ReAssure Bewertungen 32 713

Clear understanding Assured Customer Service

My experience has been painful every step of the way . From initial cashing in to getting correct information . There was an issue with verification and I’ve had to chase up every letter and phone call.

Spoke to an agent on 30 March and was disconnected. They didn't call back. Called again the following week and they said my request was being dealt with. Heard nothing more after a week so Called again. Said my request was with a manager. As of today, 21st of April, still heard nothing. Very poor service.

A very helpful member of staff. Didn’t know the answer to my question but put me on hold while she checked for the answer with another department.

Meg was so helpful in answering my questions and actually informed me of items I forgot to ask her to look into.
She certainly has an excellent telephone manner, if only everyone were like her.
Now it’s upto reassure to deliver.
Many thanks Meg

Following up with an issue of late/none payment. Spoke to Rollo in customer services. He was extremely helpful and understood my issue and dealt with it professionally and promptly. Can't fault his attitude and responses pleasure to deal with.

Answered my telephone call in good time, was not on hold for to long, once through the ReAssure team member ( Raj C ) whom dealt with my enquiry was polite, informative and explained the information to myself.

Quick efficient and very helpfull

If I had just been rating Emily I would have given them 5 Stars, however I had to ring again after the time for receiving payment had past only to find it had not even been processed. I am now waiting on a response to advise me when payment can be expected.

I was dealt with very professionally by Raj C he is excellent , explained everything in much detail

Very good service provided !

10/10

Jamie was very professional but friendly and very helpful. This has given me reassurance regarding my call today.

Regan was easy to speak with and helpful

I am taking a drawdown from my pension
The assistant on the phone that is processing it tells me it will take up to ten days to receive the paperwork through the post it would be quicker to walk it to me then another three weeks before i receive my money why dose it take one click of a button to take my money out but up to a month to get my own out ridiculous

Very quickly answered phone and Ryan was pleasant, polite and helpful

Jamie was very helpful and went that extra mile to help .absolutely great customer service which is rare these days .

I was misinformed by an agent who told me that I was getting my pension payment by Friday 17th April. Today is 21/4 and no payment

Very impressed with the customer advisor: succinct clear and easy to understand. Repeated information back in the same way. A phone call I was dreading dealt with quickly because the advisor gave me time to talk and listened.
Outstanding.

It is extremely difficult to request a withdrawal from my policies as you need to be IT literate to download PDF files.

The services was very good

Great Service I got my quierie answered in 5 mins.
well mannered quick results