Plush Bewertungen 372

It was easy to order online - the only snag was that the price dropped significantly the next day!

However, I contacted Plush’s team and they agreed to do a price match and refunded the difference promptly. Well done Plush!

I was kept informed about progress by logging in to my online account, but it was difficult to input a preferred delivery date other than the one generated by the system. In the end, I received a text 2 days ahead of delivery and replied to the text to say the that i would not be at home on the proposed delivery date. That worked and I received a confirmation of the updated delivery date.

The team that delivered the sofa were very efficient and soon had it installed and operational!

The sofa has proved to be very comfortable and I am happy with it.

I would have preferred to have a clearer process to contact the team ( in my case about getting a price match and changing the delivery date).

Plush has always had amazing quality, pity the service didn’t match.
Ordered a 3 seater and a single matching sofa.

Plush delivered the wrong coloured 3 seater sofa. I got to like the colour - I said to save re collecting, delivering a new couch and waiting time I’d be happy to keep the 3 seater in the lighter colour.

The single sofa was still weeks away - and in the original colour. A phone call to the mile end shop to enquire about how to go about changing the single sofa to match the 3 seater sofa they wrongly delivered … I was faced with a very rude response and told I’d lose my deposit ..

I wish now I told them to take back their mistake … now I’m $500 out of pocket by trying to fix their original mistake..

Thanks plush

Disliked the online chat, took far too long to respond, did not like the call process either, was directed to 3 different areas. Very clunky and difficult to navigate.

I love Plush my new leather ottoman
fits in so well
With my lounge I got in 2020 and still so comfy

We were looking for a casual, robust and stylish sofa for delivery before Christmas and couldn’t be happier with both the product and the service. An easy online order and payment experience, great communication and delivery within the promised timeframe by helpful, professional and pleasant staff. 10 out of 10!

I had ordered a three- and two-seater sofa from Plush Sofas owned by Nick Scali Furniture to replace my existing three- and two-seater sofas. Unfortunately, and a little surprisingly the three-seater did not fit in either the lift or stairs to get to my apartment. Rather than deliver the two seter, the company policy is not to split an order! This meant I had single chairs left in my unit, as both my exiting two- and three-seaters had been removed from my apartment to make room for the new sofas. I was initially given a new delivery date to get the new original two-seater which was ten days. This was extended to 14 days!
In the meantime, I ordered a two and half seater from Plush unaware there was cancellation fee on the three-seater (which never came out of its wrapping). I become aware of the cancellation fee after I had ordered the two a half seater. I think a 30% cancellation fee is grossly over the top under the circumstances and if I had been aware I would NOT have ordered the two and half seater from Plush which was a different model to the two anyway.
In summary I found back-office service policies EXTREMELY POOR despite being pleased with attitude and service of floor staff. I wouldn’t recommend Plus sofas as a place to shop.

I went into show room picked a chair however after 3 months waiting for it
It’s not what was in show room . I started to question plush however I stopped as I had urgent things that needed my attention
I am now going to pursue this again

Plush Sofa. Helpful sales person when I visited showroom. Delivery went smoothly.
Enjoying the comfort!

Very good communication through all stages of our order. Accurate delivery period and helpful texts from the delivery drivers on the day of delivery to pinpoint when they would arrive.

I wish I could rate zero. Don't buy things from Plush (and Nick Scali as it owns Plush), regardless of the store. They overcharge you, and give you a poor quality item. I bought a sofa from them and delevired after 13 weeks, rather than what they promised (8-11 weeks). The sofa had issues and I told them on the day. They told me within 2 weeks it will be back normal as it's because of packaging. Nothing changed, and I raised a request to come and check. They offered me a time for the next two weeks. One week later they called me and said oh there was an issue in the booking system and they offered me another booking for a month later. I was frustrated and said I cannot, then they said ok will raise the request to the contractor so they can make an early appointment. They contactor offered a booking one day after their own appointment. They just don't want to help you. I have a IKEA sofa which has better cushion despite being 6 years old. I paid 350 for IKEA and 3500 for Plush. Just waste of money and time.

