Buyer Beware
Buyer Beware, this company trades as premcurve.co.uk and also premcurve.com, my first review ended up on premcurve.com.
This company based in China avoids letting you to return unsuitable goods by offering more & more discount if you keep the goods as it is too expensive to return the items to China.
I have exchanged several emails and finally they tried to bribe me with a full refund if I changed my original review to 4 stars. I rejected this offer as it isn't fair to other customers who fall into the same trap I did.
If you read reviews on premcurve.com then you will see that refunds are non existent.
See below the last email I received from 'Customer Service' after I refused to lie on Trustpilot
'Hi，
We do accept returns, but the shipping cost to send the item back to China is very high.
Therefore, we hope we can reach a mutually agreeable solution regarding the return.
Alternatively, if you delete the negative review, we can process a refund for you.
Please provide a screenshot once you have deleted the negative review.
This is the simplest solution for both of us.
Have a good day.
Claire'
Like I said BUYER BEWARE
Antwort von PremCurve UK
Dear Jane,
Thank you for bringing this matter to our attention. First and foremost, we sincerely apologize for the frustrating experience you had with our customer service team and for the unacceptable solution offered to you.
We want to clarify that offering refunds in exchange for altering or deleting reviews is strictly against our company policy, values, and service standards. We take your feedback incredibly seriously, and we are already conducting an internal investigation regarding this communication. Our team members will be re-trained immediately on our strict customer care and compliance guidelines to ensure this never happens again.
We genuinely appreciate your integrity in refusing that offer. We want to make this right for you—with absolutely no strings attached. We have already instructed our finance team to issue a full refund to your original payment method immediately. There is no need for you to return the items, nor do you need to change your feedback.
We are deeply sorry for the trouble caused and are actively reviewing our service workflows to ensure a much smoother experience for our customers.
Best regards,
The Premcurve Management Team
