Pepperfry 

Overall experience was not good with about after sale service

**NEVER, EVER BUY ANYTHING FROM PEPPERFRY.**

I bought a wall-hanging table from Pepperfry, and they charged me **₹850 as “carpenter charges”** on the bill.

Naturally, as a customer, you would assume that a carpenter charge for a **wall-hanging product** means the carpenter will actually come and **mount/install the damn thing on the wall**.

WRONG.

The carpenter called the next day and casually told me that **they WILL NOT mount the product on the wall**. Apparently, the ₹850 charge was only for “assembly” — whatever that is supposed to mean in this case — and I’m expected to arrange the actual wall installation myself.

So I called customer care to ask a very simple question:

**WHAT EXACTLY AM I PAYING ₹850 FOR?**

Their response? **They hung up on me during the first call.**

On my second attempt, instead of actually explaining what “assembly” involves or why a separate carpenter fee was charged for a wall-mounted product that they won't mount, I was simply told:

**“It is a mandatory charge.”**

What an absolutely ridiculous customer experience.

If you're charging customers ₹850 for carpenter services, **be transparent about what those services actually include BEFORE taking their money.** Don't slap a vague “carpenter charges” line on the bill and then tell the customer afterward that the carpenter won't even perform the installation they reasonably expected.

This isn't about ₹850. **It's about misleading customers and then refusing to provide a proper explanation when questioned.**

Pepperfry — if your definition of customer service is **charging unexplained fees, refusing to clarify them, and hanging up on customers**, then congratulations. You've nailed it.

**Anyone planning to buy from Pepperfry: READ EVERY SINGLE CHARGE CAREFULLY AND ASK EXACTLY WHAT YOU'RE GETTING FOR IT. Don't assume anything.**

My experience has been absolutely pathetic, and based on this experience, **I will never buy from Pepperfry again.**

DELAY DEFECT TRAP !

Giving one star that too because it's needed to write a review.

Thoroughly disappointed by the staff service and management.

Not properly intimated about the type of product being purchased. Product order delayed. Product delivery delayed. Defected. Return policy heavily favoured the brand. Refund initiation and reception delayed.

Never getting myself into this headache and irresponsible atmosphere again.

The wrong product was delivered on June 26, 2026.
Since then, I have been following up with the Pepperfry Kirti Nagar Store (Mr. Nihar), Delhi (Purchase point), and their so-called customer care team (Ms. Asha Patil), who, instead of resolving the issue, keep providing future dates.
Today is September 07, 2026, and I am still waiting for the matter to be resolved.
To my surprise, as I am writing this review (07/09/2026; 20:00 PM), I just received an email stating that your issue has been resolved.

Hats off to Pepperfry!!!

Very bad customer service and faulty product received even after inquiring with the Executive member, they misguide and send faulty products, the ones which cannot be sold offline ..beware of this online pepperfry sold furniture.fake products. Very horrible and bad experience..

I wish there was a negative rating available for your products and customer services. We ordered 2 products. One they made us wait for 15 days and then they cancelled the product due to which we lost out on other website offers. The second product we ordered two similar lights and one turned out to be defective. Again when we tried to return both the lights they refused to except one as that was working. One light is of no use which anyone which common sense would understand but not peoperfry. There process of return and customer care is totally useless and complicated. Thanks to them we not only had to buy things at a higher price else where but also ended up delaying our home interiors waiting for their response. Never trust this brand

If I could give lower, I would. They sell unpolished wooden products and hence it attracts fungus and their customer service is pathetic. They say it falls outside customer warranty, what falls within customer warranty, no one knows. Do not go for them.

Completely unacceptable service. I placed an online order and paid for it, but the product has not arrived at all. Tracking information is completely useless and has not been updated. To make matters worse, customer support is totally unresponsive and provides no status updates or solutions.I wanted the Mandir for an auspicious occasion.Absolutely terrible experience, do not buy from Pepperfry online.

Complete disregard for customer's time. Multiple failed promises. Never buying again!

My order was not delivered, they said it was delivered, while no one has come to deliver the mattress. This is a serious issue. I mailed them multiple times but they are not willing to reply at cs email.
I gave all proof in mail as written below;
Now check all attachments carefully, what you claimed and what I am saying.
screenshot 1-2 at website it said delivered.
screenshot 3-4 there was no entry from your delivery peron at nobroker app at the gate to my flat.

chain of mails which i wrote about the issue in delivery, attaching all screenshots from the mail, you can also check from your end too.

Pepperfry warranty appears meaningless when you actually need it

I purchased a Pepperfry bed under Order ID 310199649, and the experience with their warranty service has been extremely disappointing.

The bed suffered a structural failure on 20 May 2026, when the main wooden support/connecting member cracked while we were sleeping, causing the middle of the bed to dip.

