SCAM COMPANY AVOID AT ALL COSTS clothes are very poor quality sizes are way out, customer service do not reply to you. Company is based in China NOT UK as you are led to believe DO NOT BUY FROM THIS... Mehr ansehen
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Das sagen Bewerter
I have given 1 star as I had to, however, this company does not deserve any stars. I ordered two dresses, size 20, they were no bigger than an 8! Very poorly made! Please, please, please DO NOT WASTE... Mehr ansehen
I ordered the Sleeveless Pleated Dress, and it's even more stunning in person! The pleats fall beautifully and create such a flattering silhouette. The fabric has a soft flow and elegant drape, it fee... Mehr ansehen
Unternehmen hat geantwortet
I have waited 3 months for a refund for a dress I did not get still waiting DO NOT BUY its disgraceful the number of emails I have sent and still waiting on my refund
Unternehmensdetails
Vom Unternehmen geschrieben
Chic, quality fashion at honest prices. Loved for our unique designs, fast delivery, and warm customer care. Your go-to UK boutique for standout style.
Kontaktinformationen
Vereinigtes Königreich
- info@prettyandspice.com
- prettyandspice.com
2,1
Mangelhaft
69 Bewertungen
Hat 72 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Really disappointed with the customer service…
Really disappointed with the customer service at Pretty and Spice. My order containing a dress did not arrive on time for a wedding I was planning to wear it at, so therefore I no longer required the item. It was a very slow delivery and even though I was in the 30 day returns policy they are refusing to refund me my money!! They take 3 days to respond to emails and just will not take on board that I want to return my item for a full refund!! How can they get away with this! Do not buy from Pretty and Spice.
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Hi Isabel,
We're genuinely sorry to hear about your experience. We understand how frustrating it can be when an item arrives later than expected, especially for a special occasion. While our policy allows for returns within 30 days, items need to be unworn and within eligibility criteria, which we review case by case.
We never intend to cause stress or delay. If your return meets our conditions, we’ll absolutely support a solution. Please reach out directly via email at info@prettyandspice.com or WhatsApp us at +44 7449 227305. Our team is happy to help and can look into your case with urgency.
Sincerely,
Management Team
Pretty and Spice
Following on from my review below -
Following on from my review below -
The number given is not on WhatsApp so I can not contact it. I have looked at your website and there is no where that says you have to pay £14 to return your items. I have screenshots but can not add onto here unfortunately.
3. August 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Hi Chloe,
Thanks for your follow-up. We're already in touch and working to resolve this for you as quickly as possible.
Just to confirm, our correct WhatsApp number is +44 7449 227305 and our official email is info@prettyandspice.com feel free to reach out anytime through either.
We appreciate your patience and will make sure this gets sorted.
Management Team
Pretty and Spice
Do NOT buy frim this company
Do NOT buy frim this company. The dress took weeks to arrive and when I asked for a refund they offered for me to keep it and buy another one for £20. A complete scam. The material and fit were awful. I’ve been emailing on how to return for a refund for 3 weeks now and still nothing. Just tells me they are extremely busy and will reply in 72 hours. Which they don’t. I’d give 0 stars if I could. Keep away from this scam.
30. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Hi Jan,
We’re truly sorry to hear that you’re disappointed. We understand your frustration and would never want any customer to feel this way.
Our support team never intends to delay responses during busier periods, there may be a short wait, but we do our best to reply to every message in the order it was received. If we offered a keep-and-replace option, it was only meant to speed up a solution without the hassle of a return. That said, we fully respect your right to a refund if that’s what you prefer.
To resolve this swiftly, please reach out again via email at info@prettyandspice.com or send us a WhatsApp message here: https://wa.me/447449227305 just mention your order number and we’ll prioritise it.
We’re here and ready to help.
Warm regards,
Management Team
Pretty and Spice
This company is just about getting your…
This company is just about getting your money, they deliver poor quality and won’t refund, they will offer you to keep the cheap threads and ask you pick something else!!!
And then when you email they continue to prolong the process DONT waste your time or money!
They will respond to a review but what they say is LIES
26. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Hi Claire,
We’re genuinely sorry to hear about your experience. We work hard to ensure each customer is supported fairly and transparently, and we’re sorry to hear this wasn’t how it felt for you.
Every order is handled with care, and our team always offers clear solutions based on the situation. If something wasn’t quite right, we’d love the chance to put it right.
Please reach out to us directly at info@prettyandspice.com or chat with us on WhatsApp here: https://wa.me/447449227305. We’re here to help and happy to assist you further.
