Portronics.com Bewertungen 

I am writing to express my serious concern regarding my order (Order ID: 1134728). I have been trying to contact your customer support team for the past two days, but I have not been able to connect with anyone through your website or WhatsApp support.

My order consists of two products – Vayu 3T(Tyre Inflator) and MopCop Prime(Vacuum Cleaner). Out of these, only the Vayu 3T has been delivered. The MopCop Prime has still not been received.

What is even more frustrating is that when I check the tracking details on your website, the entire shipment is shown as "Delivered." The tracking page lists both products under the same shipment, but there is no information available about the pending MopCop Prime. Similarly, your WhatsApp support also does not show any details or tracking information for the missing product.

If the order is marked as delivered, then where is the second product? I am unable to trace it through any of your support channels, and the complete lack of communication has been extremely disappointing.

The Reply received from portronics.
We would like to inform you that we have sent your product from our warehouse in proper packaging.

To help us escalate your concern with the courier service, we kindly request you to share a clear, continuous video of your parcel being opened (without any pauses or edits). This video will serve as proof for the courier investigation and ensure a faster resolution.

Please note: This video is mandatory for processing your complaint.

Customer Reply:
I am extremely disappointed with the way my complaint has been handled. Instead of investigating the issue from your end, you have chosen to place the entire burden of proof on the customer by asking for a continuous unboxing video. Frankly, this is both unreasonable and highly unprofessional.

My complaint is not about a damaged or tampered package. My complaint is that one of the two products I ordered has never been delivered. Out of the two products, I have received only Vayu 3T, while Mobcop Prime is still missing.

The package that was delivered to me was a small box containing only the Vayu 3T product. Anyone can easily verify that the packaging and dimensions of that parcel could not have accommodated the Mobcop Prime unit, which comes in a significantly larger box. It is therefore illogical to suggest that both products were delivered together or to imply that I am making a false claim.

I would also like to highlight an important aspect of this issue. At no stage during the order tracking process was I informed that both products were being dispatched together or separately. As a customer, I have no visibility into your internal logistics operations and no way of knowing whether multiple items in an order will be delivered in a single shipment or across separate deliveries.

Since your team was regularly sending shipment updates through WhatsApp and email, I was actively tracking the order. When the delivery arrived, I received only the small Vayu 3T package. Naturally, I assumed that the second product, Mobcop Prime, was either being shipped separately or would be delivered later the same day or on the following day. This is a perfectly reasonable assumption for any customer when there is no communication regarding split shipments.

However, after a few hours, I checked the order status on both your website and your WhatsApp tracking service to find out when Mobcop Prime would arrive. To my surprise, the entire order was already marked as "Delivered." This was the first time I became aware that, according to your system, both products had supposedly been delivered. It was only then that I realized there was a genuine issue and immediately started trying to contact your customer support team.

Despite repeated attempts, I was unable to reach any customer service representative over a phone call to explain the situation. I was left with no practical option except to use your website and WhatsApp support channels, where I raised a support ticket and reported that one of the products had not been delivered, even though your system was showing the order as complete.

It is therefore incorrect and unfair to suggest that I should have recorded a continuous unboxing video or that I am somehow responsible for proving that an item which was never delivered is actually missing. At the time I opened the parcel, I had every reason to believe that the second item would arrive separately. No customer can reasonably be expected to anticipate a logistics error on the seller's side and maintain an uninterrupted video recording simply to protect themselves against such an eventuality.

My experience with Portronics support has been the worst customer service experience I have faced in years.
I sent my projector for repair after it stopped working. After pickup, it took more than a week just for them to confirm they had received the product. Throughout the process there was almost zero transparency regarding what repairs were being performed.
The biggest shock came when the device was returned. The projector I received had a different serial number, different MAC address, and an active Netflix login belonging to someone else. Instead of receiving my original device, I appeared to receive a device that had already been used by another person.
When questioned, I was initially told that a power supply replacement could cause the serial number to change and that an engineer may have logged into apps for testing. As someone with a technical background, this explanation raised more questions than answers.
Later, additional repairs such as PCB replacement were mentioned, which had not been disclosed earlier. The explanations kept changing over time.
To make matters worse, I was provided incorrect tracking details multiple times. I ultimately had to rely on messages from the courier company to track the shipment myself. At one point, support even asked me to provide the correct tracking information because they did not appear to have it.
The returned device also had visible cosmetic damage that was not present when I shipped my original unit.
Only after repeated follow-ups, public escalation on social media, and mentioning consumer grievance channels did the company finally agree to replace the device.
Even now, the replacement process has taken nearly two months, during which my warranty period has continued to run despite not having a working product.
Customers should not have to fight this hard for transparency, accountability, and a proper resolution. Extremely disappointing experience.

Customer service at its worst. If you need any assistance, it is impossible to contact the support.

They took the order and delivered one part and for other one they mentioned as non deliverables to that pin code. They mentioned after 10 days when I asked.

My experience from Purchasing directly from there website is very bad. Poor customer service if you want to return the product.

Very disappointing experience with Portronics customer support.

I ordered Portronics products and received a parcel that was clearly **tampered and in transparent packaging**, and one of the items was **missing from the package**. I immediately raised a complaint with **Ticket ID: 1059413** and shared a **continuous parcel opening video** as requested by their support team.

