Don't walk away, run! Tried ordering a silver Army coin for my son, and after they took my order, got an email the next day saying after an internal review my order was being cancelled, say what??? In... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
#1 Top Choice for Bullion, online or anywhere else! Of the half dozen or so bullion dealers I have tried, Provident Metals is my favorite. I have placed 23 orders with Provident, while my second most... Mehr ansehen
Unternehmen hat geantwortet
Bought Radom ASE's...all were spotted...emailed twice to customer service, even contacted owner, no response. Extremely poor customer service, either that or they didn't like my name. My last time bu... Mehr ansehen
They send packages under $1000 without signature. USPS lost my package. Provident customer service started a claim for me and then closed the claim and refused to refund or replace. I then got a lette... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Provident Metals offers investment grade products for the discerning collector as well as the new bullion stacker. Free shipping and compelling prices make Provident Metals the People's Bullion Dealer.
Kontaktinformationen
15850 Dallas Parkway, 75248, Dallas TX
- (800) 313-3315
- help@providentmetals.com
- providentmetals.com
1,6
Ungenügend
3689 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Quick delivery
Quick delivery. Everything as described, reasonable costs. Metal parts return address for added security from anyone looking to steal valuables. Company met or exceeded expectations.
23. Mai 2018
Bewertung ohne vorherige Einladung
100% Satisfied; Recommend
I moved to Provident Metals after another bullion dealer quit the business in my area. I am 100% satisfied. I would recommend to buyers.
23. Mai 2018
Bewertung ohne vorherige Einladung
Good all around
Great website, fast shipping, no problems.
3. April 2018
Bewertung ohne vorherige Einladung
Provident is rock solid
Time after time this company delivers. Never had an issue with them in over 60 orders. Great deals weekly and several payment options. Just a rock solid company to deal with. Highly recommend this company.
24. März 2018
Bewertung ohne vorherige Einladung
Antwort von Provident Metals
Mighty kind words! We sincerely appreciate it!! Thanks also for the business. Please let us know if there's anything we mess up on. We're definitely not perfect, but do our best to fix issues when they arise. Have an awesome day!
#1 Online Bullion Retailer
#1 Top Choice for Bullion, online or anywhere else! Of the half dozen or so bullion dealers I have tried, Provident Metals is my favorite. I have placed 23 orders with Provident, while my second most favorite dealer only got my business 9 times.. and for good reason. Great Prices & Customer Service, Accurate Product Description Pages.. I've even had the pleasure of speaking with CEO Joe Merrick (real nice guy - very receptive and responsive). I will stick with Provident until they sell out! ;) And hopefully they never do.
15. März 2018
Bewertung ohne vorherige Einladung
Antwort von Provident Metals
Thanks!! So kind!! That's really rad that we've gotten 23 of your orders. We do appreciate it very much. Hope your weather's better than ours! Supposed to rain all week. But supposed to be be a nice weekend for Easter so that's awesome! All our best, Provident
Buyer Beware!
The worse precious metals company I have ever purchased from. I ordered 20 uncirculated American Silver Eagles. The coins arrived almost a month after payment and were horribly damaged. I called customer service twice only to be told to email my complaint and request for replacement or refund. I have now emailed customer service twice only to receive no response. It has been two months, I have made 4 complaints, and Provident Metals has yet to honor their 100% Satisfaction Guarantee.
EDIT: The response posted by Provident Metals below is a lie. I did not recieve the coins the day after they were shipped. I was not offered a paid return label if I emailed photographs either (the call was recorded so they should know this). Additionally, Provident Metals wants me to send 12 emails (one for each picture) before they will honor THEIR 100% Sattisfaction Gaurantee? The proof is in the pudding.
14. März 2018
Bewertung ohne vorherige Einladung
Antwort von Provident Metals
We are very sorry you haven't been satisfied with our service Monte. We strive to do our best at all times. Perhaps we have failed this time. We shipped your order the day after your check cleared and you received it the next day. We did receive your phone call complaint and we offered to pay for the return label if you sent us pictures and they were indeed damaged. You agreed to do that, but then the email got returned to you because it was too big and you notified us of that. If you will send us pictures, we can pay for the label. You don't need to send all 12 photographs in a single email. Email them separately if that helps you. Or if you want to just send the coins and email us the tracking number, we will be on the look out for them and get in contact with you once they arrive. Hope you enjoy the day! It's beautiful here in Texas.
Last time I will order from them
Bought Radom ASE's...all were spotted...emailed twice to customer service, even contacted owner, no response. Extremely poor customer service, either that or they didn't like my name. My last time buying from them. Not that they care really. Clearly.
9. März 2018
Bewertung ohne vorherige Einladung
We WILL do business again!
7. März 2018
Bewertung ohne vorherige Einladung
Free shipping over hundred
Free shipping over hundred. Everything correct and quickly shipped.
24. Februar 2018
Bewertung ohne vorherige Einladung
Items still haven’t come
Items still haven’t come. It’s been almost three weeks. Called with tracking number and they told me I need to wait 30 days to file a claim. Tracking number shows it never left their building.
30 days late. I made two phones calls inquiring and was supposed to be called back each time. Never happened. Now they insist that I need to file a claim with their insurance company accusing the USPS of the loss. Laura says this happens all the time.
22. Februar 2018
Bewertung ohne vorherige Einladung
Antwort von Provident Metals
We are very sorry this has happened and we understand your frustration. Obviously no one wants to lose something in the mail, but unfortunately, we have to allow the proper time to pass in order to give the USPS enough time to deliver the package to you. We do need to wait 30 days from the date it was shipped to file a claim, but we file the claim on your behalf which will be Wednesday March 7th; two days from now. We appreciate your patience. Please email Laura the letter so we can file the claim on Wednesday. Thanks!!
Great value/price compared to other…
Great value/price compared to other vendors, love the 10oz. bars.
21. Februar 2018
Bewertung ohne vorherige Einladung
I made the order late Thursday night…
I made the order late Thursday night and the order was not put together till Tuesday. And it will not be shipped till Wednesday. I thought I liked Provident, but I might just have to go back to APMEX for my silver needs. If I make an order, and you take my money, I expect you to get busy and start fulfilling my order.
21. Februar 2018
Bewertung ohne vorherige Einladung
Antwort von Provident Metals
C'mon man! You ordered on Friday and we shipped it on Tuesday because Monday was President's Day. We do appreciate the business and hope to see you again soon!
I like the fast shipping method as…
I like the fast shipping method as well as the. Selection !!
21. Februar 2018
Bewertung ohne vorherige Einladung
Trustworthy Seller
Easy to navigate the web site, prices are competitive, shipping was fast, product in good condition.
21. Februar 2018
Bewertung ohne vorherige Einladung
The prices are great and they offer a…
The prices are great and they offer a decent variety of bullion, you can tell that attention is being paid to ensure your product gets to you safely and securely. Pretty slick
21. Februar 2018
Bewertung ohne vorherige Einladung
I have been looking to invest in silver…
I have been looking to invest in silver and hopefully gold soon. My research left little doubt that Provident was the company to choose. When I finally acted, Provident proved my assumptions 100% correct. Very pleased!
21. Februar 2018
Bewertung ohne vorherige Einladung
Provident Delivered
Delivered big time! Highly recommend.
21. Februar 2018
Bewertung ohne vorherige Einladung
Beautiful coins and very prompt…
Beautiful coins and very prompt deliver! Will be buying more.
20. Februar 2018
Bewertung ohne vorherige Einladung
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