We had delivery of 2 leather devonshire sofas, unfortunately they had scuffs, cushions and legs did not fit properly. We reported the issues. A very pleasant person came out to inspect, Robert Green... Mehr ansehen
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Das sagen Bewerter
On delivery of our Chicago sofa, we noticed it wasn't level to the floor, one side being higher than the other. We notified Rogers of York who arranged for a technician to call, through Parker Knoll,... Mehr ansehen
Unternehmen hat geantwortet
We bought a new suite (Burleigh) and thought the side of the settee had a slight bulge on the material. A service technician (Steve) came out really promptly and sorted it out. Really satisfied with... Mehr ansehen
Just had repair done to are new sofa that the stitching had come away on one corner by service technician Steve Peberdy, he has done an excellent job you can’t see where the repair is, He was very pol... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Our Mission: To bring the ultimate in comfort and luxury to the everyday sitting experience. Our story is a thoroughly British tale. From humble beginnings in a simple workshop in London, the Parker Knoll business steadily grew over time. Its home f...
Kontaktinformationen
Farmwell Lane, NG17 1BX, Sutton-in-Ashfield, Vereinigtes Königreich
- 01773604121
- customer.service@parkerknoll.co.uk
- parkerknoll.co.uk
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Das haben sich andere Leute angesehen
Robert was extremely helpful and solved…
Robert was extremely helpful and solved our issue in a trice! Also he showed me how to interchange the cushions and gave guidances on general maintenance going forward. So nice to meet someone pleasant and approachable thank you

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Antwort von Parker Knoll
Great quality and comfort.
I have a Parker Knoll sofa and armchair and am delighted with the quality and comfort of these items. I recently bought an ottoman and made enquiries about buying fabric to match my sofa. The Customer advisors could not have been more helpful. Great customer care.

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The couch is absolutelyParker knoll couch beautiful
The couch is absolutely beautiful. We love that we can raise it. It’s so comfortable. Not to heavy to manoeuvre to hoover in and around the couches. Definitely recommend Parker Knoll

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The sofa was delivered promptly
The sofa was delivered promptly. The delivery men were very helpful.

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Excellent "repair" by Robert
Our sofas were delivered earlier than planned, which was great. One sofa had a fault. Within a week a lovely man, Robert, came out, all the way from Nottingham. He resolved the issue. Robert was diligent, courteous and very helpful.

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Engineer was excellent
Engineer was excellent. Sorted the problem out straight away. Very professional

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New Furniture items
We were very pleased with our Furniture items once they were excellently unpacked and positioned in our Lounge. They look amazing, and are extremely well made and presented. We have no reason to believe they will not live up to our expectations, but it is, obviously, early days.

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Good service from John Lewis.
The furniture arrived on time with two suitably strong men to manipulate two big sofas.
The sofas are very comfortable, look good and I hope will last many years.

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My technician was on time very polite…
My technician was on time very polite and friendly. Found the issue fast and fixed my recliner really quickly very happy with his work excellent customer service

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I can't thank Parker Knoll enough for…
I can't thank Parker Knoll enough for their help in sending me a replacement castor leg ,at no charge,for one of their sofas that I bought several years ago. The central pin supporting the castor had sheared off for no apparent reason.I was not holding my breath that there would be any remedy so was surprised and delighted that not only could they send a replacement (having traced my purchase through the batch number) but at no cost to myself as a "gesture of goodwill".I don't see that service can get any better than this !

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Steve Peberdy a service technician
Steve Peberdy a service technician came out to repair the arm of our new sofa which had recieved slight camage to a zip on the arm. He remove the arm of the chair drove back to the factory in Sheffield and returned the repaired arm the same day. his Journey took aprox 2 hours each way. He was both friendly poite and proffessional.( now thats what I call service)

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Great knowledge and attention to detail, just what a worried customer needs.
Robert Green came exactly on the promised appointment time, and quickly convinced us of his knowledge, experience and competence. He was meticulous is removing his outdoor shoes, and this was typical of his approach to our home and especially the repair he was undertaking. He was very tidy, ensuring every staple he removed was carefully put in a bag to be taken away with him. Ideal person for the role with his experience and knowledge.

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Excellent customer service
Excellent customer service. We bought 3 sofas 10 years ago but wanted the alternative feet (without castors) as felt these would indent the carpet less. To our surprise these were supplied foc without question and very promptly. New feet now fitted and very pleased with the result. We highly recommend Parker Knoll furniture, great quality and UK made.

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High Quality Comfortable Sinatra Wing Chair
Stylish …of high quality and a very comfortable classic wing chair. Delivered well within estimated timeframe. Quite expensive. I may well purchase the same chair on a different fabric merely for a change!

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Recliner grinding noise fixed quickly
Our Manhattan recliner developed a grinding noise around the headrest area, shortly after a couple of weeks' use. Robert quickly diagnosed and corrected a loose hinge bolt, taking the time to explain the issue. Great after sales service.

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Robert was very Polite and friendly…
Robert was very Polite and friendly Gentleman he was able to fix the issue with our Recliner, by replacing the switmch buttons on the side, and checking everthing over. Robert was excellent workman 10/10 thank you Parker knoll

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Electric recliner chair repair switches.
We had a problem with our chair reclining. We called Parker knoll service department they were marvellous. Got back to us gave us a date for the repair man to come to repair chair, He came earlier than expected very professional solve, the problem chair electrics put replacement switches, put everything to how it should look on the chair perfectly
Robert Green did an excellent repair thank you Parker Knoll for sending him to us x

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