Polar Dive USA Bewertungen 

Horrible experience. I have been waiting for 6 months for a replacement part. Yes, six months. I ordered the large unit for my wife as a Christmas gift. It worked fine, but a few weeks after setting it up, a storm came through. There were strong winds but nothing crazy. The buckles that are supposed to hold the lid on came off in the wind and it was damaged. It doesn't hold air. They agreed to send me a new lid in January 2026. Despite numerous emails that don't give any substantive updates, we are still without a lid and can't use it.

Fantastic customer experience….communications were very helpful. The responsiveness and professionalism are hallmarks of my experience.

I just set up my first cold plunge system from Polar Dive. Customer Service was incredible! I am not very handy and I had MANY questions. Every question was answered quickly. Detailed instructions, diagrams and videos guided me to get my system running properly. Thank you!

My polar dive chiller is amazing! Temperature is set exactly as I want, and the entry-level tub is super comfy! I had an issue with my first tub and Customer service made sure that all of my needs were met. I could not be happier!

My Max Tub was backordered. They figured out a way to get me in a col plunge while I waited for my Max Tub. very quick and professional response.

The team at Polar Dive was very responsive with my question about my order status. They showed that they are dedicated to taking care of any issues and questions you may have. Overall wonderful experience.

I am very happy with my cold plunge from Polar Dive USA. Thanks to Max & Co. for this light weight, affordable and effective product as well as their excellent customer service!

Love the customer service!!! and enjoying my cold plunges

Polar dive has been a great experience, enjoyed using the product and customer service

The Customer Service has been on point! Personal emails with status updates- my max tub wasnt ready so they shipped me a pro for free to get me through and they did it proactively. I have been enjoying my new tub and experience. When I get my Max, I will gift the Pro to my brother and he can purchase a chiller- now you have a new customer who will "dip his toe in the water" solely due to the customer service experience!

I recently reached out to the Polar Dive team as it had been 3 weeks since I ordered my cold plunge MAX tub. I had received the cleaning kit but nothing else had even shipped.
Once I reached out they were quick to make sure my issues were handled. They let me know that the MAX tub had sold faster than they expected (good problem to have). They went ahead and shipped me the smaller tub to use while my MAX is on back order. To me, that is great customer service.

⭐⭐⭐⭐⭐ Outstanding Product and Even Better Customer Service

I couldn’t be happier with my experience with Polar Dive. From the very beginning, the customer service has been absolutely outstanding. They have been quick to respond, extremely helpful, and genuinely seem to care about making sure the customer is happy and the system is working properly.

The setup was surprisingly easy and straightforward. I had the chiller up and running quickly, and the app makes controlling the temperature simple.

The chiller itself has also been very impressive. Even during hot summer weather, it has efficiently brought the water temperature down and does a great job maintaining the set temperature. Once it reaches the target temperature, the system handles the rest.

Between the ease of setup, the efficiency of the chiller, and some of the best customer service I’ve experienced, I highly recommend Polar Dive. Five stars without hesitation!

I’m new to plunging but saw an offer for Polar Dive that made it worth the investment. I started out with a very basic buy with ice additions and regular cleaning. I decided to upgrade and try plunging with a chiller. I don’t actually have it yet but am confident that I will not be disappointed. Definitely excited and hopeful for the chiller 🤞. Small glitch in delivery communication but I reached out to customer service (shout out Tyrell) He was very responsive and accommodating, which I appreciate. When my new polarize max arrives, I’ll be happy.

5 stars b/c I started very low end so I’m confident this is going to be a great purchase and health boost!

Really loving my cold plunge and the customer service has been exceptional for any questions I have had starting it up. Really gets going and is super cold and have been loving the app where I can pre start it before I wake up so it's ready first thing in the morning.

Great product. Great customer service. If you're looking for a cold plunge, Polar Dive is the company.

From a longevity nerd: This is a super high quality cold plunge. Great product. Great company.

The Polar Dive was supposed to be my birthday present but was delayed. So I asked the support team when about I could expect to have my first dive. They replied immediately and made it happen. My polar dive equipment arrived on my birthday and ever since I plunge several times a day. Wonderful!
I am very pleased with Polar Dive and its support team!

Been using for a few weeks with our family (4 kids 3-8) and friends. It’s been great so far. We’re in mobile Al and it’s insanely hot. We have ours in the garage (unconditioned) and it’s been getting down to 39/40. It takes about 12-18 hours cause it starts at 85-90 but if you throw in 3-4 bags of ice it drops right to 55ish and then is at 40 the next morning. The best part by far has been the customer service though. They have been phenomenal!! We’ve actually had some hiccups but it’s been no problem at all because they immediately solve the challenge better than expected and quick every time!! Excited to be a part of the family!

The team at polar dive have done such a wonderful job getting me my new polar dive tub and chiller. I’ve conversed with them many times back-and-forth as I’ve set it up and figured out how to use it. The equipment is outstanding. It keeps it right at the temperature that I want it and for us that’s 47°. It has a fun app that you can turn it off when you’re going to be gone for a few days and it won’t use the chiller, but it also keeps the circulation on so the water is always clean every time you get in it. The tub itself is very heavy duty and it was easy to inflate and it keeps all the dirt out when the wind blows around it. We have ours outside and so far it’s been a delight in our life.

The chiller I bought stopped working less than a year after purchase. It was almost impossible to get any response from Polar Dive. They eventually said they would gix it, but I would have to pay for shipping and repairs that were almost equal to a new unit. Terrible product. Terrible customer service. Do not buy from Polar Dive.