Phoenixautomotiveinc Bewertungen 

I purchased one of there in dash large screen radios with android and apple car play, It's a very good looking unit. It was pretty easy to install and the customer service side was very good. Unfortunately after having the radio installed it only lasted 12 hours, so I was well withing my 30 days to return it. To make a long story short I had to jump through a lot of hoops in order to get a return label sent to me for the return. After 40 emails and phone calls I had to get my credit card company involved for a back charge. Then I finally received a return label after a week of the back and forth and very little response from their end. Now the nightmare is finally over. Buyer beware of doing any business with Phoenix Automotive.

Tech did a great job explaining the issue and was quick to resolve.

I recently purchased a 13-inch Android 12 Navigation Radio unit for my car, and I'm happy with it! Although the unit did not come with a manual, I found their after-sales service to be exceptionally helpful. They addressed my issue promptly. So far, the unit has met my expectations, and I'm hoping it lasts a long time!

Anne was very kind and most helpful. She was able to walk me through a minor setting issue.

Get my z link working in my XTS working quickly but no problem very professional and good at what they do thank you

This product was even cooler than I thought it would be. Customer support was great, I myself overlooked a couple plugs and scheduled video calls with them where they had no issues walking me through.

I bought a unit for my 2020 ram 3500 and it is the biggest piece of garbage. The first three months I spent troubleshooting software issues with customer service (which is horrible) and after my one year warranty expired the unit completely failed and doesn't work. I threw $700 in the trash. Stay away from this company.

POOR POOR POOR POOR!!!!!!

I couldn’t be more disappointed with the LACK of HONESTY of this company. Purchase a screen for $646.00 paid a professional technician $230.00 to install the unit. The unit was defective. The unit had to be uninstalled and sent back for a replacement. Received the new unit, paid another $100 for the technician to install the unit. The new unit worked for few months then it stop working it went BAD. I called and spoke with a rep and the same rep said it was a software defect, not to worry... Send the unit back we will refund the entire amount $646.00” Paid another $100 for the technician to uninstall the DAM THING so I can send it back… “One week goes by I called asking about my refund the rep said you will se a full refund in another few days. Another 2 weeks go by, guess what. I received less than 1/2 of what I paid for it. They state the charge back is for restocking fee. “ARE YOU KIDDING ME!!!! DISCUSSING TO SAY THE LIST!!!! pure dishonesty on your end! Why should I pay for restock fee when the item was defective to bogging with!!! I shouldn’t have to pay for restock fee whatsoever. You sold me a defective product. I have filed a complaint against your company with the consumers report. I hope to God they get in touch with you and stop you from robbing other customers like me in the future. What you are doing is illegal. I will make sure to leave your company a bad review on every single platform and site possible warning others BAD you’re as a company . You guys are a disgrace.

Took them 2 months too ship my 800$ radio…
When it got here spent 2 days with their tech support and the radio still isn’t working

tech support sent me an oem gps antenna adapter to use my oem gps antenna. It didnt fit and his reply was to make it fit and you shouldve ordered a different set up. 3 techs later and issues aren't resolved. Feels like they are the pyramid or boss audio replacement company.

Great customer service very reliable! Result my SIM CARD ISUE very fast.

Jes was great to work with. He had a lot of patience with me, I am 61 so getting a little slower than I used to be on these technical things. He's very knowledgeable and I couldn't have done it without him. Thank you for a great experience.

Your technician Ellah was very patient and helpful to get us through the installation

I want to commend Anne for her exceptional customer service in helping me resolve my AC issue. Her professionalism, knowledge, and dedication were outstanding. Thanks to her, my problem was quickly solved. Anne is a valuable asset to your team, and I highly recommend her assistance to others. Thank you, Anne, for the excellent service!

The product that I received was in excellent condition. It looks and works great in my vehicle. All of the plastic trim seems sturdy. If I had to knock it, it didn't have any instructions and the radio model was new, so there were no installation videos that I could find. But, they made up for this by having great technical assistance. They have a scheduling system where you can create an appointment. The person who contacted me(same day) was very knowledgeable and articulate. He resolved the three issues that I had within 10 minutes. I appreciated that.

Amazing customer service. I had an issue with my install where some features didn't work. It was super easy to schedule a time for technical support to call me to help. They did a video call using my phone. I showed them the back of my device. Turns out I didn't plug one of the wires in. Jin walked me through it and it fixed all my issues. Took only 10 minutes to fix with 5 of those minutes being me unbolting the touchscreen.

I had a AC issue involving my Telsa radio unit for my 2010 Cadillac Escalade ESV. I contacted the Phoenix automotive customer service. They were very courteous and knowledgeable and handling the issue. Thank You for the excellent service.

Hi, it is a very bad experience, I do not recommend it. If they do it, they will waste your time and money and will never solve your big problem. The technicians will not solve anything at any time. They only want to take your money and your time and if you do not want to lose your money, no. you buy them ?

She was awesome. Help me when I thought it was over. Thank you. Love you lots.

The service was wonderful. Took care of my problem and I had a very good experience.