Pure Grounding Bewertungen 

78
•
TrustScore 2.5 von 5

2,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

This grounding sheet has made a massive difference to our quality of sleep! Customer satisfaction is high on Pure Grounding’s list of priorities and that is noticeable. My only complaint is that the... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Purchased a large & single size grounding sheet. Large one does NOT fit a king bed. After several nights saw absolutely zero benefit to my pain whatsoever. Tried to return but unlike GROUNDWEL... Mehr ansehen

Bewertet mit 1 von 5 Sternen

This company can improve by being honest with their customers and learn what customer service actually means. Not a one stop shop to take your money, provide you with a faulty product, then never be... Mehr ansehen

Bewertet mit 3 von 5 Sternen

I did finally receive the Continuity Tester on 12th September 2025 - Yayyyy! I expected it to take some time living in the UK. But, I did not expect a nil response to 7 emails asking Pure Groundi... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

Vom Unternehmen geschrieben

At Pure Grounding, we are dedicated to reconnecting individuals with the Earth's natural energies to promote health and well-being. In today's modern world, we spend most of our time indoors, disconnected from the Earth's surface. This disconnection has been linked to increased stress, poor sleep, and chronic pain. That's where PureGrounding comes in. Our products are designed to bring the healing benefits of grounding into your daily life—helping you feel more energised, restored, and in sync with nature.


Kontaktinformationen

2,3

Mangelhaft

TrustScore 2.5 von 5

78 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 36 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2,3

Alle Bewertungen

(78)

16 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 2 von 5 Sternen

I decided to buy the grounding sheet

I decided to buy the grounding sheet. Haven’t noticed any drafter a week. Waste of money

13. Juni 2025
Bewertung ohne vorherige Einladung
Pure Grounding-Logo

Antwort von Pure Grounding

Hi Tracey,

Thanks for your feedback. We're sorry to hear you haven’t noticed changes after one week of using the grounding sheet.

It’s important to know that grounding is not a quick fix or instant remedy. Like many wellness practices, its effects are often subtle and develop gradually. While some customers report improvements in sleep, energy, or recovery within days, others only begin to notice benefits after several weeks of consistent, nightly use. The outcome depends on factors like overall health, environment, lifestyle, and how the sheet is used.

Our grounding sheets are made with medical-grade conductive silver fibre and connect directly to the Earth’s natural energy through the ground port of your wall outlet. We also offer setup videos, scientific references, and support resources to guide every customer through proper use and expectations.

We stand by the quality and integrity of our products and the science that supports them. If you're unsure whether your sheet is set up correctly, or if you'd like help checking your outlet or connection, our team is always available to assist.

We appreciate you giving it a try, and we're here to help if you'd like further support using it effectively.

Bewertet mit 1 von 5 Sternen

Scammers

Scammers
Do not buy from them if you are in the UK , they do not have a shipping base to accept returns .
They do not offer a refund or anyway or sending it back .

24. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

DO NOT BUY from this company

DO NOT BUY from this company - expensive sheets that DO NOT work I asked for a refund and they refused saying it had been used - this product does not work and is a complete waste of money and the customer service is terrier.

19. April 2025
Bewertung ohne vorherige Einladung
Pure Grounding-Logo

Antwort von Pure Grounding

Hello Suzanne,

Thank you for your feedback — we’re genuinely sorry to hear you’re disappointed and we want you to know that we value your feedback.

As outlined in our returns policy, which is available on our website and was shared with you through a link, items must be returned unused to qualify for a refund. This is to ensure the safety and hygiene of all our customers.

We’re sorry that your experience didn’t meet your expectations. Your feedback is important to us, and we are committed to continually improving both our products and customer service experience.

Pure Grounding Team

Bewertet mit 1 von 5 Sternen

Not for me, Very unhappy with feedback when seeking refund

Unfortunately the mat had no effect on me at all. As a wheelchair user for 64 years with chronic pain 24/7 and after reading all the good reviews I thought I'd give it a go. Clearly not meant for me.
My problem came when I sought a refund, given that the product is in brand new condition and I had kept all the original packaging. I was told that unless it was unused (and who would buy something, not use it but send it back only to have to pay P&P??)
Since I had purchased the mat after seeing the FB ad and clicking on 'buy' after reading the info & reviews, there really isn't the opportunity to look into their policies e.g. return/refund.
So after being told I can't return the mat, I went online to look at other distributors of grounding mats and sheets, all had a return/refund option and most even offer a decent time trial. This from one reads:

Risk-Free Trial for Your Peace of Mind
We’re so confident that you’ll love our products that we offer a 120-day risk-free trial for our earthing products and a 30-day trial for all other items. If you’re not satisfied for any reason during the trial period, simply return the product to us, and we’ll provide a full refund or exchange (minus original shipping charges, if applicable).
Customer satisfaction is our top priority, so we’re flexible with the 30-day trial period. We want you to be completely happy with your purchase, so don’t hesitate to reach out if you have any concerns.
To start the return process, shoot us an email at contact us support@xxxxxx or go to our contact us page here.
Warranty
We have a one year warranty for manufacturer defects.

