The speed and ease of the process was great. With my previous supplier it was weeks between ordering and receiving my medication compared to days with Pilltime Also, I didnt have to jump through ho... Mehr ansehen
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Das sagen Bewerter
Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... Mehr ansehen
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As ever everything worked seamlessly, form ordering to receiving meds. Email enquirys are dealt with with in a few hours on working days. This time a little confusion about an old drug th... Mehr ansehen
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No contingency when delivery issues occur - I am now 4 days late on my injection and nobody has responded to my email today as promised. I should have changed pharmacies and I would not recommend thei... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Vom Unternehmen geschrieben
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Kontaktinformationen
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, Vereinigtes Königreich
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3,6
Akzeptabel
24 069 Bewertungen
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Double check the deliveries, not always reliable
Unfortunately, I was told one thing on the phone and a different thing happened, so my elderly mom recieved the wrong medication in her pouches and I had to open every pouch and remove the incorrect pills. Also I was told that there was a problem with their system getting prescriptions a few months ago resulting in my moms medication being delivered a week late. I had to call 111 and collect emergency medication and buy a pill box and set out the meds for her until the pouches arrived. Which were then wrong, so I've had to keep trying to sort things out. I'm sure when it runs smoothly it would be an excellent service but make sure someone who knows what they are doing can double check everything, (times, meds) as mistakes are made.
13. März 2026
Antwort von PillTime
Good Morning Beverley,
We appreciate you bringing this to our attention. We're sorry to hear about the issues with the medication and the delay, especially the incorrect medication in the pouches for your mum. We'll look into what happened with the prescription system and the pouch preparation process to prevent similar errors.
This is not the level of service we aim to provide to our customers, please be rest assured we will look into this for you and your mum.
Thank you for your feedback.
Best Regards
PillTime Team
1st delivery and they delivered…
1st delivery and they delivered everything that they was meant to.
17. März 2026
Antwort von PillTime
Thanks Steve,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Many thanks
Pilltime is a lot better than my previous supplier.
Pilltime does NOT use the ' Dossette Box ' system that I was used to with my previous supplier but due to some mistakes by my original supplier I decided to move to this company, ( pilltime ). The transfer went through my surgery comfortably. BUT, when I received my prescriptions it " stumped me " at first. They supply the meds in a roll bagged independently according to time of the day and and by which medication it was.
Initially this " threw me " but I quickly realised that it was a lot easier to use, and more efficient. Also when I phoned the company with a question, not only was it very quickly answered, but the staff member could not have been more helpful.
Am I pleased to have moved to Pilltime : YES DEFINITELY. WELL DONE to all of you, and thank you. Enjoy life. Bob S
17. März 2026
Antwort von PillTime
Thank you Bob,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Many thanks
Antwort von PillTime
Thanks satasiya,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
The PillTime team are delighted to hear from you.
Many thanks
Swift delivery arrived within 24 hours
Swift delivery arrived within 24 hours, had voucher code for first order which helped.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Hi Sarah,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
The PillTime team are delighted to hear from you.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Thank you
On time pre packed makes life and pill…
On time pre packed makes life and pill taking easy
17. März 2026
Antwort von PillTime
Dear Calum,
Thank you for your 5.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
Many thanks
More difficult to order since app change
13. März 2026
Antwort von PillTime
Thank you Kathy,
Thank you for your 4.0 star review.
We are really pleased to hear your thoughts.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Many thanks
Antwort von PillTime
Hi Christine,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Best wishes
Packing concerns
Switched to them as I’m taking a GLP-1. No issues with prescribing and delivery came quick. But it’s the only time I’ve experienced the ice packs to not be cold or iced? They were just warm gel? I’m slightly concerned that it’s been left at a higher temperature than it should have been and therefore concerned my product won’t be effective
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Thank you Kim for leaving your feedback.
We would like to take the opportunity to look into this for you further but are unable to locate your account within the system with the information provided.
We have requested additional information from you please check your junk or spam folders for this request or you can email the team direct at wl.customerservices@pilltime.co.uk.
Kind Regards
The PillTime Team
Using pill time is quick and easy to…
Using pill time is quick and easy to use and your medication is delivered to your door and is ready to use
12. März 2026
Antwort von PillTime
Thank you Emma,
Thank you for your 4.0 star review.
We are really pleased to hear your thoughts.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Thank you
Antwort von PillTime
Hi customer,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Your feedback is important to the PillTime Team.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Thank you
Antwort von PillTime
Hi Bee,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Your feedback is important to the PillTime Team.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Thank you
I've been waiting a week for a refund…
I've been waiting a week for a refund on an order they cancelled. They are not responding to my emails.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Good afternoon Dan,
Thank you for taking the time to leave your feedback. We'd like to look into this matter further and help resolve the issue for you.
As we are unable to locate your account based on the information provided in your review, we have requested some further information from you via TrustPilot so that we can assist you with this. Please check your inbox and spam folder for our email, and we'll work to get this sorted as quickly as possible.
If you have any urgent concerns in the meantime, please don't hesitate to contact us via Live Chat from2pm-4:30pm Monday to Friday, by phone from 9:30-12:30-13:30pm-15:30pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Thank you for your patience.
The PillTime Team
Antwort von PillTime
Dear Audrey,
Thank you for your 5.0 star review.
Thank you for your kind words.
Your feedback is important to the PillTime Team.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Many thanks
Antwort von PillTime
Dear Grant,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Your feedback is important to the PillTime Team.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Thank you
Antwort von PillTime
Dear AYUB,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Great Service - may need a couple of months to make small adjustments
Service runs really smoothly now, it took a couple of months to tweak prescriptions from the GP so that everything was pouched appropriately (for example, if the GP prescription for one medication says "take one twice a day" ask your GP to change this to "take one in the morning and one at bedtime").
Everything is dated and labelled correctly, so no more fumbling with 6 or 7 different strips of tablets and no more trying to remember if I took my bedtime meds.
Going away on holiday is a breeze - I just take the requisite number of (dated and timed) pouches with me.
Delivery has always been in time and well within the 10 days that Pilltime advise.
13. März 2026
Antwort von PillTime
Hello Nick,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Many thanks
Delivery is atrocious and customer…
Delivery is atrocious and customer service lie about delivery dates
12. März 2026
Antwort von PillTime
Good afternoon Dan,
Thank you for your review.
I can see that you have been in touch with our customer care department and they have provided a full review of your account.
Kind regard
The Pilltime Team
Antwort von PillTime
Thanks Nicola,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Thank you
Antwort von PillTime
Thanks MRS,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Many thanks
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