Peugeot Bewertungen 

Have a 2 year old e2008. Developed the ***known*** fault related to the 12v battery (I think). Fobs won't allow entry to the car. Got to sit in the car for half an hour with the alarm going off before the car will start after entering with the key. Trouble then powering off. I've kept the car in start mode for an hour and one of the fobs worked for about 5 minutes.

Dealer Arnold Clarke have a 3 month wait for warranty work **initial** diagnostic and will not provide a courtesy car. Similar story for near by dealers. Phoned Peugeot and still waiting for a call back.

Under UK rules, you have protection from Consumer Rights Act 2015 but I need a car now not the timescales progressing a complaint!

[Edit. Just spoke to Peugeot who have started they do not have to provide a courtesy car. The dealer might after the first diagnostics. They did provide details of another dealer with a shorter wait time (still weeks) but they have poor reviews and I've been advised from someone to avoid at all cost. There is no manager to escalated this too. They won't put in writing that I'm not entitled to a courtesy car. Like many of you I NEED A CAR]. #Peugeot #peugeot208 #peugeotev

Timing belt failed on a 1.2, 3008 at 63500 miles despite proper servicing. Neither N I Peugeot dealers or Peugeot Customer Service want to know about it.

★☆☆☆☆

Absolutely disgraceful customer service from Peugeot.

My vehicle was taken in for diagnosis, and I was left without a car for 14days. Throughout this period, I repeatedly explained that I have a child and an elderly relative who rely on me for transport. Despite knowing the hardship this was causing, Peugeot showed little interest in helping or finding a solution.

What has angered me most is that I was explicitly told that I would be entitled to a courtesy car once the vehicle had been diagnosed. I accepted that explanation and waited for the diagnosis to be completed, only for Peugeot to completely reverse their position and tell me I would not be getting a vehicle after all. Being told one thing and then having it withdrawn later is misleading and completely unacceptable.

The entire experience has been characterised by poor communication, broken promises, and a complete lack of customer care. Instead of feeling supported by a major manufacturer, I was left feeling abandoned. For over two weeks, I was forced to deal with the consequences of having no transport while trying to care for both a child and an elderly family member.

When a company sells you a vehicle, they are quick to talk about quality, reliability, and customer service. The true test is how they treat customers when something goes wrong. Based on my experience, Peugeot failed that test spectacularly. when the vehicle was seen, it was dealt with by my local dealer as quickly as they could .

I have lost all confidence in the brand. I would not recommend Peugeot to anyone based on the way I have been treated. If you value honesty, communication, and customer support, look elsewhere.

I was thinking about paying for my extra information on "my Peugeot app"then yesterday I did a trip to Stone Staffordshire.
My Peugeot tracked my trip down to Stone but none of my trip back home.
I refused to pay the extra because it didn't seem to work correctly.
Now I find it STILL ISN'T.
Get it together my Peugeot.

Posted under Perrys
But now here as the issue is a peugeot car so they own responsibility here as well. After a good experience with the purchase.. first sign of trouble and they failed me
New 3 month old Motability car, got a puncture whilst away from home, Got repair kit out.

Issue 12v socket not working,
Luckily I had a friend with me so we used his car got the repair, went to kwik fit they replaced tyre..
Rung perrys here is where i got frustrated snd hung up.
The issue is 99% likely to be a fuse. Its my only form of transport.
Perrys wont collect the car apparently my 2.3 miles from the garage is out of range for collection!!!!
They want me to drop off my car and leave it with them for 2-4 hours for a diagnostic. I have no one to drive me. So this would leave stranded. For several hours for something that should only take 5-10 mins to fix.
So I said why cant I come in someone do a check say this is just a fise. Problem solve no answer is it needs to be with them 2-4 hours and to repeat JUST 2.3 MILES (AKA Less than 5 mins drive) is too far for them to collect!

