Peugeot Bewertungen 

Customer service must be a alien concept here. Had a electrical malfunction on a car around two years old and waited 3 months for a resolution. Had no help at all from the team, couldn't even tell me which part I was waiting for, if I was waiting weeks or months. When I tried to escalate with anyone senior I had no response. Called them, absolutely no interest or call back. They will just ignore your communication until you get bored. What on earth they are paid for is beyond me. Expect nothing in the way of usual customer support services here. Abysmal.

Bought a 3008, had a timing chain recall, chain snapped on way to recall appointment, Peugeot found one service was 3 months late when between owners. In that time it had travelled less than 3000miles. The warranty says 150000 miles or 10years it's been 5 and less than 60000. The way I was spoken to and the stress they cause. Don't buy Peugeot..

The reason Peugeot have a 1.5 star rating on trust pilot is fully valid.
An elderly neighbour of mine was concerned when his eight month old Peugeot started flashing invalid warnings onto the screen. He even had an email telling him to go and contact the main dealer.
Firstly, he rang Arnold Clark the Peugeot dealer in Newcastle who said that they would phone him back on a couple of occasions and never bothered. He then arranged for the car to go to another dealer in Ashington Northumberland, and they told him that they would require a sum of money for diagnostics, but it would be returned to him if they found the fault, obviously the faults in the software and if it is intermittent, it will not show up.
He was becoming very concerned as elderly people do, so I rang Peugeot UK on his behalf, saying that I thought it was unreasonable to expect somebody to pay anything for diagnostics considering that the car was under a year old.
The lady I spoke to said that she would get somebody to return my call, but it might take 3 to 5 days.
Two weeks later…… nothing.
This rating is directed towards the customer service side of the business which appears to be almost non-existent, and this filters down through its authorised dealers.

Absolutely diabolical. Never buy a Peugeot van or anything from Stellantis. The engine needed replacing under warranty within 18 months. The new engine lasted 3 months. Peugeot refused to answer any emails or phone calls etc for months before they finally responded to say they had washed their hands of it due to overall van mileage and they don't warranty any parts they replace.

Mine car was in a recall for drive cam chain booked it on on 20th aug peugeot did a sound check said it was fine 3rd Oct it snapped its back with peugeot evan helshaw doncaster ring peugeot opened a case no one is replaying after 8 phone calls and 6 emails and its been 2 weeks now disgusting that peugeot customer care dont give a dam iv opened a case with motor ombudsman am willing to take this all the way am lefted with out a car I cant have a courtesy car less I pay 20 quid per day and pay 2 weeks up in front surely this park sould be covered ur the recall as its classed as a faulty part shame on peugeot any one esle haven same problem

Had a recall notice July this year booked in for appointment earliest date September fourth camshaft chain snapped August eighth had already contacted Peugeot regarding it no joy so called case handler never available never returns call doubt there is such a thing getting ready to car out of dealership to sort things myself heads up people never deal with Peugeot especially ther customer don’t care service this review is already live seen another review 5 stars works with meta work it out folks

Not surprised to read the other reviews.
I booked in a service to fix two aspects on the car. One required a part to be ordered in. We were not kept updated at all and I rang in but the Hatfield Stellantis branch didn’t ring me back.

Had to physically go in to he garage to sort the booking out and it turned out they had the part for a few days and didn’t ring us.
I can see why there are so many Peugeots on the lot and why no one is buying them as the service is so bad. I wouldn’t buy one again due to the poor service.. It’s embarrassing!! Avoid avoid avoid

I just recently bought a Peugeot GT electric 2008... Year 2025 which was bought on the 15th of September... I only bought this because my last Peugeot 2008 was a good car... I'm afraid buying this 2008 was a big . mistake...I know this might be trivial to some people but it's not too me...this car wasn't cheap yet you get no handbook with this car and you don't get any puncture kit ...so you can download the handbook which I think is ridiculous...or buy a handbook alongside a puncture repair kit... consisting jack wheelbrace sealant and compressor etc...no one explained this when buying the car and if I had known I wouldn't have bought a Peugeot...I personally think this is penny pinching by Peugeot...for all this would have cost to supply a handbook and a puncture kit... I just find it ridiculous not getting these items with a car and for that reason I wouldn't have bought a Peugeot...and never will again.
If I could have given no stars I would because that's what Peugeot deserve.
What a way too look after your customers shocking.

As with David Collings my 20 plate Peugeot 303 cut out on a busy M6 with oil pressure warning and limp mode - had to ring 999 and Highways Agency had to set up rolling road block to rescue me. I have tried to contact Peugeot UK all week as I think it is wet belt related - an issue which I am seeing more and more on various motoring websites. I have been told that unless I can produce evidence of oil used by Peugeot main dealer and Halfords over the last few years I would not be entitled to a special rate which although I have a FSH does not show type of oil specifically. Despite many contacts this week no one has got back to me to come to an agreed resolution

ABSOLUTELY DIRE experience with Peugeot. If I could score them a minus star I would! My 3008 has a factory recall on it due to the Cam Belt and I was never notified by Peugeot. The car broke down, caused by the Cam Belt, causing other engine issues. This was diagnosed by our local garage 5 weeks ago. We subsequently found out about the recall. It will cost me more than £4k to fix! I have since been left without a car which has made life extremely difficult. We reached out to Peugeot to assist and Peugeot have been beyond awful!! Despicable customer service! They don’t want to know, they don’t care and do not want to help, despite it being them who have used poor quality parts in 3008 cars. BEWARE, if you have these cars as this could end up being you! I will never buy a Peugeot again in my life and recommend you don’t either!

