I ordered an extra set of pool filters and realized One Year later they were the wrong filters. Anna, with customer service could not have been more helpful. She arranged for the original filters to b... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered the wrong size filters from purepool directly. I tried to contacte the service email 3 times asking to return them with no reply. And there is no phone number published for support. I w... Mehr ansehen
Unternehmen hat geantwortet
Skimmer arrived and worked great,but after a few times it stopped operating properly,was not going forward.After contacting customer support Anna,she forwarded a short video and my concerns to their t... Mehr ansehen
I would give this product a 0 if I could as to date it will not charge so I am unable to use it and the company is giving us the run around in either getting a refund or a new skimmer. So I am n... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Poolpure was founded in 2007 by a team of engineers and pool enthusiasts who were frustrated with the high cost and low quality of pool filters on the market. They set out to create a better filter that would be more affordable and efficient, and they succeeded with the launch of their first product, the Poolpure Cartridge Filter.
Kontaktinformationen
3717 Sn Gabriel River Prkwy, 90660, Pico Rivera, Vereinigte Staaten
- service@poolpurefilter.com
- poolpurefilter.com
4,4
Hervorragend
47 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Easy to order and fast shipping
Easy to order and fast shipping. Definitely will recommend.
7. April 2026
Ordering is always easy
Ordering is always easy. Product ships quickly. Quick responses to questions. Friendly staff.
10. März 2026
I ordered an extra set of pool filters…
I ordered an extra set of pool filters and realized One Year later they were the wrong filters. Anna, with customer service could not have been more helpful. She arranged for the original filters to be shipped back and I recieved the correct filters shortly thereafter. Wonderful experience
1. April 2026
Bewertung ohne vorherige Einladung
Poolpure filters are great!!
Poolpure filters are great!!! Helps keep my spa clean. They are easy to install too.
30. März 2026
I would give this product a 0 if I…
I would give this product a 0 if I could as to date it will not charge so I am unable to use it and the company is giving us the run around in either getting a refund or a new skimmer. So I am not a very happy consumer at this time! BUYER BE WEAR! Is crappy company.
Edit to this review. The company sent us a new skimmer and GUESS WHAT THIS ONE IS ALSO NOT CHARGING!! So at this point I am DONE with this company sending us a product that does not work. We sent another email and requested for a full refund and to send the two not working ones back to them at THEIR EXPENSE!
Update: 4/9/2026
We got a response from the company and they issued a full refund for this product today. But in my opinion I still would not buy a chargable skimmer from them as this has been a hassle and bad experience over all.
7. März 2026
Antwort von Poolpurefilter
We’re truly sorry for your experience and completely understand your frustration. This is definitely not the level of quality or service we aim to provide.
Please kindly check your email — our customer service team will continue to follow up on your case and work closely with you to resolve the issue. We are committed to making this right and ensuring you’re satisfied.
Thank you for your patience and for bringing this to our attention.
refund recieved
I ordered the wrong size filters from purepool directly. I tried to contacte the service email 3 times asking to return them with no reply.
And there is no phone number published for support.
I was contacted by customer service after posting this review and a full refund was given. Thank you.
19. Februar 2026
Antwort von Poolpurefilter
We’re very sorry for the inconvenience and frustration caused. Our customer service team will reach out to you shortly from service@poolpurefilter.com
to assist with your return and make sure this issue is resolved. Thank you for your patience.
Excelente empresa
Totalmente satisfecho con la respuesta de la empresa ante un inconveniente con un producto.
Han buscado por todos los medios dejarme satisfecho, lo han logrado y se los agradezco.
Destaco la atencion de Ana Grace!
27. Februar 2026
Bewertung ohne vorherige Einladung
I needed to return an item and Anna was…
I needed to return an item and Anna was an excellent help. She kept me up to date on how things were going. Even though I had taken awhile to return the item, she cheerfully helped me and to my great satisfaction I was able to return it.
4. November 2025
Bewertung ohne vorherige Einladung
Easy to order and prompt delivery
29. Dezember 2025
Arrived very quickly and worked…
Arrived very quickly and worked immediately as expected. 👍
29. Dezember 2025
Great quality filters
Great quality filters! The company was prompt, returned email's quickly.
19. November 2025
No veo respuesta
Hoy no hice nada no veo nada que me beneficia por qué no entiendo cómo ganar dinero así que no puedo dar ninguna reseña favorable.
29. November 2025
Bewertung ohne vorherige Einladung
Great filters at a great price.
27. Oktober 2025
Bait and switch
I thought I was buying from poolpure but it appears fulfillment was filter care. I accidentally ordered the wrong filter and now ups wants more to send it back than the cost of the filter. Now I am stuck with a filter that I can’t use. Never again will I purchase from you again!
3. September 2025
Antwort von Poolpurefilter
We're sorry to hear about your experience. According to our return policy, if the return is due to ordering the wrong item, the return shipping costs are the buyer's responsibility. We fully understand your feelings and apologize for the inconvenience this has caused. Your feedback is invaluable, and we will work hard to improve our communication and service to avoid similar situations in the future.
I purchased a POOLPURE PLFPXST150…
I purchased a POOLPURE PLFPXST150 filter for my pool… after about 3 months it started to deteriorate… I contacted customer service and Anna was very quick to respond… and she stated she was sending me a free replacement … it has a 1yr manufacture warranty ! Thanks you Anna for all your help! :)
5. September 2025
Bewertung ohne vorherige Einladung
Skimmer arrived and worked great,but…
Skimmer arrived and worked great,but after a few times it stopped operating properly,was not going forward.After contacting customer support Anna,she forwarded a short video and my concerns to their tech support.The end result was a full refund. Anna was very helpful and the refund was issued rapidly. Would not hesitate to purchase from pool pure. Product seemed well built.Suspect I just got a bad on
12. August 2025
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.