Paula's Choice UK Bewertungen 

111
•
TrustScore 4.5 von 5

4,3

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Excellent customer service from Paula’s Choice with regards to my query and I just love their products. I will definitely be ordering from them again!

Bewertet mit 5 von 5 Sternen

I simply couldn't be without Paula's Choice skincare products and when a recent order went missing in the postal system, customer service jumped right on it and arranged for a replacement to be sent i... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Had something frustrating happen (which was beyond their control), but the team at Paula’s Choice jumped straight onto it and put right immediately. Appreciate it when brands value customers like t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I was a customer for many years until they accused me of fraudulent activity. As per their reward scheme I referred a friend but this was not honoured because we had the audacity of being in each othe... Mehr ansehen

Unternehmen hat geantwortet

4,3

Hervorragend

TrustScore 4.5 von 5

111 Bewertungen

5 Sterne
4 Sterne
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1 Stern

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4,3

Alle Bewertungen

(111)

48 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

I did a lot of research before buying…

I did a lot of research before buying from Paula's Choice due to my Rosacea-prone skin but was willing to give them a go.. After a year or so of using their products, I wouldn't use anyone else. Their Calm range has really helped to keep my skin under control and I would personally recommend if you have a similar skin type. I would say their products are a little bit on the expensive side but totally worth it if the products works for you.

20. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

One of my favourite companies with products that work

One of my favourite companies to buy from and use. The products genuinely work (follow the routine finder to identify the right ones for you); they have generous special offers and free gifts; and on the one occasion I did have a problem with a product, their customer service was outstanding. I’m a loyal repeat customer and have been for a few years now.

25. August 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Customer Service

I wanted to try Paula’s Choice as my skin has been a mess these past 12 months. My skin type is sensitive and dry but acne prone so it was recommended I try their ‘Calm’ range, which I did. I really liked their mineral moisturiser and the UnScrub, which I ordered as an add on. Unfortunately though, after using the products for over a month, my skin did not improve. I contacted them under their 60 day money back guarantee, they advised me of the return address to send the products back and the day after they were returned, I received a full refund! Whilst I am disappointed that these products did not work for me, their customer service was second to none in honouring their money back guarantee.

30. Juli 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ideal anti aging products for oily skin

Perfect anti aging products for oily skin. My favourites are:
- Resist Anti-Aging Moisturiser SPF 30
- Resist Anti-Aging Foaming Cleanser
Very good quality and effective.
Very professional service.

21. Juli 2021
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

I bought Paula choice Exfoliate this…

I bought Paula choice Exfoliate this product has disappointed me as I was really excited to try something new to fix my face as I be been experiencing even toned skin and have a lot of pores. This product was the talk and I was very excited to try.

3. Juli 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

To be honest Im so frustrated with this…

To be honest Im so frustrated with this company. At first I thought wow finally a brand that works BUT i used it for 2 month now and my skin got even worse! Every time when I used it new pimples would show up and those really hurts so bad that you wanna cry if you accidentally touched them!! They won't go away either and i never had THAT much of a problem with pimples. The customer service is really bad they told me it is my own fault and that there is nothing wrong with their products. Well jokes on them that they don't know the writing from the instruction part of the bottle. I would not recommend this brand to anyone because at the end you wasted money and earned pain

4. Juni 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely love them after more than 10 years of experience..

I have been using Paula's Choice products for more than 10 years and I am not willing to use on my face any other products. They have a huge choice of high quality products, they have a solution for every skin concerns. Favourite ones are the exfoliators..I have tried lots of different ones though,they are all amazing. Never had any problems with them,they have my absolute trust. Highly recommend them!!!

10. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Patronising customer service staff

I ordered a product which clearly is not right, it smells very strange. Had a live chat with a member of staff. After waiting ages to get through Adele was so rude. She spoke to me like a headmistress telling off a naughty child. When I expressed this to her she terminated the chat. I expect more from a company like PC. This experience has totally put me off buying from them again.

13. April 2021
Bewertung ohne vorherige Einladung
Paula's Choice UK-Logo

Antwort von Paula's Choice UK

Dear Jennifer, Thank you for your review and I am very sorry to hear about your experience. Could you please send me your order number so I can try to solve your issue. I hope to hear from you soon. Best regards Paula's Choice customer care.

Bewertet mit 1 von 5 Sternen

Can customer service respond please

On the 12th of March, I received my order from PC however I only received one of the two bottles of Skin Perfecting 2% BHA liquid exfoliant I had ordered. I emailed the customer service email the same day explaining the situation as I believed this to be a simple mistake as the shipping order that came within the box said there should be two bottles.

I have received no feedback from the customer service team since then. I have been charged for two bottles of this product and only received one of them. I emailed them again on the 17th of March and still received no response.

I love your products but I won't consider purchasing again if this is the level of customer service that can be expected.

