The speed and ease of the process was great. With my previous supplier it was weeks between ordering and receiving my medication compared to days with Pilltime Also, I didnt have to jump through ho... Mehr ansehen
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Das sagen Bewerter
Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... Mehr ansehen
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As ever everything worked seamlessly, form ordering to receiving meds. Email enquirys are dealt with with in a few hours on working days. This time a little confusion about an old drug th... Mehr ansehen
Unternehmen hat geantwortet
No contingency when delivery issues occur - I am now 4 days late on my injection and nobody has responded to my email today as promised. I should have changed pharmacies and I would not recommend thei... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Vom Unternehmen geschrieben
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Kontaktinformationen
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, Vereinigtes Königreich
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3,6
Akzeptabel
24 067 Bewertungen
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Antwort von PillTime
Dear Nick,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Best wishes
The requested proscription started being ing wrong
The requested proscription started being wrong, then getting problems with missing items, so that in the end after several months I just gave up and went to a local Chemist,who have been fine. Just no dosset boxes.
1. Juni 2025
Antwort von PillTime
Good morning STEVEW 7
Thank you for your feedback, and we sincerely apologise that our service did not meet your expectations.
We're genuinely sorry about the issues that you have raised, and we understand how frustrating this must have been.
I have looked into your account and can see that we last issued Medication to you in July 2025.
If you would like to discuss these issues further, please do not hesitate to contact us via Live Chat from 2 pm - to 4:30 pm Monday to Friday, by phone from 9:30 am - 12:30 pm and 1:30 pm - 4:30pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Should you require any assistance in the future, please do not hesitate to contact us.
The PillTime Team"
Ordered for weight loss and they…
Ordered for weight loss and they responded and sent out in good time.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Thank you for your 5-star review!
We’re really pleased to hear that your weight-loss order was processed quickly and delivered on time. Providing smooth, efficient service is our aim, so it’s great to know we met your expectations.
If you ever need any further support, please don’t hesitate to get in touch with our weight loss team; we’re always here to help.
Best wishes,
PillTime Pharmacy
Finding this dose cheaper than Bolt is…
Finding this dose cheaper than Bolt is worth the stars
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Thank you Spikee,
Thank you for your 4.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Please do help us to help more people and spread the word about the PillTime service.
Many thanks
Great all round expereince
Great all round expereince. Stress free and always a timely delivery. Love the new dispenser.
10. April 2026
Antwort von PillTime
Hello Mr,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Many thanks
My medication was correct and it was…
My medication was correct and it was delivered early with no problems 😊
11. April 2026
Antwort von PillTime
Hi Glyn,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
The PillTime team are delighted to hear from you.
Best wishes
NOT NEURODIVERGENT FRIENDLY
NOT NEURODIVERGENT FRIENDLY
Not a company for those who have autism of adhd as they have missed deliveries and meds not sent which causes alot of stress for me.. i also have MS and other conditions which the meds mask the relapse damage to my spinal cord.. one day no meds and im in pain.. ive been left 6-14 days no meds.. last boxed missed controlled drugs which meant the docs had to get me to report the company for lost or stolen meds to the police .. so the promise was this month id get them on time which hasnt happened..
If you rely on meds this is not the company for you.. even explaining i needs them all pouching i was told to not have my controlled drugs not pouched if i needed them that much..i keep being offered each month to collect them in boxes else where.. no matter how many times i say i need them pouched because of my conditions as i dont know if ive taken them or not.. cant risk double dose so have to hope i took them… they havent been in date since before xmas… fact is im told its my fault as i have meds every 28 days n months are 30 or 31 🫣..
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Dear Rebecca,
We’re truly sorry to read your review and to learn how this situation has affected you. We understand how important it is to have reliable access to your medication, especially when you are managing several conditions. We are genuinely sorry for the stress this has caused.
After reviewing your account, we see that our team has worked with you several times to resolve the issues.
As a pharmacy, we have to follow strict rules for controlled drug medications. Because of these regulations:
* Controlled drugs cannot be included in pouching systems for safety and legal reasons.
* Prescriptions for these items have a limited validity period and can expire if not dispensed within that timeframe.
* We are unable to override these restrictions, even where we understand the preference for pouching.