Overall the store staff were excellent and helped us a lot Rhonda at Jindalee was awesome to deal with and did go out of her way. Unfortunately when delivered one of the electric recliners doesn’t work. It would have been 5 stars and I only gave 4 because the store was excellent. Now we have to wait another 3 weeks after waiting 3 months. It still can be used but as it was for elderly people it’s a little hard for them. None the less we are happy with the quality and service. Hopefully we can get this sorted sooner rather than later.

The service in store is fine, it’s the after sales that is a problem. Our $5000 lounge was ordered December 2024 and delivered in March this year. Straight away we noticed one of the sections was misaligned and the back section wasn’t long enough so puckered. What should have been a simple remedy (seat remade) has bizarrely dragged into multiple technician visits, countless emails, texts and a complaint to the Office of Fair Trading.

The first technician said to wait and see if the lounge “settled in”. The technician returned when it didn’t and this time removed the back section and it was obvious it would never align as the pivot points were different. This should have been picked up on the initial visit. It has gone on and on from here, with apparently a third visit to verify the obvious. I’m guessing the tactic is you’ll give up.

As Plush is owned by Nick Scali, complaints go through their “escalations” team who ignore emails, don’t return calls and refuse to offer any assistance. We are still no closer to any resolution and are now seeking a refund as per consumer law and are in the process of lodging with QCAT. If you are looking for a new lounge my suggestion is to find one made in Australia that has good after sales service if there is a problem.

My mother ordered a couch from here and they sent one that was the wrong size. We are still waiting for a technician to 'measure the couch' to confirm that the photos I took of the measured couch aren't fake (I guess - they won't tell me why they need to send someone to verify what I have already sent them evidence of). We have been waiting 6 weeks for the technician. And management won't get in contact with me even though the lovely sales people who work at Plush have asked them again and again. It is absolutely disgraceful service and I will be contacting the ACCC as the escalations team won't tell me when I can expect the couch my mother ordered. I have been told it is not likely they will be able to get us the couch by christmas.

We bought a plush lounge 2 years ago and we have wood beetle emerging from the furniture. Apparently they have a 4 year life cycle and wwe are now finding out this piece of furniture was infested with it. The plush care people said they would send someone out to have a look and now they said they are not accepting liability for this without any reason.
I am going to to the ACCC about this to see what happens

This review is a long time coming as my partner and I purchased a sofa set from Plush Osborne Park almost 1.5 years ago. We ordered the sofa, had to wait 7 months for it to arrive, only to find the quality of the sofa was awful and their customer service was equally wanting.

The man in the showroom was eager to push the sale on us and made all sorts of promises about the quality. He convinced us that the upholstery was commercial grade and would keep it's appearance for many years etc... Fast forward not even 6 months we could see they had sold us a lemon.

Not only was the fabric pilling all over the place but it looked like it had pulled away from the foam seating underneath. On top of all this the exposed steel framework which supported the adjustable headrest of the sofa became completely covered with rust on all 6 joints, within the 6 months we had it. We've never experienced such a thing.

We called them and they advised they would take the couch away but that we either had to get another couch from them or that they would give us a gift card to spend with them again. We said we didn't want either and wanted our money back, but apparently we had signed some paperwork at the start which had this clause in it. So now Plush Sofa has $5000 of our money and we have nothing to show for it. Awful experience, awful company to deal with. I would definitely not recommend them.

Sales lady Claire didn't tell everything when I'd bought my single armchair. Took over 3 months to get here. Couldn't pick it up myself, was told I had to pay $110 delivery (was $115 plus a surgecharge if paying by card). And to add to that they don't take packaging away, you have to dispose of it yourself or pay more money for someone to take it away. Would not recommend Plush to buy anything. The only good thing was the delivery guys.