Despite providing clear evidence, the support team refused to help and simply stated that since the parcel was accepted at the time of delivery, they cannot assist further. This response is completely unfair because the tampered condition of the parcel clearly indicates that the issue happened before it reached me.

As a customer, I trusted the Portronics brand, but this experience has been extremely disappointing. Instead of taking responsibility or helping resolve the issue, the company chose to deny support even after reviewing the proof.

I hope Portronics reviews this case seriously and resolves the issue properly. Otherwise, I will be forced to escalate this matter through consumer forums.

Buyers, please be careful and make sure to record the parcel opening if you order from them.

Hi Everyone, I am writing this to express my deep frustration with Portronics and their Sound slick bluetooth speaker. I purchased this product expecting quality, but it has been a complete letdown.

Not only did the speaker fail to meet expectations, but the customer support has been incredibly irresponsible. I have tried reaching out to resolve the issues, but the responses have been vague, delayed, and utterly unhelpful. It is clear that they do not value their customers once a sale is made.

I strongly advise potential buyers to think twice before choosing Portronics. A product is only as good as the support behind it, and in this case, both are failing. Very disappointed.

purchase Bluetooth neckband but not working day first.
after complaining they will pick and replace but never done pick till 1 month and after given me address for courier faulty product. faulty product also received by them but still they are not replacing after 1.5 month...

Strongly recommend that NOT TO BUY ANY PORTRONICS PRODUCT.

Ordered Car mobile holder "Clamp M3". The product delivered was defective - the clamps which hold the phone were not closing. The quality of the product is very poor, especially of the clamps holding the phone are very flimsy.

I opened a complaint within minutes of opening the package and also sent them a photo of the issue. A day or so later, they ask me for the invoice copy - when they have my phone # and email, then can't they pull the invoice themselves? Then after a day or so, they ask me to send the video of the issue. The photo is clearly attached to the complaint and they still want the video. Then after a day or so, they mention that they will arrange for a pickup. Why don't they ship the replacement and pickup the defective item while delivery? No - they want to make it as difficult for the customer as possible and don't want to make any amends of their lack of quality control. Its been 2 weeks since I ordered and paid for it but still I don't have a working product with me! They really need to improve their service/support and take responsibility for their issue. Customer service commitment is completely lacking.

Also, I submitted two reviews of the product on their website (product page) but I guess they just want to include positive reviews and none of negative reviews as my reviews never showed up on that page!

On 18 Jun 25, I bought a Powerplate Extension Board from Portronics,?through Amazon.Order number
407-3578481-9682747. It was defective so I sought a replacement. Even that was defective so I returned that too. The remarkable thing is that these two transactions took more than 2 months. I kept the replacement only for a day. All other delay is directly attributed to Portronics..They just sleep over it. Pleadings fall on deaf ears.
Amazon, which made money on the deal, allows them to do so. They make sure that I am not able to even contact them.
Two big companies- Portronics and Amazon - both useless.

I ordered a cable directly from Portronics’ official website, expecting quality — but what I received was a completely defective, FAKE-like product.

The cable is missing 1 PIN (only 7 instead of 8), which causes my iPhone to show a “Liquid Detected” warning and it doesn’t charge at all. This is a clear manufacturing defect.

I shared a video proof with their team not once but TWICE — and after that, their customer support team went completely silent. No refund. No pickup. No solution.

It’s shocking that a company like Portronics is delivering faulty products and ignoring customers after taking their money. Is this how a reputed brand behaves?

I’m now preparing to:
• File an official consumer court complaint under the Consumer Protection Act
• Report this incident to the Department of Consumer Affairs
• Post this experience across public platforms and social media to warn other buyers

If Portronics thinks it can sell defective products and then run away from accountability — I will make sure this scam is exposed.

Shame on Portronics. Avoid buying directly from their website.

This stupid speaker has the most ok to bad audio quality and yet you have the nerve to have it programmed to say low battery every minute and a half I tested it why the hell are you telling me low on power when it runs for another 15 minutes to a half hour terrible speaker would never buy from this company actually stay absolutely away and just buy something that 30 bucks more it’ll be well worth it

I have never seen this level of incompetence from a company that considers itself professional. If you order a product on their website good luck getting it sooner. As it takes them more than just a few days before they even dispatch. The product will finally arrive after three or four weeks. And am not exaggerating, it happened to first time then I thought It's only time thing. Oh Lord, I was completely wrong. Second time same problem. In these two separate orders customer service unreachable, unprofessional, they don't what to do. They just you tracking number you already have access to. Like, no shit sherlock I already have that. NEVER AGAIN NEEEVAAAA ORDERING FROM THESE CLOWNS

dont provide after sale service. you have to pay all the charges if when problem occurs

Pathetic customer service. There is a human responding to my emails named Aman and frankly they have kept humans to send AI emails which doesn’t makes sense. Their products are completely resellable still they dont accept returns. I knows its their policy bt does it makes sense?? Since its not personalised why cant they accept them back.

Dont go for this website.

Plantronics Or poly now is providing a worst after sales services in India. I bought a 23k INR headphones but it is malfunctioned in warranty period. Now the trouble starts. Wrote a email then they told us to courier the product with all the details. Its been 20 days to courier they do not sent me any recieving details or neither sent me product details. Do not know what type of company is this. No ETA only single service center. Please don't buy the product.