistance, please don't hesitate to contact us.
Thank you for your understanding.
Best regards,
Packed Direct
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