Joke company run by clowns. They have outsourced the call center overseas, no one knows what they are doing nor do they listen to anything you say. Issue with the lid on my console arriving badly manufactured with a whopping 20mm gap on one side. Multiple emails , calls and texts. They send a guy out who says he will have to try and fix it. Plush say no they will order a new lid. Months for the new lid to arrive. again more texts/emails, guy brings new lid out after waiting months and it has same issue but on the other side. No one bothered even to check it before bringing it out and wasting another half day of my time. After that I assume they ordered another lid, number 3. Weeks go by they book me in again for a third visit only to cancel that a few days before. More Texts. They then rebook for the third visit againi. I get a call from the guy who has no idea that a new lid already was tried and basically was coming out to start the whole process all again, he had no lid to bring, they threw the other one out. Every time they book me for one of these half day time frame appointments I have already told them multiple times not until after 11am, but they book it for early morning every single time. Guy shows up for third visit saying plush want to replace the whole console now but gets here and discovers its the lid all along and has no idea how to fix it. I am waiting on a 4th visit now with more texts , no doubt booking me early morning. I hope you go broke Plush/Nick Scali. Your staff are incompetent and your lack of customer service and quality control of your products is disgusting. You think nothing of inconveniencing me like I have half days to just be available when ever you say jump. Plush cowardly uses texts and I still haven't even had so much as an apology and four months on no closer to getting this fault resolved. If a new console or lid has been ordered thats more months waiting. Save yourself this drama and shop elsewhere, their company is being run by a foreign skeleton staff model to save costs. They have no idea what they are doing and corporate could care less either.

INCOMPETENCY AT ITS FINEST!!!

Avoid at all costs. Staff are incompetent and not familiar with their own products.

Customer service from their “head office” and “service team” is appalling, and among the worst I have ever encountered.

I purchased a leather sofa and upon their recommendation, the Plush branded “Leather Care Kit” from Moorabbin store.

Upon delivery I noticed my Plush sofa has 2 warning labels attached to it, stating do not apply any products containing the ingredients that are listed on the Plush leather care kit.

I have spoken to 12 different people in total (Plush Moorabbin and head office), and not one of them can provide any credible explanation or solution as to why the warning label on their sofa states not to use their products. One staff member from the Moorabbin store told me to “report the issue to consumer affairs”. Based on this and the total disregard by Plush to resolve this situation, I have now reported the matter to the ACCC.

I have also logged a service ticket with Plush. This has been ignored.

I took them up on their offer of a refund for the leather care kit and returned this to the place of purchase. I then had to fight for over a week to receive the funds back, as Plush staff seemed to be of the impression that their warehouse needs to first receive the returned item back, before I can have my money back. My obligation was to return to the place or purchase, not their warehouse.

“Regional manager” Aleya initially offered to assist with any dramas receiving my refund, however then she ignored my calls. Aleya also falsely claimed my warranty will be void if I do not use their own Plush leather care kit. Yet this goes against the warning label on their own sofa!

I would never want to deal with these incompetent fools again. Management are also a disgrace, which is evident by their lack of assistance with what should have been a small issue.

I bought a sofa years ago that I loved. I should’ve come straight to plush for replacement. Instead I made a huge mistake which cost me dearly and I hated it! I simply had to replace it with the Odin sofa. I absolutely love it! It’s perfect for my room. Elegant clean lines comfortable yet firm and supportive. Thank you.

I recently had a delivery service scheduled to bring a couch to my house. I requested that they give me a heads-up 30 minutes before arrival so I could leave work and be home. Unfortunately, they only notified me about 5 minutes before they arrived, which was quite stressful as I was rushing to get there on time.

To make matters worse, the delivery drivers made some smart-ass comments that felt unprofessional and unnecessary. They also claimed I had said they would be there in 2 minutes, which simply isn't true—I never gave that timeframe. On top of that, they kept calling me, asking where I was because they thought I should have been there already, despite the short notice and my earlier instructions. Overall, the experience was disappointing. Clear communication and professionalism would have made a big difference. I hope they can improve on these aspects in the future.

I had to proactively contact the company about my delivery, as I was initially told it would arrive at the end of August. When the date passed and I hadn’t received it, I reached out again and was informed there would be a delay of another week. Had I not called, I wonder if they would have just forgotten to tell me altogether. Overall, this service was disappointing. The lack of clear communication, unprofessional behavior, and failure to keep me properly updated made what should have been an easy delivery a stressful experience.

Delivery was the only option offered—picking up the couch myself was not available—and I was required to pay for this service, which, frankly, felt unreasonable given the poor communication.