DO NOT USE THIS COMPANY! Absolutely terrible service and LIES
DO NOT USE THIS COMPANY!! They’re absolutely rubbish and I wish we had read the real reviews before believing the fake ones on their website. I’d recommend people stay well away from this company if they want their value for money and want to be treated with any kind of respect and common courtesy.
We had pests and called this company and paid the £240 when asked to before every treatment that was completed. They guaranteed after the third treatment the pests would be gone and if they came back the next ones would be free. We noticed they hadn’t gone after the second and tried some home remedies we saw online to get rid of them ourselves. The technician who came out for the third treatment told us MIDWAY through the treatment that the home remedy would disrupt the treatment process but he still carried on and charged us the full amount anyways… He knew if he had told us before he started we wouldn’t have gone through with the treatment.
We didn’t see any signs of the pests and so thought they were gone, but after a few weeks they had come back. We accepted we shouldn’t have put the sand down and paid for the next treatment fully as well (fourth treatment that was supposed to be ‘guaranteed’ free). So at this point we’ve paid £960 and I should’ve realised at this point that this company is an absolute scam.
About 10 days later when the technician comes out again for another treatment we thought would finally be free as ‘guaranteed’ he says we need to pay only AFTER he’s come out. Not in the text before or in any kind of invoice sent. AFTER he’s come into our home because he knows if we don’t go through with it we’d still have to pay the ‘call out fee’ of £120. This is apparently because we waited too long to call for the guarantee free treatment. If we saw no signs of pests for a few weeks why would we call them…And even if it had been a few weeks why not give that treatment for free since it was ‘guaranteed’. The customer service was abysmal - the communication of fees and expectations is at an all time low.
I saw on another users review they replied she’s lying because ‘they only do restaurants and landlord work’ which is absolutely a lie. They do come out to homes and they’ll run you dry of your money while they’re there.

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