Peugeot Boxer broke down on 5th April. 20 month old model needs new engine I am told but Peugeot won,t cover it as we allegedly serviced with wrong oil, which we didn't, Peugeot used the same oil when servicing van at first service. Waiting for Peugeot to get back to me, meanwhile have spent over £10k on hire vehicles as they wouldn't lend me a van. 9 calls in last 4 weeks to Peugeot, and haven't as yet got speaking to case worker and no one returns calls

We bought a brand new Peugot 208 Hybrid and it went into limp mode stop immediately. Pushed the cockpit Peugot Assist and they would not come out after a Q and A session the call handler deemed it as a software fault which they won't do🤣 Eventually they did come out after the third call as a gesture of goodwill!?? Since then, this brand new car now with 11k as had no less than 3 recalls!!! Now the dash has just gone off again 'stop engine' . Very poor!! Swansway Chester are the saving grace as they have completed all the warranty and recall work effeciently but the car just doesn't feel stable and reliable.

We had a recall letter on our Peugeot 3008, camshaft drive chain needed to be checked. I looked at the approved places we could take it to and Arnold Clark at Stoke (where we purchased it) was on the list. It went in there working perfectly and came out running sluggish and with warning lights that said it needed repairs. I contacted Arnold Clark who said it was nothing to do with them. So I contacted Peugeot. They said they would look into it which would take 3-5 days. 2 weeks later and I've got no where with it. When I phone the case handler is waiting for Arnold Clark to get back to him and there is no manager to talk to, in meetings. They've also said 3 times that someone will phone me back. Still waiting. They cant even tell me if its safe to drive. Was thinking of trading it in next year. Wont be from Arnold Clark and it wont be a Peugeot.

Horrendous. Disinterested, disengaged. Never experienced anything like it. Don’t return calls or find solutions. Never getting a Peugeot again.

I had amazing experience with Daniella in Chiswick branch. I’m disabled and she attended to my needs with respect and compassion. Not rushed and she made sure I was in control of my decision. Usually once you get car you don’t hear no more. She has called to make sure all is ok and offers assistant when I ever I need it. I was made comfortable and her precise
Knowledge helped me understand. Best experience I’ve had

Terrible service, I have purchased a new 5008 last year, so far 2 recalls and an electrical fault which after 4 weeks with the car the dealer has not been able to diagnose or rectify. The answer from the dealer is we can't find the fault so come and collect the car. When I refused they have informed me they have cancelled the insurance on the courtesy car. Peugeot customer care have not replied to my emails or dealt with the conversation I had with them.

My Peugeot is year old and I had a letter for recall got it booked in to a Peugeot garage . I think it's disgusting where I've medical condition the recall centre or Peugeot customer services can't get my car to a dealership for repair . As the car is possible to drive. It's not my fault . That's Peugeot for you

When I brought two of my Peugeot vehicles I was under the impression that my extended warranty recovery and breakdown was with Peugeot ! A brand I had faith in ! Only to find out when I had suffered a break down I was suddenly in the hands of another organisation the RAC an organisation I have had several bad experiences with including once never turning up at all !! Today as soon as I heard RAC involved field with me with dread !! Despite the RAC stating there policy on a motorway situation is to attend around 45 minutes my team are still left on the side of the road with no toilet facilities !! Disgusted with Peugeot a brand I trusted outsourcing to a the RAC who I have now had repeated back experience with !! And there customer service and. Complaints are just as useless !!

5008 automatic 20 reg
Engine cut out on busy road while overtaking
Fault found to be WET BELT.
lucky to avoid serious accident
Peugeot know about the common wet belt problem but nothing said to at time of purchase
Car has only done 46 thousand miles but out of warranty. Spoke to customer sec who has poor English

December 2024 I was driving my 2008 2019 plate, started losing power and pulled in at local garage. After checking it they said that there was a problem with wet belt and it had blocked various filters etc. I asked them to go ahead and sort out. Nearly 2 thousand pounds later I contacted Peugeot customer services and was told as they were aware of this problem they had put an 8 year warranty on it. Because I had not taken it to a Peugeot dealership they wouldn't cover the cost. I tried to explain that as I wasn't aware of this and let the other garage repair it. I tried to explain how dangerous this could have been if I had been on a motorway, losing power so quickly I could have caused a major accident. They really didnt care. I found out via another website that numerous cars with this problem had been recalled and owners written to. When I contacted Peugeot again they said my car didn't fit the criteria although they had already said it came under warranty. My car had aprox 54 thousand miles on it at the time. It is now 6 years old, so far the rubber cover on boot switch perished couple years ago, the rubber seal around driver door has been coming off for couple of years. The stop start system it was sold with has never worked. When I asked about it at first service I was shown a list of things that took power from engine so wasn't enough to let stop start system work.
This is my 3rd 2008 and will certainly be my last. They are definitely the worst company I have ever dealt with. Loyalty counts for nothing.