Facturée deux fois, remboursement refusé / Charged Twice, Refund Refused
🇫🇷 Français
Je déconseille fortement cette entreprise.
J’ai été facturée deux fois pour le même service. Malgré les preuves que j’ai fournies démontrant cette double facturation, ma demande de remboursement a été refusée. Cette expérience a été très décevante et le traitement de mon dossier n’a pas été à la hauteur de mes attentes.
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🇬🇧 English
I strongly do not recommend this company.
I was charged twice for the same service. Despite providing clear evidence of the duplicate charge, my refund request was denied. This was a very disappointing experience, and the way my case was handled fell well below my expectations.
Antwort von PDFCap
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your honest and detailed explanation of the experience that left you disappointed.
PDFcap is a modern document management software that offers optional add-on services alongside its main subscription. In some cases, customers may accidentally leave these add-ons selected during checkout, resulting in an additional charge of up to €3 for the selected services.
We would be grateful if you could provide the email address associated with your account so we can review your specific case, clarify what happened, and resolve any misunderstandings as quickly as possible.
Thank you, and we look forward to assisting you.