Kind regards,
Management Team
Pretty and Spice
Don’t waste your time ordering from…
Don’t waste your time ordering from this website.
The dress took 3 weeks to arrive and it looks barely like the picture.
It’s a terrible fit and cheap nasty material. Shein £8 dresses are nicer than this!
This item was in a sale (not in a sale really as totally over inflated original RRP) so it’s not valid for a refund!
Overall a complete waste of time and money.
24. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Dear Jennifer,
We’re sorry to hear you’re disappointed with your recent experience. Our goal is always to deliver beautiful designs and reliable service, and we’re here to help when things don’t meet expectations.
The item you ordered was delivered within our standard timeframes, and all sale items include clear return policies at checkout. While we understand comparisons to high-street or ultra-fast fashion, we take pride in offering small-batch, seasonal designs that many of our customers love.
If you’d like to speak with our team again, we’re happy to help further. Please reach us directly at info@prettyandspice.com or through WhatsApp at wa.me/447449227305.
Warm regards,
Customer Care
Pretty and Spice
If I could give them 0 stars I would.
If I could give them 0 stars I would. Don't order from this website, it's a complete scam. I waited over a month for my order, in that time they told me the dress was out of stock (after I had reached out to them to chase my order). I picked another dress, that took another two weeks. It arrived today, poor quality with the labels cut out. It's a requirement under UK law to provide garment related information, including fabric and origin. I have requested this from the company. However, having dealt with them previously, I can't imagine the response will be what is required.
The customer service is incredibly rude. They sent messages such as "don't compare the old dress to the new one" and random, unrelated messages such as "For our abundance worldview 🌎 🌍 🗺️". All very strange.
STAY CLEAR
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Dear Kaley,
We're truly sorry to hear that your experience fell below expectations.
While your first choice did go out of stock, our team offered a free replacement, and your new dress was sent out as quickly as possible. We understand delays can be frustrating, especially when things don’t go to plan, but we aim to resolve issues fairly and in line with our store policies.
All our garments are legally compliant, and we’re happy to provide additional details about fabric and origin where needed. If you haven’t received that yet, please reach out again and we’ll make sure it’s shared promptly.
We also want to clarify that all our communication is human-led. Sometimes, the tone or context may feel unusual, but we always aim to treat customers with respect and warmth.
We're here to help if you’d like to continue the conversation. You can reach us directly via info@prettyandspice.com or WhatsApp at wa.me/447449227305.
Warm regards,
Customer Care
Pretty and Spice
They took my money and didn’t deliver
They took my money and didn’t deliver. When I raised the issue they sent me an app to subscribe to query the delivery with the delivery company. Big big scam - stay clear. So disappointing.
6. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Yes Please
Do not buy from this website
Do not buy from this website. Ordered a co ord set in two sizes, the material was awful and see through. Tried to send it back and haven’t heard back from the company on how to return. Avoid avoid avoid
20. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Yes Please
I still haven't had any refund from…
I still haven't had any refund from them .
They sell poor quality garments. Sheen sell the same garments at much less price.
Please Don't purchase from pretty and spice.
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Yes Please
Dont buy from this company
Dont buy from this company. They dont refund you. You go round and round in circles with emails and whatsapp asking for the return address and they wont give you it. I'm so angry that companies can get away with this and keep your money. The dress came without labels and i didnt even try it on. Avoid this company at all cost!!
17. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Yes Please
Avoid
Avoid, clothing very poor quality, arrived later than communicated as shipped from China, sizing, fit, material substandard. It appears they have every item reduced to avoid accepting returns and issuing refunds.
15. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Yes Please
DO NOT USE this site
DO NOT USE this site! I purchased a dress which arrived with no labels and smelt. I tried to send back and they are refusing offering credit etc and saying because it was in the sale no refunds allowed. I am now in the process of retrieving a refund through my bank under the consumer rights act but please be warned of these scam artists!!!
15. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Dear Haley,
We’re sorry to hear that you feel disappointed, but we do want to clarify several important points regarding your order and our policy.
Your item was purchased during a clearly marked promotional sale. As outlined both at checkout and on our returns page, items purchased under sale conditions are not eligible for standard refunds. This policy is common among independent brands, and is clearly stated before payment is made.
Despite that, our support team offered you alternative options including store credit, a partial refund, and a VIP exchange to help resolve the issue in a fair and flexible way. You declined these offers.
Regarding your comment about missing labels and scent this is not something our quality control team has observed in your order history, and no prior mention of this was made during your earlier communications. We take hygiene and quality checks very seriously, and every item is individually packaged and inspected before dispatch.
