Readers.com™ Bewertungen 

213
•
TrustScore 1.5 von 5

1,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

First frustrated that initial quoted low price turned out to be glasses without lenses. After required options added price doubled (even before additional optional add-ons). Then received incorrect pr... Mehr ansehen

Bewertet mit 2 von 5 Sternen

Not impressed. Totally understand that Covid-19 impacts everything but it took 20 days to receive my order. I keep receiving computer generated emails asking me to recommend them to my friends. Funny... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I should have checked here first. My glasses broke like another review, while wearing them. I was going to process a return but I figure after reading other reviews I will just cut my losses and chalk... Mehr ansehen

Unternehmensdetails

  1. Geschäft für Modeaccessoires
  2. auch in
  3. Brillen-Großhändler

Vom Unternehmen geschrieben

Shop a wide selection of women's and men's affordable reading glasses, bifocals, reading sunglasses, and computer glasses in a variety of powers (+1.00 up to +7.00). Shop over 500 styles under $20.


Kontaktinformationen

1,3

Ungenügend

TrustScore 1.5 von 5

213 Bewertungen

5 Sterne
4 Sterne
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2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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1,3

Alle Bewertungen

(213)

9 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 2 von 5 Sternen

Got an update from United States postal…

Got an update from United States postal service that package is ready to be picked up at the post office. My mailman does not deliver on Saturdays for some reason. Today is Presidents day and customer no service is not open.. call readers.com and they are closed because of holiday talk to you laters. Calm and said my glasses are being held at the post office. They told me to call the UPS to schedule a delivery. Call UPS United States postal service. Waiting 2 hours for a call back from United States postal service.they're happy customer service people must be and state what is legalized recreational marijuana

17. Februar 2020
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Hi, Daniel! Thank you for taking the time to share your thoughts on your recent purchase. We're so sorry to hear of the difficulty you experienced with the delivery of your order. USPS is showing that your order was delivered on the 18th, and we're so sorry that our Customer Happiness Team wasn't able to schedule the redelivery of your order. If there is anything else we can assist you with you can reach us at info@readers.com or by calling 1-800-210-3975.

Bewertet mit 5 von 5 Sternen

I have 3 pair and just love them

I have 3 pair and just love them. I’ve had them for 6 months and they’re as good as new. Stylish, good quality, and sturdy. My mom now wants a pair, so I will order a pair for her. Keep up the good work Readers!

14. Februar 2020
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Thank you for your feedback, Jeffrey! We're so glad that you are loving your reading glasses. We hope your Mom loves them too! Thank you for your business!

Bewertet mit 1 von 5 Sternen

I ordered a case that was supposed to…

I ordered a case that was supposed to fit one of the pairs of glasses in the same order. They sent a case that was way too small. The customer service lady I spoke with just offered to sell me another case , for more money, no attempt to make their original mistake right. Be careful ordering from these people.

4. Februar 2020
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Hi, Sally! Thank you for taking the time to share your thoughts on your recent purchase. Our Customer Happiness Team will be reaching out shortly to see if we can work with you to make this right.

Bewertet mit 4 von 5 Sternen

great quality!!!

31. Jänner 2020
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Thank you for taking the time to share your feedback, Mark! We're so glad that you are enjoying the quality of your reading glasses. Thank you for your business!

Bewertet mit 5 von 5 Sternen

I appreciate you Readers.com

I really hate to see those one star reviews… Here’s my Kudos... I misplace my first pair of sunglasses ... So I really need sunglasses because I’m sensitive to the sunlight… So I immediately went to readers.com to see what was available and if I could get the same sunglasses… And then I thought I’d check out Amazon… Amazon has Readers.com as one of their sellers... I placed an order with Amazon… Went back to Readers.com... And my previous purchased sunglasses were on sale for about half the price… I called Readers.com They canceled my Amazon order… My final cost was way less then half price of the Amazon glasses... I highly appreciate you Readers.com

21. Jänner 2020
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Thank you for your feedback, Rhonda! We're so glad we had the chance to assist you with your Amazon and your Readers.com orders. Thank you for your business!

Bewertet mit 1 von 5 Sternen

They shipped the wrong order

They shipped the wrong order. I order three regular pair @ 2.50.
They sent me three bifocals.

I emailed and asked to have the pairs picked up and to ship me my order. No response.