Update 2nd May

Perrys rung me. It gets worse the date I was offered was 6th june 5 weeks away!!! this is for a REPAIR under warranty to an electrical system in an electric Car driven by a disabled person. So yes regardless of how likely it is to be “just a fuse” (in a socket that effectively part of the puncture repair kit so if i get another puncture it will be RAC :( )

But suppose it is a symptom of a more serious electrical problem? and at some point in the next 5 weeks it shorts and catches fire, and to-reiterate I am disabled so getting in/out of a car quickly IS a problem for me.

Or well I guess if something does go wrong the court case will be very large..

Update
I was rang to book my car in earlier hurrah -i thought so duly took it in on Friday May 22nd. then rang me at 3;00 to come and collect the car as there system was down and they couldn’t do the anslysis, comical yep but wait it gets worse.. they promised to ring me back on tuesday. Monday being a bank holiday and let me know when they can fix (my likely FUSE issue) -I wasn’t rang in fact i its now Saturday May 30th and I i still waiting for a phone call. and worse they didnt replace used tyre repair kit either !

Excellent dealership support, but Peugeot UK customer service is extremely poor – important advice for Motability customers

I wanted to share my experience as a Motability customer affected by a known fault with my vehicle.

Firstly, I want to recognise my local dealership, Howard’s of Yeovil, who were excellent throughout. In particular, Sales Manager Tom and Showroom Manager Lloyd went above and beyond. They kept me informed, were honest about the situation, and did everything they could to support me. It was clear they were dealing with a wider issue outside of their control, and their professionalism really stood out.

Unfortunately, my experience with Peugeot UK was the complete opposite.

My vehicle developed a known fault relating to the door locking system and ECU communication, which appears to be affecting multiple vehicles. Despite sending several emails to Peugeot UK, I received no response at all — no acknowledgement, no update, nothing.

For a manufacturer to ignore customers experiencing known faults is extremely disappointing and unacceptable.

What I want to highlight, particularly for other Motability customers, is this:

Do not assume the first solution offered to you is your only option.

In my case, I was initially told that ending my agreement early would involve charges and potential penalties. However, after challenging this and raising a formal complaint, the outcome changed significantly. I was:

* released from my agreement early
* not charged any termination fee
* and received a pro-rata refund of my advance payment

This was the correct and fair outcome, as the issue was due to a mechanical fault and not something I had caused.

I am aware that other customers in the same situation have not been given the same information and are paying fees unnecessarily, simply because they were not told they could challenge it.

My advice to anyone in a similar situation:

* work closely with your dealership — they are often your best point of support
* raise a formal complaint with Motability if you are affected by a known fault
* ask for your case to be escalated to a manager or senior complaints handler
* do not accept termination fees or penalties without questioning them
* ask about your right to a pro-rata refund of your advance payment

There is a clear disconnect between the excellent service provided by dealerships like Howard’s of Yeovil and the lack of communication and accountability from Peugeot UK.

Customers deserve transparency, consistency, and proper support — especially when dealing with known faults that are outside of their control.

I worked as a manger for a Peugeot retailer for 6 1/2 years. As part of the rewards, Stellantis Academy offer incentives annually depending on how many cars are sold and how happy the customers are. I had a full email and printout confirming my annual reward. The amount is a considerable figure but as I left Peugeot to work for another brand in 2026 they are now withholding payment stating that I have to still be a current employee at the time of payment. The payment for 2025 was paid on 24th April 2026, as they delayed paying it to my previous employer. Absolutely disgusting to treat time served staff in this manner.

All the staff are friendly and at their best will to help, always been pleasant to visit the service and sales team , been a peogeot driver for 8 years with my 3rd car chosen .

