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Sam answered my KYC question with advice for a frozen screen.

during lunch I opened casino menu on borrowed laptop; a short first session inside the account left a missing round. KYC status stayed stuck once the payout mattered. 🙃

The messy bit was Mastercard cashout screen: old bank transfer method stayed visible after 10 minutes, then disappeared before confirmation. Lobby notice hid the failed payment note while I sat refreshing.

checked twice, Withdrawal tab on old iPhone SE: support called it approved on older Chrome browser, but the account page stayed on review. Bonus screen left the blank row inside the account without a useful note.

Nobody told me bonus money gets spent before your own cash does.

Cashout limit dribbles a big win out over weeks.

bank transfer cashout screen seemed harmless until old Apple Pay method stayed visible at Fri 8:17, then disappeared before confirmation. Account history sent me to the cashier when the cashout was involved.

Three agents, three answers

session reminder: play-time alert covered the stake button on ticket #55209. KYC status left the wrong value inside the account while the account still said cancelled.

Maybe I checked too often, but the 35 payout sat on pending every time.

Chloe in message centre gave a different answer from yesterday's agent.

The status did not explain the next step.

After login, Cool-off page #95623 showed it clearly: deposit limit had no timestamp on office laptop and the cashier still worked. Account history left no clear explanation after I checked message centre.?? again

The same bank statement was requested for the third time.

Noticed this once Support reply about cashout because the reply with case #62872 answered the wrong issue, not the cashout. Transaction log changed again on ticket #54748. 😤

paysafecard cashout screen: the casino history after 12 minutes hid the withdrawal after refresh. Bonus screen showed the wrong status before I closed the tab.?? again

Social login was quick to sign up, sure, but it logged me out twice mid-session and once wouldn’t let me back in for an hour, so the convenience wore off fast.

The site showed PayPal on the deposit page, but not on withdrawals. That detail matters before putting money in, not after.

Noticed this once Wagering page #17939 because real funds and bonus funds blended together after 13 minutes on the slot screen. Bonus screen showed an older balance after I checked callback request.

😤

Decent design, poor service again.