We always welcome feedback, but public claims such as “scam artists” are not only unfounded they are also unfair to our team, who work hard to assist every customer with respect and transparency.
If you would still like to resolve this directly, we remain available via info@prettyandspice.com or WhatsApp: wa.me/447449227305.
Thank you for your understanding.
Management
Pretty and Spice
Awful customer service
Awful customer service
Ordered a dress 15th June
After numerous emails getting the runaround from evri back to pretty and spice order finally turned up 11th July & guess what ! dress was no where near the size I ordered shoulda been a 16 it was defo a size 12 .
11. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Dear Sharon,
Thank you for your feedback. We understand how frustrating delays and sizing concerns can be, especially when you're looking forward to receiving your order. That said, we’d like to offer some clarity around your experience.
Your order was placed on 15th June and was dispatched on time. The delivery delay occurred after dispatch and was due to the courier’s handling, which unfortunately is outside our control. Throughout this time, our support team remained in communication with you, monitoring the tracking and keeping you updated as we received information.
Once your order arrived, you reached out regarding sizing and since then, we’ve continued to respond promptly. We’ve shared available colour and size alternatives, and are still working with you to offer the best resolution based on your preferences.
Regarding sizing: our brand follows its own measurement guide, which is clearly displayed on each product page. We don’t use UK high street sizing, so we always recommend checking measurements before ordering. A size that feels too small compared to a high street equivalent doesn’t necessarily indicate an error it’s a common point of confusion we’re happy to help clarify.
We’re still in contact with you and committed to supporting a fair and practical resolution. Please continue to reach out via info@prettyandspice.com or WhatsApp us at wa.me/447449227305 and we’ll be glad to assist.
Thank you for your understanding.
Management
Pretty and Spice
Haven’t had a tracking update since…
Haven’t had a tracking update since 28th June. It’s now 8th July. I have submitted a contact form and received nothing back.
Despite the companies lies in the replies. I did in fact submit an online contact form via their website which they have not responded to and my package still has not moved any further.
8. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Dear Lauren,
Thank you for your review. We're sorry to hear you haven’t received an update on your tracking and understand how frustrating that can be.
However, we do want to clarify that we’ve not received any direct communication from you via WhatsApp or email. Our team is available 7 days a week, and we’re always happy to help with order updates or delivery questions.
If your parcel hasn't moved since June 28th, it's likely in transit with a delay, especially during seasonal courier congestion. Please feel free to reach out to us directly at info@prettyandspice.com or WhatsApp us at wa.me/447449227305, and we’ll look into it right away.
We’re here to help and want to make sure your order reaches you smoothly.
Thank you for your understanding.
Management
Pretty and Spice
Nightmare getting a refund
Following on from my last review, i’m still waiting for a refund. I purchased a 2 piece isla trouser and waistcoat on the “20th MAY ! “
The trousers equate to a size 12 ! when i ordered a much larger size.
I’m beyond disappointed that they still haven’t honoured my refund after requesting it very early on.
I’ve had so many nice emails “ let’s make this right “ etc ….offering me discount off another item + postage of £11.27 to pay.
They are now a suggesting to obtain a refund the shipping to china is £14 and is to be covered by myself .
My return is based on the trousers are sized wrong !!!! I’ve persistently requested a refund it’s a nightmare getting a one . They will try everything to avoid this.
i’ve sent so many emails and the latest reply is this has been sent to a manager !? No response !
It’s such a shame as this was my first but most definitely my last order .
Helen
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Dear Helen,
We’re sorry to hear you’re still feeling disappointed, but we would like to clarify several important points for accuracy and transparency.
Your order was placed during our seasonal promotion, and the item you selected falls under our promotional collection terms, which were clearly stated at the time of purchase. While promotional items are not eligible for a standard return or refund, our team has consistently offered alternative solutions, including discounted VIP exchange options, partial refund offers, and personalized sizing support.
Regarding your sizing concern, we understand how frustrating it can be when an item doesn’t fit as expected. However, the item you received does match the size specifications listed on our website. These are not based on high street sizing and we advise customers to review the measurements provided before ordering.
You’ve received multiple replies from our team, and your case has indeed been escalated to a senior member for review. We are still here to help finalise the best solution for you.
If you would like to continue resolving this with us directly, we encourage you to reach out again at info@prettyandspice.com or WhatsApp us at wa.me/447449227305. We remain committed to assisting you respectfully and fairly.
Thank you for your understanding.
Management
Pretty and Spice
Pretty & Spice Are Robbers!!
Had a response from them saying my review is not correct!!
