Whenever we have had a query we are able to call and speak directly to a consistent team in Customer Support, never having to wait too long to get through. They (Kai in particular) always listen wi... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We have always cherished the exemplary service QCS have always provided us right from the start. We are in our 4th year with them and it's been a fantastic journey so far. Keep up the Great work... Mehr ansehen
Christopher Beavis was amazing, he was patient and understanding. I learned alot and feel like I can always get help and support whenever I need it. Thank you Chris
I have used QCS while managing several care homes. The ability to have regularly update and expert policies, with additional resources is key for staff development and for the safety of the residents.... Mehr ansehen
Unternehmensdetails
Über Quality Compliance Systems Limited
Vom Unternehmen geschrieben
At QCS, our mission is to support health and social care providers in delivering exceptional care.
We ensure your business remains compliant every minute of every day, allowing you to dedicate your expertise to what matters most – the wellbeing of your patients and service users.
We handle the regulatory burden so you can focus on providing an outstanding service. Discover how QCS can simplify your compliance and elevate the care you provide today.
Kontaktinformationen
6-9, The Square, Stockley Park, Hayes, Uxbridge , UB11 1FW, Uxbridge, Vereinigtes Königreich
- 0333 405 3333
- info@qcs.co.uk
- qcs.co.uk
Save up to £1500
4,6
Hervorragend
1747 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
very helpful and prompt with doing so
17. Juni 2026
Waited over 10 minutes for call to be…
Waited over 10 minutes for call to be picked up, even when first in the queue.
16. Juni 2026
Antwort von Quality Compliance Systems Limited
Hi there,
Thank you for taking the time to share your feedback.
I'm sorry to hear about the wait you experienced when contacting our Support Team. We take this feedback seriously and are keen to understand what happened.
I have reached out to you directly so that I can investigate this further and review the circumstances surrounding your call.
Thank you again for bringing this to our attention. Customer feedback plays an important role in helping us improve our service and overall customer experience.
Kind regards,
Kate Lockley
Customer Operations Manager
Customer Support and Onboarding is…
Customer Support and Onboarding is really exceptional.
Shout out to Gemma and Becky!!
12. Juni 2026
Good response and very helpful.
Each time I have a query, they respond in good time, and with results.
11. Juni 2026
Empathetic & positive Customer Support
Whenever we have had a query we are able to call and speak directly to a consistent team in Customer Support, never having to wait too long to get through.
They (Kai in particular) always listen with empathy as they triage our situation.
A rapid & positive outcome has always then followed.
Thank you ever so much.
8. Juni 2026
Very helpful team
5. Juni 2026
Great customer care
My account was inactive and Maddie assisted me with getting it back on track in a short space of time.Amazing customer service,thank you QCS.
4. Juni 2026
Always updating policies and procudures
You can send policies to staff and see which ones they have viewed
19. Mai 2026
Fast, helpful and friendly service.
Abi was really helpful, I was having trouble finding a policy and advised her that I needed it for a meeting this afternoon. Within 30 minutes I'd received feedback and was able to find what I was looking for.
23. April 2026
Informative,kind and helpful
22. April 2026
The quality of their software is good but needs a techy kind of person
The quality of their software is good and detailed. It can be exeptionally good and useful if the user understands how and where to find information on their dashboard. My time is mostly wasted by searching for information by trial and error. For someone who is not IT survee like me, it can be a maze eventhough they provided video's giving guidance. They however, have introduced an additional software that helps to easily find info and I look forward to explore its usefulness.
17. April 2026
I’ve been miss sold a contract for five years
I had a very disappointing experience with QCS. During the phone call, I was clearly under the impression that I was agreeing to a one-year contract. However, I later discovered that I had actually been signed up for a five-year agreement.
This was not properly explained to me during the sales conversation, and I feel that the way it was presented was misleading. While I accept that I should have read the contract more carefully before signing, the information given to me verbally did not match what I ended up agreeing to.
Overall, this experience has been frustrating and has left me feeling stuck in a long-term commitment I did not intend to make. I would not recommend QCS based on this experience, especially when there are many other companies offering similar services at more competitive prices. I would suggest exploring alternative providers before making a decision
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Quality Compliance Systems Limited
Hi there,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience has left you feeling this way. We have completed a full and thorough review of your concerns through our formal complaints process, including reviewing the information available from the point of sale.
Based on this review, we were unable to find evidence that the contract was agreed as a one-year term, and as such, the original agreement remains in place. We appreciate this may not be the outcome you were hoping for, and we understand how frustrating this situation can feel.
At QCS, we are committed to being clear and transparent in all of our customer interactions, and we take feedback like this seriously as part of our ongoing improvements.
We would also be keen to work with you to ensure you’re able to get the full value from the system during your contract. This includes offering additional support, guidance, and training where needed to help you and your team feel confident using the platform.
If you do have any additional information you would like us to consider, or if you’d like to take us up on further support, we would be very happy to help.
Kind regards,
Kate
Customer Operations Manager
Antwort von Quality Compliance Systems Limited
Hi there,
Thank you for your feedback, and we’re sorry to hear about your experience.
This isn’t the standard we aim to provide, and we’d like to look into this further to understand what’s gone wrong and put it right. We’ll be reaching out directly to offer support and work through this with you.
If you’d like to speak to us in the meantime, please contact support@qcs.co.uk
Kind regards,
Kate Lockley
Customer Operations Manager
Updated response from QCS 17.4.26
Hi there,
Thank you for taking the time to update your review – it’s great to see that things are now going well.
If you need any further support at any point, please don’t hesitate to reach out to us at support@qcs.co.uk – we’re always happy to help.
Kind regards,
Kate Lockley
Customer Operations Manager
Clear guidance …
I needed to send staff an updated sickness P&P but was unable to find it. I was given clear instruction as to how to locate this.
10. April 2026
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.