We currently use QuickBooks & are unhappy, moving to another provider is never easy. Some time ago I trialled Reckon & thought I should give it another go. So today I called their 1800 number.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have used Reckon accounting product for more then 20 year, Moving through different platforms. I now use reckon one. Reckon has always supported me whenever I need help on understanding the feature... Mehr ansehen
Deepta Gupta helped me fix the issue with clear and concise instructions and talked me through each step I needed to complete. My issue was fixed within 2 minutes- very happy with the service.
I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... Mehr ansehen
Unternehmensdetails
Über Reckon
Vom Unternehmen geschrieben
Accounting and payroll software made for every Australian small business
Reckon is built for Australian small businesses and sole traders, so you can spend less time on admin and more time on the part of your business you actually care about.
Reckon One covers the day-to-day money stuff: track income and expenses, send invoices and quotes, and get paid faster with online payments and automated reminders. Bank feeds and automated categorisation keep everything accurate and up to date, and GST tracking and BAS preparation are baked in, so tax time is less stressful.
Need payroll too? It's built right into Reckon One, or available on its own as Reckon Payroll. Either way, STP, super calculations and Payday Super are sorted and kept up to date as the ATO changes the rules. Whether you're a sole trader juggling invoices solo or an employer running payroll for a growing team, Reckon is built for how Australian businesses actually work.
Every plan includes free data migration and a personalised onboarding session, plus a 30-day free trial included when you sign up. No lock-in contracts, cancel anytime.
Kontaktinformationen
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Australien
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4,2
Gut
2407 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Professional Service
I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as most of the issues were related to my untrained inputs. Quick, efficient, knowlegeable and very well spoken. I am old school, so her patience was needed and appreciated.
28. Juli 2025
Excellent technical service
22. Juli 2025
AVOID
Sent support request on 2nd July for a fault in Reckon hosted inventory adjust.
Sent second follow-up email on the 7th July after not hearing anything from Reckon, and still no reply.
And now on the 15th July, nearly 2 weeks from my first contact, I still haven't had any communications from Reckon.
Do yourself a favour and go with just about any other accounting package, Xero, MYOB, you name it, save yourself the grief and DON'T use Reckon.
I know I'll get the standard reply to this review from Reckon, but I can assure you they don't do what they say they are going to.
CAS-356795-Y8K4X4 RKN:00000000252000029465
15. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Reckon
Hi Michael
Sorry to hear we didn't get back to you as quick as expected.
We're currently investigating an issue affecting the ability to view inventory adjustment transactions.
I can see that our support team has already been in touch with you to that effect and they'll be in contact again with more info as soon as the issue is resolved.
Thanks for your patience.
Needed help updating
Needed help updating, the service was great, very politely guided me through with easy to follow step by step instructions. GREAT SERVICE
10. Juli 2025
The person art Reckon was patient and…
The person art Reckon was patient and persevered unti I understood his answer to my problem
9. Juli 2025
Customer Service friendly, efficient and patient with my questions and help resolve my issue with no hassles
Friendly, efficient and patient with my questions and helped resolve my issue, much to my delight. Thank you
8. Juli 2025
Karren had enormous patience with an old man
Karen has helped me previously and my experience today was exactly as the previous one or more.
30. Juni 2025
Reckon staff solved my problem…
System compatibility issue.
Reckon staff solved my problem efficiently and promptly and it was important for me to have that support.
22. Juni 2025
Avoid Reckon Payroll. Dreadful Service Trying to add Fringe Benefits for year…
Trying to add Fringe Benefits for year end and there's a glitch with the software and it won't let me have access. I lodged a ticket June 16th and Ive phoned them every business dayy for 8 consecutive days. Im told everytime that its been escalated and I'll get an update by cob. No updates no action no resolution and I need to finalise my annual stp.
Call centre staff are hard to understand and their VoIP connection cuts out all the time.
Avoid this company. Terrible Service and glitches software.
Update
After my review Reckon fixed the problem after I wasted many hours to phone support. Still very unhappy
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Reckon
Hi Ben,
Thanks for reaching out and sharing your experience. We never want any of our users to feel like they're not being heard or supported.
The unfortunate reality is, there are no quick fixes when it comes to technical investigations of this nature. It requires careful analysis and development resources to not only identify the underlying cause but also ensure any fix doesn’t cause broader issues.
That said, your case has been escalated and prioritised internally, and I’ve personally flagged it with our dev team. We’re doing everything we can to resolve it as quickly and thoroughly as possible.
We’ll keep you updated with progress as it becomes available. Again, I really appreciate your patience, and I’m sorry for the frustration this has caused.
Reckon and its technical staff have consistently given first class delivery.
Reckon and its technical staff have been exceptional in every aspect of their work in finding a way to transfer the data from a very old QuickBooks version from my old Dell computer which has just started to "die" after 30 years. I applaud them on their patience, their technical know how and staying in communication with me as I'm in Sydney Australia and they are elsewhere around the globe. I was privileged to witness on my screen their lady techo who just wizzed around the corridors of the software making it "sing" and getting results. Thank you to those who have got me this far. I understand that the transfer of the legacy data (even though I just reconciled all the accounts @ 31st May 2025) will be addressed on Monday 16th June 2025. Again, thank you Team.
13. Juni 2025
Help above and beyond expiation. My contact with Reckon went out of his…
My contact with Reckon went out of his way to help me and solved my problem with just the one phone call. He was very polite and determined to help me which was very reassuring and rather rare these days.
13. Juni 2025
As a 75 year old and an IT dinosaur
As a 75 year old and an IT dinosaur, the service provided this afternoon by your consultant was excellent - she was very patient and very professional.
4. Juni 2025
Reckon Staff
The staff at Reckon are exceptional with assisting with any problems I have had. Could not recommend them highly enough
4. Juni 2025
I love Reckon software and the support team
I love Reckon software have been using it for 20 years plus and I believe it is one of the best tools in the accounting software market. Jason in customer support was absolutely brilliant to deal with. He got back to me quickly and kept scheduled appt times, as we worked around AU-NZ time lines. He was clear, professional, patient, kind, understanding and related well to my sense of humor. he's a keeper Reckon.
28. Mai 2025
Antwort von Reckon
Thank you so much for your incredible support over the past 20+ years — we're truly grateful to have you as part of the Reckon family! 🙂
Its great to hear you love the software and it adds value to your workflow. Awesome to hear Jason provided such exceptional support, we agree he definitely is a keeper! We've sent this review over to him and his team and its definitely made their day 🙂
Great customer service and problem solving skills
I had the issues that were stressing me resolved with the help of the reckon staff member who acted professionally
16. Mai 2025
Antwort von Reckon
Excellent to hear! Thank you so much for your feeback!
Antwort von Reckon
Thanks so much for your lovely feedback! We're so glad to hear that you've had a great experience with our tech support team — quick and helpful service is exactly what we aim for.
Thanks so much for taking the time to share your feedback 🙂
TECH Support Officer/Mastermind.
The TECH. Support was top notch. Nidhin was extremely helpful. Nidhin made the changeover simple as it would have been a nightmare for me on my own.
Many Thanks.
15. Mai 2025
Antwort von Reckon
Thank you for the fantastic feedback! We're so glad to hear that Nidhin provided such excellent support and made the process stress-free for you.
We'll be sure to pass on your kind words to him — he’ll be thrilled to know he made such a positive impact.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.