Biggest bag of shite Peugeot/Stellantis as ever created my E 3008 SG74 NLE as spent 6 months in the garage trying to fix a car computer that cannot talk to the car. 4 recalls so far they have had to make a new part to fix mine and 600 other peoples cars ongoing problems that are not been made public until now, and everyone wonders why china is taking over the car market. I know how to fix the Stellantis group but no-one will listen to me Mr nobody

I purchased an 11 month old Peugeot 2008 from a dealer in Rugby.
After a couple of weeks it developed a fault that caused the engine to go into crawl mode and I had to be rescued by the RAC.
After leaving the vehicle with the dealer for a number of days they were eventually able to reproduce the fault and order the parts. 4 weeks later the parts finally arrived and a couple of weeks on I am still unable to a date as to when the vehicle will be repaired.
So the vehicle worked for less that 3 weeks.
Took a week to eventually diagnose the fault.
Took a month to get the replacement parts.
Still waiting for the second week for the vehicle to be repaired.
I have at least been provided with a rental vehicle (A reliable Volvo) but this if anything seems to put me low down on the priority list to get my car repaired.
The dealership is not providing me with any proactive updates - I have to chase all updates.
I have been a Stellantis (Citroen / Peugeot) advocate for years. Unfortunately the number of mainstream dealers is on a decline and this time I decided to use a dealership I had never used before because of its location. I will not be using them again due to the awful customer service and inability to rectify faults with their unreliable products.

My vehicle (Peugeot E-5008, has been off the road for over three months following a safety-related incident involving a sudden loss of steering control. Since that time, Peugeot has failed to repair the vehicle due to “unavailable parts,” with no confirmed timeline for resolution.

The required components (including the steering rack) are safety-critical. Despite this, I have been informed that parts are being prioritised elsewhere, leaving my vehicle unusable indefinitely.

Key concerns:

Continued financial loss: I am paying monthly lease costs for a vehicle that cannot be used
No defined repair timeline despite prolonged delay
Inadequate communication and lack of accountability
Potential safety defect, given known steering/suspension concerns in similar models

Peugeot’s handling of this matter raises serious questions regarding:

Compliance with consumer protection obligations
Duty of care in addressing potential safety-related defects
Fair treatment of customers facing extended loss of use

If this matter is not resolved urgently, I will be proceeding with formal escalation, including:

Complaint to the DVSA regarding potential safety defects
Legal action to recover financial losses and associated damages
Further escalation through regulatory and consumer protection channels

I would strongly caution prospective customers to consider the risks, particularly around after-sales support and parts availability for safety-critical repairs.

This situation remains unresolved as of today.

Terrible customer service.
After an issue with the timing belt that took 6 months to fix, my vehicle ended up with more issues from STELANTIS than it started with. Finally all issues were fixed.
Peugeot customer service are, frankly, incompetent. I have spoken to them 12 times in the last month and not a single promise of a call back, a manager call, an email confirming my case notes etc has ever been followed through. Every time they say my case officer will call he doesn't. He ignored 4 emails and still hasn't replied a month later. I started a new case to complain about the customer service and, guess what... they haven't contacted me again. An utter utter disgrace. I have gone to the Motor Ombudsman as a last resort.

Horrific you’ve had my car for 6 weeks and still not communicating with me. Timing belt fault on recall but want to drag it out with whose responsibility it is to fix it. Disgusting customer service

There are really no words to describe how abysmal Peugeot Customer Service is. I owned a brand new 208 for 10 weeks before it "died" in the middle of a motorway on 4th December. I rejected the Vehicle ON 5th December, through their Vehicle Rejection "Scheme". Having a received a couple of calls leading up to Christmas. I was told when I called on 22nd December it was being "escalated". I have heard NOTHING since!!!! I have had to resolve at my own expense with the local dealership. It is the WORST/NON EXISTENT Customer Services I have ever received bar NONE. I have called today to be told my case was closed with have heard nothing from anyone! APPALLING!!!

Low rate poor service,aftersales non existant.
32k on the clock, 1 year and 14 days old, and just serviced by peugeot dealer, and smoke coming from the engine.
Stellantis liverpool.dealer cant take a look till june, seriously poor company and poor warrenty from peugeot, steer clear of these vans if you need reliability from a main dealer chester also no help

We have been leasing cars from perguoet over 15 years and with the help of Ozan he has been amazing , always giving us good advices, great customer service and mainly a high quality use we have never been let down . I highly recommend them great show room in Chingford .

