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El contacto telefónico cuando tienes una incidencia no existe un te crea mucha rabia e impotencia. Lo desmerece todo tanto la profesionalidad y el trato que fn tienda es estupendo. Realicé una devolución a mediados de agosto y aun no he recibido el abono ni nada. Los mail los responden por IA y es penoso. No compraré más, ni los recomiendo.

This company does not even deserve 1 star. I found an item that I need on their website and ordered 3. After waiting two weeks for my order to be delivered, when I finally received the items, I found that they had sent me the wrong size. I thought that sorting out such a simple problem would be easy. But not with this company. In my first e-mail to their complaints department, I included all the details of the problem plus file attachments with photos and screenshots of pages from their website. I expected that they would be able to send me the correct size items that I had ordered. However, I received no response. After writing a further 5 e-mails over a period of two weeks, I still had received no response. I then decided to request a refund and send the wrong items back (at my expense!). No response. I then informed them that I would request my bank to initiate the procedure to refund my credit card payment. In the meantime, I received notification that the company had refused to accept delivery of the package containing the wrong items that I had sent to them. Finally I received the first e-mail response from the company that stated that their staff claimed that I had been sent the correct items according to my order and that they had rejected the package that I had sent to them because some additional marking or label was missing on the exterior of the package. All nonsense of course. Whoever is reading this, do yourself a big favour - avoid dealing with this company. If something goes wrong with your order or delivery or they send you a different item to what you ordered, you will just end up with frustration and no resolution of your problem.

Es una estafa. Tras pedir por web ha pasado más de una semana desde el pedido y abono por tarjeta. Ni han enviado nada ni responden a mensajes, whatsapp, teléfono, etc. Ni se os ocurra arrimaros a esta panda de estafadores.

Pedí una pieza para una piscina gre y la pieza llegó defectuosa con varias fisuras, envié varios email adjuntando fotografías, whatsapp adjuntando fotografías, y dejé mensaje en el contestador automático, ya que llamé en varias ocasiones, distintos días y distintas horas, y en ninguna de ellas me atendieron al teléfono siempre sale un contestador automático. 59'05 euros el total. Supongo que es una estafa. Espero que mi aviso sirva para que no engañen a nadie más. Un saludo.