In your case, the prescription for the controlled medication expired before we could dispense it. This is why we could not supply it, which led to the situation you described.
Your medication is given on a 28-day cycle. If the prescribing team does not align your controlled medications with your regular prescriptions, this can cause gaps or delays. That’s why our team has talked with you about other options, like separate collection, to help you get your medication without interruption.
We understand that pouching is especially helpful for you, and we’re sorry we can’t include controlled medications in this system. This is not about your needs, but a legal rule we must follow.
We still want to help you find the safest and most reliable way to manage your medication. If you’re willing, please contact our team directly. We can review your prescription timings with your surgery and look for the best way to reduce the risk of future delays.
Best regards,
Karen Park
PillTime Team
Great service and fast delivery
Great service and fast delivery
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Thank you Tony for the 5.0 star review.
We really value your comments and are always grateful for reaction that will help us improve our customer service.
We are very pleased to hear that the service makes a big difference to how you manage your medication.
Best wishes
The PillTime Team
Antwort von PillTime
Thanks Mr,
Thank you for your 5.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
Thank you
Great service easy to use pouches date…
Great service easy to use pouches date and time
9. April 2026
Antwort von PillTime
Thank you Customer,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Pills arrived on time after a reminder…
Pills arrived on time after a reminder and feedback texts
9. April 2026
Antwort von PillTime
Thanks Robin,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Your feedback is important to the PillTime Team.
Best wishes
It is very convenient for me
It is very convenient for me, due to having long term health condition, I'm not always well enough to collect my prescription in person and I don't have anybody to help me. I'm very grateful to pilltime. They are brilliant
9. April 2026
Antwort von PillTime
Thank you Maria for the 5.0 star review.
We really value your comments and are always grateful for reaction that will help us improve our customer service.
We are very pleased to hear that the service makes a big difference to how you manage your medication.
Best wishes
The PillTime Team
Please ignore the negative reviews
Please ignore the negative reviews. I decided to try them after using AI to find the cheapest 5mg weightloss injection after being with another competitor. I completed the assessment with ease on Saturday 11th April, and received confirmation Tuesday 14th April, I received Royal Mail tracking info and the item arrived this morning, 15th April.
Included was the medication itself, needles, sharps bin, alcohol swabs and a 'how to' leaflet.
The delivery was swift and quick, I have aince received emails about getting started.
This is a genuine pharmacy who supply weight loss medication, and have great discounts which is why I went with them.
Happy customer here.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Chelsey thank you for your 5.0 star review.
We appreciate your comments and are always grateful for reaction that will help us improve our customer service.
Your feedback is important to the PillTime Team.
Best wishes
Don’t waste your time with this…
Don’t waste your time with this company, even if you follow through their process, you will get denied! Days have passed I’ve send messages and I haven’t got my refund! So, don’t waste your time, save your money!
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Dear Promo Smart,
Thank you for your feedback.
We’re sorry to hear about your experience and would like the opportunity to investigate what has happened and resolve this for you. Unfortunately, we have been unable to locate your account based on the information provided in your review.
We have reached out to you directly via Trustpilot to request further details, and we hope to hear from you soon so we can look into this matter fully and provide a resolution.
Kind regards,
Karen Park
The PillTime Team
1 star
1 star
Repeated issues with prescription handling and lack of transparency.
Prescriptions have been delayed, and there is concern that requests may be held or affected by upcoming reminders. This has been raised multiple times with customer care but has not been clearly answered.
The app is not functioning as expected. Orders appear when placed and then disappear, leaving no visibility of status or progress. This means you have to call or email to confirm whether medication has even been processed.
Overall, this makes it difficult to reliably manage ongoing medication and undermines confidence in the service.
9. April 2026
Antwort von PillTime
Hi L.A,
Thank you for sharing your feedback. I’m sorry about what you’ve experienced, especially the delays, unclear communication, and the uncertainty this caused with your medication.
I’ve looked over your account and recent messages, and I understand why you’re concerned. This time, an unexpected supply issue delayed your prescription, and we didn’t notify you in time. You’re right, when a prescription is urgent, we should warn you about any supply risks right away so you can make other plans. I’m sorry we didn’t do this, and for the trouble it caused.