Horrendous customer service from Customer Care. I have never experienced such poor communication and a lack of care and support for a customer.
I purchased a E308 in September 2024 it has broke down three times now, showing the same fault of electrical system and gearbox failure. It has been off the road now for over 7 weeks since January, and remains at a dealership and not once have I been offered any support and am constantly told to wait 5 working days for a reply, not once have they met this target. I have made multiple calls a day and sent emails, with case owner never available.
I have been told this week that a part has been ordered and it is a warranty covered issue, this then entitling me to a courtesy vehicle - but I still have not been supplied with one, despite multiple calls chasing this.
I have made a complaint and will take this to the ombudsman as just to continue working, I have had to hire a car at my own expense of currently £1750+ and increasing daily. When I have explained this to Customer Care, they have offered no help, guidance or support.

I purchased a 2024 Peugeot 3008 in September 2024 and the vehicle is still under the manufacturer’s warranty (valid until July 2027). During my ownership the car has experienced multiple electrical issues including intermittent screen failures, warning messages appearing and disappearing, and the vehicle cutting out on one occasion. More recently it began showing repeated “low power mode” warnings.

Several weeks ago the vehicle became completely immobilised on my driveway. The alarm triggered unexpectedly early in the morning and the car could not be unlocked or started. Following advice from Peugeot Customer Care, I contacted the RAC privately and paid £272 for a replacement battery. However, the battery drained again within 48 hours.

The RAC diagnostics recorded a DC/DC converter fault and CAN communication faults and advised that the vehicle would need to be inspected by a Peugeot dealer.

Since then the car has been completely dead on my driveway and unusable.

Over the past few weeks I have:

- Called Peugeot Customer Care multiple times
- Sent several follow-up emails
- Contacted the supplying dealer
- Submitted complaints through Stellantis
- Raised a case with The Motor Ombudsman

Despite all of this, Peugeot have still not arranged recovery of the vehicle or provided any meaningful assistance.

My partner is pregnant and we have been left without transport for weeks. During this time we have also had a family hospital emergency and have had to rely on taxis and public transport while continuing to make finance payments (£523 pm) for a car we cannot use.

The most frustrating part is the complete lack of communication. Every time I call customer care I am told someone will call me back, but no one ever does.

I understand that cars can develop faults, but what I cannot accept is the lack of support and accountability when a vehicle becomes completely unusable.

At this point I am simply trying to get the car recovered to a Peugeot dealer so the fault can be properly diagnosed under warranty, which should not be this difficult.

Very disappointing experience. I can honestly say I will never purchase or deal with Peugoet ever again.

Snow’s Peugeot Basingstoke has a wonderful team who are very helpful and friendly, Emma Edmunds went above and beyond to meet my every need on my wet belt replacement on my Peugeot 2008 gt, they even managed to squeeze an mot in at the last minute which saved me a lot of hassle due to work and to top it off they even valeted my car for me which I can’t thank them enough.
I would be more than happy to return with my car if I have any future issues.

I wanted to leave a review following my experience with Peugeot in Worthing.

Very shortly after collecting my car I experienced an issue and, understandably, was quite concerned, particularly as I needed the car urgently for a family journey. I called the customer service team first thing in the morning and the people I spoke to were incredibly helpful and supportive while I tried to work out what was happening.

When I arrived at the garage I met Phil, the manager, who immediately took the situation seriously. He was thoughtful, attentive and clearly understood the urgency of the situation. He listened carefully and worked with me to find a solution rather than dismissing the issue.

Maisey from the sales team also came straight over and was absolutely lovely. She immediately sympathised with my concerns and was very reassuring throughout. Phil and Maisey both talked through the possible solutions with me and helped resolve the issue quickly.

What really stood out was how personable and professional they both were. Sadly, many garages can become quite obstructive or unhelpful once a car has been sold, but this was the complete opposite. They were approachable, proactive and genuinely wanted to help.

The problem was resolved and I left feeling very well looked after.

I hope this review is seen by Phil and Maisey, as their care and professionalism really made a difference to my experience.