The Pod Pont charger was installed in November 2023. It has worked perfectly since for daily re-charging of my Mercedes EQA 250+. Two weeks ago we upgraded our In-home Wi-Fi, installing a Netgear N... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Can’t remember your Engineers name, but what a lovely guy. So polite and friendly. Explained everything about the pod and assisted in me downloading the app and getting it working. The Pod itself i... Mehr ansehen
Pod instal the charges in clovestone area in Edinburgh. No signage of electric vehicles Non electric vehicles parking constantly. Contacted pod they told me nothing to do with us? We do not... Mehr ansehen
Unternehmen hat geantwortet
Excellent communication and instalment. The fitter was punctual and amenable he did a first class job. He Left the work area clean and tidy He gave a clear and precise explanation on how to set... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
Kontaktinformationen
Vereinigtes Königreich
- podenergy.com
4,5
Hervorragend
27 901 Bewertungen
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Service was excellent and accurate
Service was excellent and accurate.
When a slot opened they immediately arrange the installation
18. April 2026
Cowboy company
Cowboys.
Reviewing again 8 months after my installation, which originally took 2 months for them to complete to get it working.
We’re still waiting to hear back from them about the significant damage they caused to our property. Provided them the evidence and photos in November 2025 and they’ve still done nothing to rectify this, just keep saying “we’re looking into this”. Absolutely useless customer service with staff who don’t know what they’re doing.
Even the independent contractors they use to install said their service is rubbish for any issues… speaks for itself!
2. September 2025
Bewertung ohne vorherige Einladung
Helpful and informative
Helpful and informative. Good support!
19. April 2026
Bewertung ohne vorherige Einladung
Great workmanship
Technician called prior to coming with and an ETA. He was very polite, he gave a couple of suggestions as to where to run the cable and fix the unit.
He was very polite, completed the work as discussed and completed the installation. I am very pleased with the workmanship.
He also went throught the app and was very helpful.
18. April 2026
Moved into a new house and had a few…
Moved into a new house and had a few teething problems working out how to connect the PodPoint charger to wifi. Armando was incredibly clear, patient and helpful and the issue was easily sorted.
18. April 2026
Bewertung ohne vorherige Einladung
Neat installation cable routing well thought out finished result looks good. App also well demonstrated.
Nice job finished charger looks good and app easy to use.
16. April 2026
Excellent professional fitter took time…
Excellent professional fitter took time to explain and support
18. April 2026
Very neat and tidy installation
Very neat and tidy installation. Very professional installer. Turned up on time. Competent - knew what he was doing.
18. April 2026
Straightforward and efficient
Nilesh arrived punctually, told me what he was going to do, gathered the information he needed and got straight to work. The whole thing was done in just over two hours.
18. April 2026
CAUTION! I’ve had my PodPoint for 4 years.
I’ve had my PodPoint for 4 years.
There is no way to contact customer service via the App or the website. The YouTube video also mentions sending an email to find the information you need. But they provide no email address. Nothing on the website, or the app.
The installers are fine, but after that you appear to be on your own.
18. April 2026
Bewertung ohne vorherige Einladung
The engineer who fitted the unit was…
The engineer who fitted the unit was excellent.
The equipment was set up for me by the engineer and it works perfectly.
10. April 2026
Pod instal the charges in clovestone…
Pod instal the charges in clovestone area in Edinburgh.
No signage of electric vehicles
Non electric vehicles parking constantly.
Contacted pod they told me nothing to do with us?
We do not control chargers.
Bad attitude, app will be uninstalleded.
No revenue from me cowboys.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pod
Hello Roman
Thank you for taking the time to leave us a review and for sharing your experience
We would like to look into this in more detail and contact you directly . Can you please contact our Customer Experience team at customer_experience@pod-point.com.
Thank you
Pod
The customer service (Carl) that I…
The customer service (Carl) that I spoke with was very polite and helpful.
17. April 2026
Bewertung ohne vorherige Einladung
Excellent service from the engineer
Excellent service from the engineer. My appointment said they would arrive at 1114 and at 1114 he arrived. The installation went without a hitch and the engineer was very professional.
Was a bit disappointed that POD Point do not advertise that they offer Blue light discount.
10. April 2026
The whole process was quick and easy…
The whole process was quick and easy from start to finish. Installation today ran smoothly and a neat job was done. Many thanks.
17. April 2026
Steve did a great job of making a…
Steve did a great job of making a complex install look really easy. There was no mess, minimal disruption and he helped ensure the device and my app were running before he left. Top stuff.
10. April 2026
I had an extremely disappointing…
I had an extremely disappointing experience with Pod Point. After placing my order, I was suddenly given a random installation date without any prior discussion or agreement, which was already frustrating.
What made things far worse was the complete lack of customer service. I tried calling their support line every day for over a week, spending 30–45 minutes on hold each time, constantly being told I was “3rd in the queue” — yet no one ever answered. It felt like a complete waste of time.
I also sent multiple emails asking for updates and clarification about the installation and trying to rearrange the date, but I never received any response at all.
In the end, I had no choice but to formally complain and cancel my order. The whole experience has been an absolute joke. If this is the level of service at the beginning, I can’t imagine how difficult it would be to deal with any issues after installation.
I would strongly advise others to avoid Pod Point if you want to save yourself time, stress, and disappointment.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pod
Hello Lucas
Thank you for taking the time to leave us a review and for sharing your experience with us.
We would like to look into this matter in more detail and contact you directly however, we are unable to locate your account without a full name and email address.
Can you please contact our Customer Experience team at customer_experience@pod-point.com and then we will be in contact as soon as possible
Thank you
Pod
Tony was very helpful
Tony was extremely helpful and efficient during the whole process. Very happy with the service provided.
17. April 2026
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