Identical mat, only a great reduction in price, better than Pure Grounding.
So am I disappointed, frustrated and annoyed? YES

3. April 2025
Bewertung ohne vorherige Einladung
Pure Grounding-Logo

Antwort von Pure Grounding

Hello Louise,

Thank you for taking time to share your feedback with us.

Our policy is designed to uphold the standards of hygiene and safety for our customers. Since our products come into direct contact with the skin and personal spaces, we are unable to accept used items for return or resale to ensure every product remains safe, clean, and of the highest quality.

We sincerely regret any frustration this may cause and appreciate your understanding of our commitment to maintain standards for all our customers.

If there’s anything else I can do to assist you, please don’t hesitate to reach out.

Pure Grounding Team

Bewertet mit 1 von 5 Sternen

TOTAL SCAM

TOTAL SCAM, AVOID THEM LIKE THE PLAGUE

I bought the grounding sheet on a 3 hour sale, that sale lasted for at least a month. I asked for the warehouse address a couple of times as it states on their website that you can pick up your order from their warehouse but I just got fobbed off and wasn't given the address, can't find it anywhere on line.

It said delivery would be within 5 days, it took over 3 weeks and it came from China. I looked online for the same product and found it from a cheap place ( similar to Temu) at a third of the "sale" price I paid. I honestly think they buy cheap crap and send it out to us, the customers at a massive profit to themselves.

I used the sheet for over a week, my sleep was actually worse than normal. They are on selling cheap, crappy useless "grounding sheets". Customer service is appalling, if they do actually respond to you it's a complete BS fob off.

STAY AWAY FROM THIS MONEY GRABBING SCAM " COMPANY"

10. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

POORLY MADE OVER PRICED MADE IN CHINA

Australian Company but product made in China. Extremely poor quality just a flimsy piece of material. Very disappointed. Better brands

1. April 2025
Bewertung ohne vorherige Einladung
Pure Grounding-Logo

Antwort von Pure Grounding

Hello Hay S,

Thank you for taking the time to share your feedback — we appreciate hearing from all of our customers, even when the experience isn’t what we had hoped for you. We’re sorry to hear that you’re disappointed.

We’re proud to share that our company is 100% Australian-owned, with our headquarters based in Burleigh Heads, QLD. All our grounding sheets are designed here in Australia to meet the highest standards of quality and wellness.

While our products are manufactured by a trusted international partner, this allows us to maintain consistent quality while ensuring smooth and efficient delivery to our customers across Australia, the UK, the US, and Canada. Recently, due to a surge in demand, our Burleigh Heads warehouse was running several weeks behind in processing orders. To avoid further delays for our customers, we made the decision to ship some items from our international facility.

Your feedback has been shared with our quality team for review.

If you would like further assistance or to discuss your experience more directly, please feel free to reach out to our support team.

Pure Grounding Team

Bewertet mit 1 von 5 Sternen

Don't buy, scammers

The product is of extremely poor quality and doesn’t work. I contacted them the same day my package was delivered to request a return, but they insisted on "approving" it first. Two months later, I’ve received no response, and they ignore my emails. Avoid this company at all costs!

29. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

My item did not work and the company…RIP OFF

My item did not work and the company will not do anything about it, just gives stupid suggestins

26. März 2025
Bewertung ohne vorherige Einladung
Pure Grounding-Logo

Antwort von Pure Grounding

Hi Susan,

I'm really sorry to hear that you feel let down by your experience with us. I've had a look at your message from 25 March, and I can see that we responded the same day with some troubleshooting steps to help you get started with your grounding mat. I completely understand how frustrating it must be when something doesn’t seem to work straight away, and I'm sorry if our response came across as unhelpful — that was never our intention.

Grounding products can take time to show their effects, and it’s important that the setup is working correctly so we can rule out any technical issues. We'd love the opportunity to support you further and make this right. If you're still having trouble, please reach out to us directly at contact@puregrounding.com.au so we can investigate further or offer another solution.

We’re here to help.

Bewertet mit 1 von 5 Sternen

DO NOT BUY FROM THIS COMPANY!!

