Elephant pillow arrived within specified time, vacuum packed. It's lovely once plumped up, but there were several threads hanging/poking out from the seams. I checked they weren't going to unravel t... Mehr ansehen
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Das sagen Bewerter
Love what I ordered but disappointed in the delivery time Took longer to come than expected and couldn’t return as postage would have been just under what I paid for the goods… £35 back to China
Most definitely be will be ordering again just love these cuddley elephants ,really can't find a fault with this pillow.com and thank you so much for excellent postage xx
Elephant arrived in good time but it was vacuum packed in such a small package that the stuffing will take ages to re-distribute! Also, there is no 'PillowNap' label on the item, which the older item... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
IMPORTANT: We DON'T buy positive reviews like some of the other companies. Some of the negative reviews were written by our competitors, so the overall rating is not accurate. Thank you for understanding. PillowNap is a trusted company specializing in baby gear and toys. They offer a wide range of safe and high-quality products that prioritize comfort and fun for your little ones. With a commitment to customer satisfaction and community involvement, PillowNap is a top choice for parents seeking quality gear and toys for their children.
Kontaktinformationen
150 Bruntsfield Pl, EH10 4ER, Edinburgh, Vereinigtes Königreich
- support@pillownap.com
- pillownap.com
3,7
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277 Bewertungen
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Das haben sich andere Leute angesehen
Good service
1. Mai 2026
Haven’t had my order yet as been…
Haven’t had my order yet as been waiting a while now can say 2 weeks , if anyone can get me the number as there contact page doesn’t work or doesn’t let me send my enquiry
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PillowNap
Hello,
We’re sorry to see the 1 star review as your order is still in transit and remains within the estimated delivery timeframe.
We also want to mention that all of our customer support channels are open and working correctly, so it’s frustrating to receive feedback suggesting otherwise.
We’re always happy to help and respond to customer enquiries as quickly as possible.
Love what I ordered but disappointed in…
Love what I ordered but disappointed in the delivery time
Took longer to come than expected and couldn’t return as postage would have been just under what I paid for the goods… £35 back to China
13. April 2026
I bought this for my soon to be grand…
I bought this for my soon to be grand daughter - I have bought one before for someone else and thy found it very useful
8. April 2026
Quality cuddly elephant
The tummy time elephant arrived in plenty of time. It is so luxurious and plush. The baby adores it . . . and so unfortunately does the spaniel!!
5. April 2024
DO NOT BUY!
Received my elephant and it’s very poor quality and stuff missing from legs. I’ve contacted them and advised me to tumble dry to allow moment and put in warm place. I’ve done this and it’s still not okay. I’ve also sent pictures to show them and it’s clear to see that it’s not okay and now they refuse to help further. DO NOT BUY ANY OF THESE! Company not will to resolve my issue!
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von PillowNap
Hello,
We’ve reviewed your feedback and would like to clarify.
Our stuffed animals are designed to be soft and cuddly, meaning the stuffing is intentionally not solid or rigid. This is normal for plush toys, as the filling can naturally shift during shipping or handling.
Based on the pictures you shared, the product appears consistent with its intended design. While we suggested steps like tumble drying to help fluff and redistribute the stuffing, the toy cannot have completely solid or even stuffing due to its nature as a plush item.
We also offered the option of returning the product if you were unsatisfied, but it seems this was not taken up.
Thank you for your understanding.
Not great £35 for a teddy that took…
Not great £35 for a teddy that took ages to get here and has freaky looking eyes, not well made and some stiching is coming away.
7. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von PillowNap
Hello,
We’re sorry to hear that the product didn’t meet your expectations.
Most of our customers are very happy with their purchases, so receiving feedback like this is rare. We’d love to make things right for you—please contact us directly, so we can find a solution.
Kind regards,
PillowNap team
I'm sorry
I'm sorry, I haven't received the order yet!
14. September 2024
Bewertung ohne vorherige Einladung
Antwort von PillowNap
We’re unable to recognize this review as coming from one of our customers, nor were any details provided for us to investigate further. This leads us to believe it could be a competitor's attempt.
I was disappointed with this item
I was disappointed with this item, the stitching was coming undone and the stuffing was lumpy. I asked to return it for a refund. I was told it was normal for the stitching to come undone and I should put it in the tumble dryer to fluff up the stuffing! When I insisted on a refund I was given an address in China to return it to. The cost of postage far outweighed the cost of the item so obviously I didn't do this. Very disappointing.
3. August 2024
Bewertung ohne vorherige Einladung
I have not received my pillow nap I am…
I have not received my pillow nap I am hoping to get a refund no stats yet
13. September 2024
Bewertung ohne vorherige Einladung
Antwort von PillowNap
Hello,
We noticed your order was delivered a day before this review was posted. It’s unfortunate to see what appears to be a false review. We encourage honest feedback and are always here to help with any genuine concerns.
Best regards,
PillowNap
My baby grandson loves it
My baby grandson loves it, great item.
2. August 2024
Bewertung ohne vorherige Einladung
Giant pink elephant
Really disappointed with my purchase, I received my giant pink elephant after quite a wait, only to find there isn't enough stuffing inside. It won't stand up. This is for a new granddaughter expected in a few weeks. I now have to pay for someone to unpick the stitching and put more stuffing inside. Sorry for the negativity but they are expensive.
4. September 2024
Bewertung ohne vorherige Einladung
I haven’t received my item
5. August 2024
Pink Elephant Pillownap
Delivered vacuum packed and the elephant didn't look good I emailed pillownap they told me to.put it in the dryer for a few mins...it looks brilliant now well.pleased with it
20. Juli 2024
Really disappointed in quality of…
Really disappointed in quality of pillow purchased ! Nothing like picture advertising!!
24. Juli 2024
Antwort von PillowNap
Hi there,
We’re sorry to hear you were disappointed with our product.
We always aim to provide the best quality, but we understand it might not meet everyone’s needs.
It’s unfortunate you didn’t reach out to us before leaving a review.
We’d love to help and find a solution for you.
Kind regards,
PillowNap Customer Service
Still not received parcel left at door…
Still not received parcel left at door of flat according to picture but not there when home
I have a reply from Hermes that's states its your issue not there's
23. Juli 2024
Antwort von PillowNap
Hi,
Your parcel was delivered to your address, and there’s a clear delivery photo showing it. This issue has been resolved through our email conversation.
Edit: The package is clearly visible in the delivery photo. If it was stolen from your property, we recommend contacting the relevant authorities or delivery service for further assistance.
Best regards,
PillowNap Customer Support
Rubish product
22. Juli 2024
Antwort von PillowNap
Hi Susan,
We stand by the quality of our products and take pride in what we offer.
Simply calling it “rubbish” without sharing any specific issue doesn’t add much value.
If you had a real concern, we’d be more than happy to assist.
We’re confident in our brand and our products, but if there’s something to address, feel free to let us know.
Best wishes,
PillowNap Customer Support
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