PrettyLittleThing Bewertungen 

AVOID** UNHYGIENIC CLOTHES BEING PROCESSED*** Order received - when I tried on the item a dirty pair of used knickers fell out the bottom leg 🤮🤮 this is absolutely disgusting!!! I Have tried to contact them repeatedly regarding this and still not received any response! AVOID!!!

If I could choose no stars then I would. Shocking company. I bought a dress which had a mark on it, visible even before I removed all packaging. I contacted customer services by text as there is no phone number, cutting costs here which is a good start. I was told to return the item and would receive a full refund. I had a complete faff going back and forth disputing the postal charge as I was told this would be free, due to being faulty, the label which was generated advised otherwise. I was assured that I would receive a full refund for the item, the initial postage and cost of returning the faulty dress by 14 March. It is now 18 March and I have since been told I need to wait until 28 March! They received the item back on 27 Feb. What is unacceptable is that each time I contact PLT I have to explain everything all over again and since I queried why I was told 14 March and now 28 March they continue to ignore me. The fact that PLT have so few stars as a rating is a massive indicator of how poor this company perform. Nobody comes back to you and in this day and age that is just poor....so poor.

Seriously don’t bother … I ordered for next day delivery as I had a last min event …. It specifically said order before midnight to get next day and that’s what I did …. Paid extra money and it came two days later…. My main issue however is that when I contacted them to let them know so I could get a partial refund for my delivery they made exuses after exuses and then just completly stopped replying to me … there a multi million company and they can’t even give back there regularly customers the money there asking for .. and then on top of that not even replying or even have an email to complain too… shambles mate

THIEF THIEF THIEF THIEF!!!!
PLT is not replying to my emails, I ordered an item next day delivery and ordered before 9pm, the policy on the website says the cutoff time is at midnight and this is the response I am getting from the customer service:
Hi MXXXXXX,

Thanks for getting in touch with us.


I see the order-LUK7XXXXXXXXX was placed after the cut off time for the next day delivery which is 8 PM and the order was placed on 9th March 2026 09:33 pm

Due to which the order date was considered 10th March 2026

And the order was delivered on 11th March 2026 which fulfills the next day delivery, hence we won't be able to refund the delivery charges.

Here is the tracking link for your reference:
///////////:

Thankyou
Harriet
Customer Services
PrettyLittleThing

I have hidden my personal information for security reasons, but this people are thief and after the rebranding the customer service is a joke, they don’t even respond after me sending 3 emails.

The most frustrating “service” ever. Cannot contact the company other than WhatsApp or iMessage. Get the same unrelated automated response from a robot. Order returned over a month ago, with proof of return. Still no refund. Literally zero reply from customer service for a week. How is this company even allowed to trade ?

Over 4 weeks for a refund, asked to raise complaint and still not been contacted. The text service is shocking!! I want my refund NOW

La livraison express n’est pas respecté. Mon colis a été confié à Evri Cross Border Expedited avec un service « Standard Expedited », alors que j’ai payé 10€ pour une livraison express.
Dans le mail de confirmation de la commande il est écrit que je recevrais mon colis « au plus tard le 13 mars 2026 ». Nous sommes le 16 mars et le colis est toujours au Royaume-Unis. C’est totalement aberrant de ne pas respecter le choix de la livraison.
Ne proposez pas de livraison express si quoi qu’il arrive il partira avec un transporteur cheap en livraison standard.
J’avais un impératif. Ce n’est pas pour rien qu’un client paye 10 euros pour une livraison express. C’est parce qu’il est dans l’URGENCE, sinon il paye une livraison standard.

I would rather not give a star tbh. After returning 2 pairs of jeans in December 2025, which were signed for back at the depot, they did everything they could to avoid refunding my money. Then they promised a refund for one pair, which never arrived. I will never buy anything from them again. Dreadful.

Awful customer service, nobody answers for days and you just repeat information. Poor quality clothes that you can’t return either. Stay away is my advice

I’m extremely disappointed and frustrated regarding an order I placed last week. I ordered a two-piece outfit and paid for next-day delivery because I needed the item urgently. However, when the order arrived, I received two bottoms instead of the correct set (a top and a bottom). This was clearly a mistake on their end.

I contacted the team by email to resolve the issue, and my communication was handled by someone named Finn. Unfortunately, the issue has still not been resolved, and I have not received any response to the follow-up emails I have already sent.

I find this level of service extremely disappointing. When a company makes an error with an order, I would expect the matter to be corrected promptly, especially when the customer paid for next-day delivery for a specific reason.

I am appalled with pretty little things customer service. I Can never speak to a real person and the bots are extremely unhelpful. I have returned my items but no refund or confirmation email confirming I have done this, yet I have provided proof of drop-off and delivery receipts with Royal Mail and no one will speak to me or sort this out and every time I start a conversation with the business chat, it puts me back to a bot that does not help absolutely useless and terrible service. Do not use PLT if you expect to get service afterwards.

Two weeks later and order is still processing.

Absolutely disgusting lying company.
Paid for next day delivery and emailed to be told it will be here by today and not turned up,
False advertisement and you don’t get refunds

No response from customer service in over 5 days. Shocking company and shocking service

I spent around £110 on an order and I hated everything I bought. I returned every single item in good condition and they received it. I got an email today saying they’re refunding me £61!! Where is my money!! They’ve stolen my money!! I clicked the link at the bottom that says ‘wrong amount refunded’ and it lead me to a page that said it didn’t exist! How is this website still operating and legal. I’m reporting this company for fraud!

Do not order from them, they're predatory and trying to scam. They put the wrong address automatically when I was trying to pay (my billing is different from shipping address), there was no option to put any other address, and now they're refusing to refund me. It is impossible to get in contact with any customer service. Do not buy from them you will not get your money back.

Wrong item received. Insisted I pay for return despite being their mistake. They had the item delivered back after 2 days, still waiting on refund 14 days on. Cannot speak to a human only a dreadful chatbot that needs reprogramming. Had to get refund via PayPal. NEVER BUY FROM THESE CLOWNS.

I really dont know how this company is still in business bought a jacket that was too big sent it back 48hr Royal via their returns portal it was delivered back within the 2 days its been 10 days and still nothing to say they have got it ..so returns just sit in the warehouse until they decide to refund ..no company should take this long to refund your money its shocking ..I send things back to shein and I get refunded within 2 days of it being scanned into their warehouse ..this is a reminder why I stopped buying from plt the website needs updating on sizing and other customer reviews then you can have a good idea on how it will fit etc before buying then we wouldn't have to send things back ..fix up plt and give me my refund ..🤦‍♀️thanks ..a very frustrated customer !!!

If I could just rate this negative I will. Unacceptable customer service! Paid next day shipping and a week has passed and no orders arrived yet! Just an awful company not deserving customers! What a trash!!

place order paid 6.99 for next day delivery took my money from my account confirmed order . Nothing g arrived, does not allow you to track the order with the order number , only contact via msg , received i e response se to say could arrive in 10 days if not will the. provide refund , sent further msg to say cancel the order as outfits for tonight and process my refund, this msg is being ignored. Shocking ! I will never buy from them again . And they are now sat with my money and there is no other way of contacting them . I