Looks like this company have been busy writing positive reviews in order to bury the true negative reviews.
This is my 4th posting in the last few weeks and I shall continue to post as long as this rip off company are here.
Their ‘returns policy’ is totally fraudulent. The customer service team ignore you totally after their first response. They have no intention of honouring any guarantees they make. DO NOT BUY FROM THIS COMPANY EVER!!

March 26th update. Still no response!!

23. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Ordered $300 worth of sheets January…

Ordered $300 worth of sheets January 15th still waiting they have stopped answering emails. Wheres my $300 order please i work hard.

15. Jänner 2025
Bewertung ohne vorherige Einladung
Pure Grounding-Logo

Antwort von Pure Grounding

Hi Tracy,

Thanks so much for your continued trust — I noticed you placed another order with us yesterday, and we truly appreciate it.

I'm really sorry for the confusion and delay in communication around your January order. I’ve checked the tracking and can see that it was delivered on 19 March and left in a safe place in Pascoe Vale.

We genuinely value every customer who chooses to shop with us, and we’re always grateful for the opportunity to make things right when something hasn’t gone to plan. If there’s anything still unclear or if you need help with anything at all, please don’t hesitate to reach out to us at contact@puregrounding.com.au — we’re always happy to help.

Bewertet mit 1 von 5 Sternen

AVOID THIS COMPANY !!!

AVOID THIS COMPANY !!!
I sent an email to you on January 29th regarding an issues with my order, yet I have still not received a response. This lack of communication is completely unacceptable.
Your customer service appears to be unresponsive and unhelpful, which is extremely disappointing. Ignoring customer concern while focusing solely on profits and selling low-quality products does not reflect well on your company.
I discourage everyone from buying your lousy sheets

16. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Product dose not work

Product dose not work , its a total scam ..the company will not refund or replace the product is opened ....
So explain how would you know it works if you cant try it ??
pathetic Company

7. März 2025
Bewertung ohne vorherige Einladung
Pure Grounding-Logo

Antwort von Pure Grounding

Dear Pascoe,

We’re sorry to hear that you haven’t experienced the results you were hoping for. Grounding works differently for everyone, and consistency is key—some customers notice benefits right away, while for others, it may take more time.

Regarding our return policy, like most personal-use products, we can only accept returns for unused and unopened items for hygiene and quality assurance reasons. We understand your concerns, and we truly appreciate your feedback.

If you have any questions about getting the most out of your product, we’d be happy to assist you. Please feel free to reach out, and we’ll do our best to help.

Best regards,
Pure Grounding Australia Team

Bewertet mit 1 von 5 Sternen

Returned 1 of 2 sheets. Never gave refund.

I bought two sheets. Tried using one. It was too small to sleep on and just got tangled. Asked if I could return the other. Was told to send a pic (which I thought was odd), and I sent it. Was given a return address at burleigh heads. Paid for postage and tracking. Sent evidence of both via the same email chain. Never heard back again. I’ve left emails via their contact us form on their website and used the email address previously used. I’m getting ignored. I feel totally scammed. Run! Stay away from this business. The positive reviews look genuine but must surely be fabricated. The replies to negative reviews are lip service. I never heard from them again after I sent back the sheet in good faith, and having been promised a refund.

6. März 2025
Bewertung ohne vorherige Einladung
Pure Grounding-Logo

Antwort von Pure Grounding

Dear Jodi,

We sincerely apologise for the frustration you’ve experienced. We truly appreciate your patience and want to assure you that our customer support team is reviewing your case and will respond to you soon.

We understand how important this is, and we’re committed to resolving it as quickly as possible. Thank you for bringing this to our attention—we appreciate the opportunity to make things right.

Best regards,
Pure Grounding Australia Team

Bewertet mit 1 von 5 Sternen

My rating is ZERO

My rating is ZERO

PLEASE DO NOT BUY

YOU CAN NOT RETURN THE PRODUCT FOR A REFUND..

Buyer beware - many of us below have been stung and stuck with a product we can’t use and can not return for a refund

A BIG SCAM
AND MAKING MILLIONS OFF OF UNSUSPECTING BUYERS

27. Februar 2025
Bewertung ohne vorherige Einladung
Pure Grounding-Logo

Antwort von Pure Grounding

Dear Belinda,

We’re sorry to hear about your frustration and want to clarify that our team has responded to all your emails, including providing the return address on February 17th. Each time you’ve requested the return details, we’ve made sure to reply. If you haven’t received our responses, we kindly ask you to check your spam or junk folder, as sometimes emails can end up there.

Please know that we take customer concerns seriously and are here to assist you. If you’re still having trouble locating our emails, let us know, and we’ll be happy to help.

Best regards,
Pure Grounding Australia Team

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