24. März 2021
Bewertung ohne vorherige Einladung
Paula's Choice UK-Logo

Antwort von Paula's Choice UK

Dear Tori,

It is currently very busy. It is possible that you will receive a response from us a little later than you are normally used to. Our apologies for any inconvenience.
You are also very welcome to give us a call 020 36 08 98 13.
I hope to hear from you soon. Best regards Paula's Choice Customer Care

Bewertet mit 1 von 5 Sternen

high price doesn’t always mean high quality

their products caused a rash on my skin so I contacted their ‘customer service’ and they blamed it on the fact I have ‘skin irritation’ even tho I don’t as I’m not allergic to any of the ingredients as I’ve used different brands of the same ingredients. say they offer a 60 day money back guarantee but that’s total bs. absolute rip off £10 for a ‘tester’ size?!😭😂😭

20. Februar 2021
Bewertung ohne vorherige Einladung
Paula's Choice UK-Logo

Antwort von Paula's Choice UK

Dear Beth, I am sorry to hear about your experience when using our products.
Could you please send me your order number in a reply on this message, than I will contact you personally.
I hope to hear from you soon. Best regards Paula's Choice Customer Care.

Dear Beth, I am reaching out to you one more time since I got no reply from you. I am very willing to help you, could you please send an email to info@paulaschoice.co.uk about this review. Many thanks. Regards Paula's Choice Customer care.

Bewertet mit 3 von 5 Sternen

Poor delivery service

Poor delivery service. Do not follow the time frame they give on their website after you have placed an order...it's misleading. When I was logging in into my account it said that the product has been delivered. However, that was not true as I did not receive even an email about my order being packed. Update your website!

20. Jänner 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

horrible

horrible, skin destroying products, and the customer service thats impossible to get in touch with.
never again.

10. Dezember 2020
Bewertung ohne vorherige Einladung
Paula's Choice UK-Logo

Antwort von Paula's Choice UK

We're sorry to hear about the discomfort you've experienced! Although negative reactions aren't very commen, it is ofcourse always possible that you're skin is sensitive to a certain product or ingredient.

Currently, it takes us longer to reply to messages, due to the current workload. In the end, we will reply to all messages, even if the repons time is a lot longer. We will do everything we can to handle all requests as soon as possible. If you have contacted us, we will certainly reply with a suitable solution! If you want to speak to us right away, just give us a phonecall: + 44 (0) 203 608 9813

We're sorry for the inconvenience and we hope this sheds some light on the matter!

Bewertet mit 1 von 5 Sternen

Awful company to deal with

Awful company to deal with. Written 3 times and now twice further on paypal. Had no response from any. I need to return items for a refund and its been weeks and been ignored.

Customer service is appalling.
I want my money back. On website it clearly states refunds in full if returned in 60 days. How? If they don't respond!!

23. Oktober 2020
Bewertung ohne vorherige Einladung
Paula's Choice UK-Logo

Antwort von Paula's Choice UK

We're sorry to hear that you are unsatisfied with our service! Currently, it takes us longer to reply to messages, due to the current workload. In the end, we will reply to all messages, even if the repons time is a lot longer. We will do everything we can to handle all requests as soon as possible.

You can always return products within 60 days after purchasing them. If you have sent us a message with the ordernumber, we will provide you with the return instructions. We understand that it's frustrating that you had to wait longer for our reply!

We're sorry for the inconvenience and we hope this sheds some light on the matter!

Bewertet mit 1 von 5 Sternen

I can’t comment on the products because…

I can’t comment on the products because I can’t seem to get them. I ordered on Tuesday with checkout and the conf email stating I would get my order in 2 days. A week on and it has not even shipped. I received a ‘shipping’ email but the tracking number just confirms that a label has been created and no order has actually been sent yet. I contacted them on IG, email and Facebook and was told someone would be in contact in a day. 4 days later and no reply on any platform. If you know their products are good then carry on using but I strongly recommend using a 3rd party to purchase and not direct from the site as their customer service for me has been non existent.

6. Oktober 2020
Bewertung ohne vorherige Einladung
Paula's Choice UK-Logo

Antwort von Paula's Choice UK

We're sorry to hear about the shipping issues you experienced and that you are not satisfied with the way we have handled them! It is currently very busy, which is why it takes us longer to reply to messages than is normally the case. In our system I see that you've received your parcel by now and that we have replied to your message. We are sorry for the inconvenience and hope that you will enjoy your products.

Bewertet mit 2 von 5 Sternen

CLINICAL Ceramide-Enriched Firming Eye Cream

I bought Clinical Ceramide-Enriched Firming Eye Cream around 12 weeks ago & have use used it religiously morning and evening since. I'm sorry to say, despite the potentially amazing ingredients, it hasn't made any difference to my 47 year old eye area at all. On the plus side, it hasn't made things worse either. It also pills quite a bit.

4. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very good customer service

I had a very good experience with this company. The products are great, and the service was amazing on my end.
When I ordered my products I was supposed to receive 3 free gifts (only little samples but still more than other companies give) I was sent 2 and didn't think anything about it.
They sent me an apologetic email that I didn't get it, and once they had the item again they shipped it to me separately.
I was very impressed by this dedication, a lot of brands would not go above and beyond this way, so I think it's a great company and will definitely order from them again.

8. Juli 2020
Bewertung ohne vorherige Einladung

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