I raised a complaint on 22 May 2026. Pepperfry's own email under Service Interaction No. CH-040826-0055 clearly stated that a carpenter specialist would visit my address within 48 hours to inspect and resolve the problem.

That visit never happened.

Instead, Pepperfry later informed me that although the product had a 36-month warranty, the damage was supposedly caused by usage and therefore was not covered. This conclusion was reached without anyone from Pepperfry visiting my residence to inspect the damaged bed.

After I returned to Jammu, the bed started making unusual cracking sounds again. I contacted Pepperfry, and I have now been told that they cannot arrange a technician visit and will not repair or replace the damaged component.

This is extremely frustrating. What is the point of offering a 36-month warranty if a customer cannot even get a technician to inspect a serious structural defect?

My advice to prospective Pepperfry customers: please do not assume that the warranty period advertised on the product means that warranty support will actually be provided. My personal experience has been the opposite.

I cannot comment on Pepperfry's intentions, but from a customer's perspective, this feels like a misleading warranty promise. I would strongly caution anyone considering purchasing expensive furniture from Pepperfry to carefully investigate their after-sales service before placing an order.

Pepperfry: a warranty should mean more than an email promising a technician visit that never happens.

THEY WILL FRY YOU UP!!!!!!!
Been through a surgery and advised a bed rest, so I ordered a Latex mattress. They delivered a memory foam mattress which is very hard and heat repellant. I ordered in June and I am writing this review in August; as the issue remains unaddressed and every time I get call from customer care and they politely say yea we will address it and same via emails.

Please avoid Pepperfry at any cost in case you don't want to get FRIED.

They are close to fraud company.
They sell other companies furniture at 150% markup. Check Kosmo wardrobes for example.
Service is extremely poor. They dont take returns.
Took 1 month to install my wardrobe.

First, please fix your logistics and customer support. It was never this bad before. Other companies manage timely deliveries, while my fully paid orders have been pending for over a week with poor tracking, no proper communication, and no clear delivery timeline.

Customer support asks me to email, and the email response gives no timeline or resolution. You’re running Freedom Sale ads everywhere, but struggling to deliver already-paid orders.

As a regular customer, this has been a horrific and extremely frustrating experience—made worse by false updates and assurances. Please strengthen your basic delivery and support system before pushing more sales..

Extremely disappointing after-sales service.

I have been trying to get a defective sofa issue resolved since 12 June 2026. Despite countless emails, multiple follow-ups, a technician visit, repeated assurances that my case had been escalated, and even a personal visit to the Pepperfry Topsia Experience Centre, Kolkata and my issue still remains unresolved.

I called the store twice before visiting, and each time I was told the matter had been escalated. However, I never received any follow-up. This eventually forced me to visit the store in person, where the Store Manager again assured me that immediate action would be taken.

The product itself is currently broken and unusable, and it has been occupying space in my home for weeks while I continue to chase Pepperfry for a resolution.

The most frustrating aspect is the lack of accountability and communication. Customers are repeatedly given assurances, but there is little evidence of timely action. It should not take this much effort to get a legitimate service issue resolved.

I sincerely hope Pepperfry improves its after-sales support because, based on my experience, I cannot recommend purchasing expensive furniture if you expect dependable customer service when something goes wrong.

Warning: Avoid Pepperfry MCEHS, Bangalore Branch

Do not purchase furniture from Pepperfry’s MCEHS branch in Bangalore. Their sales practices are highly unprofessional and misleading.

Salesman Mohammed Asim Sheikh (86606772640) disappears after closing the sale. He does not answer calls and avoids customer follow-up.

Salesman D. Karthik provides false and misleading information, showing no ability to handle customers responsibly.

This branch operates with zero accountability and no respect for customers. Based on my experience, I strongly advise against buying from them.

I had a very disappointing experience with Pepperfry. The solid wood bed I purchased turned out to have termite issues, which is completely unacceptable for a new piece of furniture. I have tried contacting their customer support multiple times, but each time I’m told I’ll receive a callback—yet no one ever follows up. The lack of accountability and poor after-sales service has made this situation extremely frustrating. I expected better quality and support for the price paid. I would not recommend buying from them if this is how customer issues are handled. Order ID: 310572460

Ordered a stool online for 7650/- and it was not delivered but showing as delivered. When sent a mail they are saying I have to collect it from store but didn’t mention any details. Just closing the complaints from their side without any resolution. They say they will get back in few hours with more details . They don’t change the status to not delivered or nor they refund the amount.Forced to file a complaint with NCH . Very bad experience.

Worst terrible , horrific ,atrocious experience!!!!!
Sold termite infested furniture to us & refused replacement !!!!!
They robbing customers

The images on their website looks better than the product. This is a consistent gap that raises your expectations. Their delivery is never on time.