Price is good - customer service is bad,

4. Jänner 2020
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Hi Bruce! We're so sorry that you were disappointed with your order of The Actor Bifocal. Unfortunately, this style is only available with a bifocal lens, not a fully magnified. However, we want our customers to be 100% satisfied with their purchase and we would love to help you set up a return.

We see that you've reached out to our Customer Happiness Team and they have offered to assist you in setting up a return for a refund or to return for an exchange of an alternate style. If you would like to proceed in setting that up, please give us a call at 1-800-210-3975.

Bewertet mit 2 von 5 Sternen

It's back to the dollar store from my readers

The initial quality was good.
I usually buy readers at the dollar store but the offer I got for these was a price better than price at the dollar store. The initial quality was good however it's only been a couple of months and the hinge just broke. I treated these with great care and expected more. I was about ready to order another pair, but I think I will go back to the dollar store to get my
readers.

24. November 2019
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Hi, Mark! Thank you for your review. We're sorry to hear that your glasses broke so quickly. While our glasses don't have a warranty, we do expect them to last a reasonable amount of time. We would be happy to work with you to make this right, please feel free to contact our Customer Happiness Team at your convenience. You can reach us at info@readers.com or by calling 1-800-210-3975. Thank you again for your business!

Bewertet mit 5 von 5 Sternen

Just awesome

Some of these 1 star reviews on here just don't make no sense my experience was totally the opposite! I had purchased a pair of reader glasses from them and unfortunately they were defective within 24 hours they replied to my email resolve the problem and shipped a new pair of glasses just like that!

22. November 2019
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Thank you so much, Michael! We're sorry things got off to a rough start with your defective glasses, but we really appreciate you allowing us the chance to make it right. Thank you for your business!

Bewertet mit 1 von 5 Sternen

Cheaply made

Cheaply made, arrived broken and not getting any response from the company.

15. November 2019
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Hi, Tracy! We're so sorry to hear that you were disappointed with the quality of the glasses. We take quality very seriously and are always looking for opportunities to improve our products. We would be happy to work with you to make this right, please feel free to contact our Customer Happiness Team at your convenience. You can reach us at info@readers.com or by calling 1-800-210-3975. Thank you again for your business!

Bewertet mit 5 von 5 Sternen

Best Readers I have Ever Had !!

I received mt first pair of readers with blue blocking so my eyes wouldn't tire while reading my ipad.
I completely LOVE them!!
Price was very good and I received them in 3 days.
They are very well built and comfortable!!
Last night I used them for the first time and they were better then the dozen other pairs I have around the home.
My eyes didn't water and sting or get tired!!
I will be buying many more blue blocking and regular readers from this company:)

5. November 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Bought 3 pairs and within 2 weeks…

Bought 3 pairs and within 2 weeks screws were falling out and I know I can replace the screw but I shouldn't have to especially not 2 weeks in.

7. Oktober 2019
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Hi, Denise! Thanks so much for your feedback. We're so sorry to hear that both of your glasses broke so quickly. We continually strive to provide quality and affordable products. If you would like to contact our Customer Happiness Team we would be happy to work with you to make this right. You can reach us at info@readers.com or by calling 1-800-210-3975. Thank you again for your business!

Bewertet mit 4 von 5 Sternen

“Bookworm”

I bought a pair of BOOKWORM glasses. Cute..... cute cute cute cute cute! I got so many compliments at work today and the strength was perfect thank you readers.com!
MaryAnn

6. Oktober 2019
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

I like the selection and ease but the…

I like the selection and ease but the coupon come-on seemed like bait and switch. When I entered the code I was not allowed the teaser price even though my order met the parameters given.

27. September 2019
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Hi, Alan! Thank you for taking the time to provide your feedback. I'm so sorry to hear that the coupon didn't work. We want to try to help improve your experience for you. If you would like to contact our Customer Happiness Team with your order number we would be happy to work with you to make this right. You can reach us at info@readers.com or by calling 1-800-210-3975.

Bewertet mit 1 von 5 Sternen

Terrible Customer Service

First off, the reading glasses are mismatched when it comes to strength. I ordered 3 pair of 3x strength, which is what I have been using when buying from Walgreens/CVS and so forth. The readers.com 3x are about twice the strength of the local retailer brands so everything way blurry unless I held things about 1 inch from the glasses. Tried to exchange on the website and they present a nice easy to use page to do exchanges, however they trap users with a required field which cannot be edited, thus making you email (24 hour wait time) or call. I called twice and got "Adam is out to lunch until 1pm...please leave a message" on each call. This has to be a 1 or 2 person operation if that's the voice mail on the main 800 line? Anyway, they are making it extremely difficult to do business with. Once I get this order corrected, I will not order again nor would I recommend them to anyone else. Go to the local store and pay a little extra but come out with exactly what you want and need.