I also see that you had to follow up several times for updates. That’s not the experience we want for our patients. You shouldn’t have to chase us to find out what’s happening with your medication.
About the app, I understand how frustrating it is when orders show up and then disappear, with no clear status or tracking. The system isn’t meant to work this way. We’ve sent your feedback and screenshots to our App Team to investigate. For now, prescriptions are processed as they’re submitted and aren’t held back because of reminders or future prescriptions. Still, I know the lack of clear updates makes this confusing, and we need to do better.
While we look into this, the best way to track your orders is to contact our team directly. We’ll make sure you get clear and timely updates without having to keep asking.
I’m sorry again for the disruption and for any loss of trust this has caused. Your feedback matters and is helping us improve our communication and make our system more reliable.
Kind regards,
Karen Park
PillTime Team
Always keep me informed when to order
Always keep me informed when to order, always on time, very convenient packaging
10. April 2026
Antwort von PillTime
Thank you Pete,
Thank you for your 5.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
Best wishes
Worryingly unreliable
Worryingly unreliable for something that can be life or death. Basic customer service/communication is missing. Can't use PC to order now, the app is the only way to order and it is hopeless. Only used them because had no other option for pouched meds.
10. April 2026
Antwort von PillTime
Good afternoon Ivan Hopkins 22
Thank you for your feedback, and we sincerely apologise that our service did not meet your expectations.
Upon looking at your account I can see that your medication is set up to be sent to you in its original packaging.
We are going to try and contact you via email so that we can investigate the experiences that you are having difficulty with.
You can reach us via Live Chat from 2 pm- 4:30 pm, by phone from 9:30 am-12:30 pm and 1:30 pm - 4:30 pm, Monday to Friday.
"Thank you for your patience.
The PillTime Team"
Update in my experience with Pill Time…
Update in my experience with Pill Time for weightloss medication.
So after my last review, I got a DM to ask more details about my order. Which was sent straight away.
We are now 11 days since my order was made. I have had one email to say my details have been updated. I dont know why they needed updating i have been on weightloss medication for 16 months. They had photos, ID and proof of previous order at the point of me ordering. My order still says order processing. I have since ordered from another provider. I made the order and my mounjaro came the next day. I had to, as I was at risk of missing a dose if I waiting for this terrible company to get it sent out. Now I just want to know what is happening £259 down and no itwm is absolutely disgusting!
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Dear Sharon,
We’re sorry for your experience. We know missing a dose is frustrating.
We have reviewed this internally, but unfortunately, we have been unable to locate your account using the information available to us. To investigate this properly and resolve it as quickly as possible, we would be grateful if you could provide a few more details.
We have contacted you via Trustpilot to request this information. We hope to hear from you soon so we can urgently look into your order and payment status.
We apologise again for the inconvenience. We appreciate your patience while we work to resolve this.
Best regards,
Karen Park
PillTime Team
Missing needles . Emails ignored
I ordered my medication. I didn't receive any tracking details or order details.
Upon opening the medication I find no needles . I emailed and have been ignored . So still not able to take my medication. The needles are included in the price of the medication aswell .
POOR customer service
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Dear Michelle,
UPDATE: Thank you for the further information. Please can you let us know the name you used to set up your account, as the name you have used here is not one we have on file? You can message me directly at qualitymanager@pilltime.co.uk with the details. Once it is received, I can look into what has happened and send further needles.
Thank you for taking the time to share your feedback. I’m very sorry to read about your experience and the frustration this has caused.
I have attempted to locate your account using the details available on Trustpilot, I have been unable to find a matching record. To investigate this properly and resolve the issue for you as quickly as possible, I have requested some further information from you via Trustpilot. I look forward to hearing from you soon.
We take concerns like missing items and communication delays very seriously, and I would like to ensure this is put right for you without delay.
Thank you again for bringing this to our attention, and I look forward to your response so we can assist further.
Kind regards,
Karen Park
PillTime Team
Excellent Service
Very convenient pouches for all your medicines in one place,all dated so you can't go wrong, excellent service, I highly recommend PillTime.
8. April 2026
Antwort von PillTime
Hello SJ,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Please do help us to help more people and spread the word about the PillTime service.
Best wishes
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