The item they sent was dirty I emailed pictures to prove it and the item may have been a promotional item but they marked it up high to look like it was on sale. Like I said previously the item is being sold on shein for less than their promotional price. They have told me a refund has been issued but as a credit store account which won’t be used as I would never purchase from them again. Pretty & Spice are robbers and lie about there customer service and products they sell AVOID THIS COMPANY
23. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Yes Please
Refunds will not be honoured
If you order from this company, and the product is defective (for me, it’s not remotely like the image on the website). They will claim they can’t refund as its sale - and completely ignore that they are showing false images online.
My issue remains unresolved and even following an email with written confirmation of my refund (over three weeks now), they continue to not honor this and instead are ignoring this and offering store credit. Why would I want store credit when the products are so faulty and disappointing?
3. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Yes
Poor quality and a rip off
I ordered the Isla set a few weeks ago as I thought this would be a lovely set for summer.
It took about 2ish weeks to arrive, which is ok, but I was not aware it was coming from China, as its advertised to be a company based in Bath UK. Once the set arrived, not only was it wrong sizing, the quality was unfortunately very poor. The fabric itself although supposed to be a linen inspired quality is a stiff and scratchy polyester. Its really thin and the trousers were transparent , the button was dangling off , and the stitching was coming away, I then later discovered this exact set is being sold on SHEIN for half the price.
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Hi Amanda,
Thank you so much for your honest review and for sharing all these important details. We’re really sorry to hear your Isla set didn’t meet your expectations, both in quality and communication. You’re absolutely right, transparency and a great shopping experience are our top priorities, and your feedback helps us improve.
Since your order, we’ve made big changes behind the scenes: we now have a dedicated packaging team that checks every item for quality, labels, and fabric before shipping. The Isla set is now produced by a new factory with improved quality, and we’re working hard to make sure our website clearly shows where your order is coming from.
If you’d like, please reach out to us via WhatsApp or email: just drop your order number and we’ll help you personally. We’d love to offer you a solution that fits you best, like store credit, a VIP exchange, or personal styling advice. And soon, you’ll even be able to choose your preferred fabric for your favourite styles via our new VIP WhatsApp service!
We really appreciate your feedback and hope we can give you that “wow” moment next time. Thanks again for helping us grow!
Warm regards,
Team Pretty & Spice
Still waiting after 4 weeks
I ordered on 16 May and still waiting for it to arrive 4 weeks later
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Dear Amy,
Thank you for sharing your feedback and letting us know about your order from 16 May. We are very sorry to hear that you are still waiting for your delivery, this is certainly not the experience we want to provide.
Unfortunately, it can occasionally happen that parcels are lost or delayed in transit, and this is sadly beyond our control. However, we are always here to help you resolve the situation as quickly as possible.
If you could please contact us at info@prettyandspice.com or via WhatsApp with your order number, we will immediately look into your case and arrange a solution for you.
Our sincere apologies for the inconvenience. We look forward to helping you and hope to restore your confidence in Pretty and Spice.
Kind regards,
Mia
Customer Service Team
Pretty and Spice
Terrible Experience – Avoid at All Costs!
I did receive my order, but it was nothing like what was advertised. The product looked completely different from the image online and was of very poor quality. When I contacted customer service to return it, I was told I’d have to pay £28 to send it back to a warehouse in China – despite the fact that the issue wasn’t a change of mind, but that the item was misrepresented.
After some back and forth, they eventually offered a 70% refund. It wasn’t ideal, but they gave me no alternative. They also suggested store credit, but after receiving such a disappointing product, I had no interest in ordering again.
Then things got even worse. A week later, I started receiving WhatsApp messages from strangers asking for refunds – thinking I was the business! I was shocked to discover that the company had listed my personal phone number on their Trustpilot page as their contact number. When I raised this with them, they claimed it was an “AI error” and offered me £40 in store credit as compensation.
What’s worse, when I told customer service I planned to write a review, I was told that my number must have been posted “because of karma” for threatening to leave negative feedback. Absolutely appalling.
The entire experience has been a nightmare. This is not a legitimate website – it’s completely unprofessional and feels like a scam. I strongly advise others to steer clear.
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Pretty and Spice
Dear Adele,
We are very concerned to read your message, but unfortunately we are unable to verify several of the claims you mention.
We take all feedback seriously and our team works hard to resolve any issues in a fair and respectful manner. However, the statements regarding personal data and “karma” are simply not consistent with our policies or actions.
We invite you to contact us directly at info@prettyandspice.com with further details, so we can fully investigate this matter.
Please note: For your privacy and safety, we never share customer contact information publicly and we do not encourage threats or retaliation of any kind.
Thank you for your understanding.
Management,
Pretty and Spice
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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