4. September 2019
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Hi, Bryan! Thank you for your feedback. We're sorry to hear that the power didn't work out and that setting up your return online didn't work correctly. We would be happy to help you set up a return/exchange. Someone from our Customer Happiness Team will be reaching out to see if we can assist you with this. We'll also let our Tech tech know about your experience, so they can resolve this for any future returns.

Additionally, here is a link to meet our Customer Happiness Team, unfortunately, we don't have anyone named Adam at this time. We're so sorry for the confusion. https://www.readers.com/customer-happiness.html

Bewertet mit 1 von 5 Sternen

I purchased three pairs of bifocals

I purchased three pairs of bifocals. for $35. which suppose to be $20. less then there normal price with a coupon. Now I don't expect high quality framing. But the lenses I never in my life seen. they stick on a piece of plastic about one inch in the middle of the lense. not cut into the lense as I seen on glasses. but stuck on like a piece of tape. Really poor quality.. I expect it to be similar if not better then you can buy in a drug store.of similar price, Not so.. and of course you can return them and pay for the return which is over $10,00. and God only knows how long you have to wait for the credit.. So thumbs down. I'll try and use them for a while, but they don't work well.. things get very fussy.

12. August 2019
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Hi Robert! We're so sorry to hear that you were disappointed with the Polk Bifocal. We take quality very seriously and are always looking for opportunities to improve our product line.

We see that you've emailed with our Customer Happiness Team and they offered to assist you with a prepaid return label. Refunds only take 2-3 business days to be processed once a return arrives in our warehouse. We'd be happy to assist you further if you would still like to send those back for a refund or exchange. Thank you so much for your business as well as your feedback.

Bewertet mit 1 von 5 Sternen

Ordered the Zane sunglasses

Ordered the Zane sunglasses, the strength was to strong. Messaged company so that I could send them back, never got shipping label that I asked for!!! Returns are required within 7 days. Lost money on this purchase!!!😤

9. August 2019
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Hi, Patti! We're so sorry to hear the Zane weren't the correct power and that you didn't receive an email reply from us. We offer a 90-day return policy and would be happy to assist you in setting up a return/exchange. Please feel free to call our Customer Happiness Team to set that up by phone at 1-800-210-3975. Thank you so much for your business as well as your feedback.

Bewertet mit 2 von 5 Sternen

I ordered combination glasses with…

I ordered combination glasses with different strengths in each lens. While I'm glad they offer this service, it just didn't work. The power I had tested for my weaker right eye just wasn't vaguely right when I received the readers.com glasses. Moreover, the frames were far uglier looking than they appeared online. So... I'm out $70 with an unusable pair of reading glasses. Can't say I recommend getting a pair of these.

5. August 2019
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Hi, Gina! Thank you for taking the time to share your feedback. I'm so sorry to hear that the power isn't quite right. While our customizable styles aren't eligible for a return, we would like to work with you so you can use your glasses. Please contact our Customer Happiness Team at info@readers.com or by calling 1-800-210-3975. Thank you again for your business!

Bewertet mit 2 von 5 Sternen

These glasses are vary poorly constructed

these glass have vary nice style to them but they are vary poorly constructed and also they prescription is not correct but you don't notice right away until the damage has already been done to your eye sight I brought at least 6-7 pair of these glass and all of them have broken, I would not recommend these glasses to anyone

1. August 2019
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Hi! Thanks so much for sharing your feedback. We're so sorry to hear that these weren't the correct power and didn't hold up for you. Our Customer Happiness Team would like to work with you to make this right. Please contact us at info@readers.com or by calling 1-800-210-3975. Thank you again for your business!

Bewertet mit 5 von 5 Sternen

Best Customer Service!

I purchased a pair of readers for my husband, but they arrived missing an earpiece. I dreaded calling customer service, but they were so nice. They replaced my husbands' readers with two pair, and I didn't have to box the broken ones up and send them back. They made a bad experience so much better. They have my business forever.

30. Juli 2019
Bewertung ohne vorherige Einladung
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Antwort von Readers.com™

Thank you so much, Romy! We're sorry things got off to a rough start, but we really appreciate you allowing us the chance to make it right. Thank you for your business!

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