The Railway Touring Company Bewertungen 

I write this post as a warning to anyone considering a day trip with The Railway Touring Company. Last October, my daughter and I eagerly anticipated a journey on the iconic Flying Scotsman. However, our dream trip turned into a nightmare when the train was involved in a collision just days before our scheduled departure.

As it was unclear from the week commencing 2nd October whether the Flying Scotsman would be running due to the investigation of the crash it was involved in, my daughter, who suffers from PTSD, became increasingly anxious and upset. Taking her condition into consideration, I promptly informed The Railway Touring Company that we would need to cancel our trip.

Despite the uncertainty surrounding the train's operation, The Railway Touring Company adamantly refused to provide a refund, citing their inflexible terms and conditions.

Repeated appeals for compassion and understanding were met with indifference, leaving us, as pensioners, out of pocket by over £530. Even the intervention of my Member of Parliament has proved futile.

Here are the critical points to note about The Railway Touring Company's terms before you book:-

1. They reserve the right to substitute the booked
locomotive without offering refunds, potentially
dashing your hopes of fully enjoying the
experience you have paid for..
2. They may use a diesel engine instead of a steam
one, again without issuing refunds.
3. Illness does not qualify for a refund, regardless of
circumstance.
My advice to prospective travellers:

Scrutinise the terms and conditions meticulously before committing to a booking.
If the uncertainty and no-refund policy are unsettling, consider visiting the National Railway Museum in York instead—a fantastic alternative for train enthusiasts and its FREE!

Don't let the allure of steam trains blind you to the risks. Make an informed decision before booking with The Railway Touring Company.