Was hired to put together a redwood outdoor sauna and as a carpenter I have honestly never seen such low quality. Door wouldn’t close, spliced wood, glue, and the crate was damaged (I pretty sure it w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... Mehr ansehen
Unternehmen hat geantwortet
We love our new sauna (Barrel with full window) Assembly was easy. Kit came very well packaged. Customer service answered all questions when they arose. Looks so nice we are getting questions from... Mehr ansehen
Unternehmen hat geantwortet
I had another amazing experience at Redwood Sauna! This was my return visit, I was buying accessories for our sauna. Unfortunately, I had to exchange one of the items.. The process was seamles... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Kontaktinformationen
20730 72nd Ave S, 98032, Kent, Vereinigte Staaten
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4,2
Gut
298 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Duo sauna and Alaskan cold plunge…
Purchased the sauna and cold plunge kit. Great experience over all. I had several questions leading up to delivery and I got quick and detailed responses. Delivery was great. Assembly of the sauna was quick and easy. The Alaskan cold plunge came already assembled as a whole unit. Directions were very clear. I’ve used both the sauna and cold plunge almost daily. The sauna gets very hot, over 212 so I have it set to a medium setting to keep it between 190 and 200. Cold plunge easily stays at 46. Great products, and great customer service.
14. Mai 2026
Antwort von Redwood Outdoors
Thank you so much for the detailed review! We're thrilled to hear you had a great experience from start to finish and that our team was able to provide quick and helpful support throughout the process.
It's wonderful to hear that both the sauna and cold plunge have become part of your daily routine. We really love hearing how customers are able to tailor their setup to their preferences, and it sounds like you've found the perfect balance for both heat and cold therapy.
Thank you again for your support and for choosing Redwood Outdoors. We hope you continue enjoying your sauna and cold plunge for many years to come!
Best purchase in a long time…
We couldn't be happier with our Redwood Outdoor sauna. The build was easy, my husband and I did it ourselves and an electrician hooked up the heater. Someone uses it almost every day. Great addition to our wellness routines. We would definitely recommend Redwood to anyone in the market for a sauna.
14. Mai 2026
Antwort von Redwood Outdoors
Thank you so much for the wonderful review! We’re thrilled to hear that you and your husband were able to build the sauna yourselves and that it has become such a meaningful part of your daily wellness routine.
There’s nothing better than hearing a sauna is being enjoyed almost every day, and we’re honored to be a part of that experience. Thank you for your recommendation and for choosing Redwood Outdoors and we hope you continue enjoying your sauna for many years to come!
Repurposed Hot Tub pad for Sauna and Cold Plunge
I ordered a sauna and cold plunge from Redwood Outdoors. The cold plunge was prebuilt and just needed to be moved into location. The sauna was a build, but the instructions were very well done. All materials were precut and fabricated, all perfect making the build out really easy. Once built, it took me a little over a week to get a qualified electrician out to finish the install of the heater and hookup to 220. The overall project came out better than expected! Great product and it looks great in my backyard.
11. Juni 2026
Antwort von Redwood Outdoors
Thank you so much for the thoughtful review! We're thrilled to hear both your sauna and cold plunge exceeded expectations and that the installation process went smoothly.
It's great to know the pre-fabricated materials and assembly instructions helped make the sauna build straightforward, and that everything came together beautifully once the electrical work was completed.
We truly appreciate your support and are honored to be part of your backyard wellness space. Wishing you many years of enjoyment with both your sauna and cold plunge!
Antwort von Redwood Outdoors
Thank you for your support! We're delighted to hear you're happy with the quality of your purchase.
We truly appreciate you choosing Redwood Outdoors and hope you enjoy your sauna for many years to come!
Great customer service!
5. Mai 2026
Antwort von Redwood Outdoors
Thank you for taking the time to share your experience! Hearing that you received excellent customer service means a great deal to our team.
We appreciate your support and are grateful for the opportunity to be part of your wellness journey. Enjoy your Redwood Outdoors experience!
Great customer service
Great customer service. Responsive and fixed my chiller very quickly.
12. Mai 2026
Antwort von Redwood Outdoors
Thank you for the kind words! We’re thrilled to hear our team was able to respond quickly and get your chiller back up and running.
We truly appreciate your support and are glad we could help. Enjoy your cold plunge experience!
I’ve had my Outdoor cove sauna for a…
I’ve had my Outdoor cove sauna for a month now. Probably one of the best purchases of my life. There were several hiccups trying to order, but Jessica in customer service was super helpful and responded quickly and promptly.
The build was super easy. Hardest part was putting in a level platform/pad. The only downside was the light it comes with, so I bought a cheap outdoor light and it’s been fine.
I use it almost everyday. It takes about an hour to heat up and I’ve gotten close to 210 degrees.
Anyone looking to get a real wooden sauna, this one is ideal.
4. Mai 2026
Antwort von Redwood Outdoors
Thank you so much for the thoughtful review! We're thrilled to hear your Cove Sauna has become one of the best purchases you've made and that you're getting so much enjoyment out of it.
We're especially glad Jessica was able to help navigate the ordering process and provide the support you needed along the way. We'll be sure to share your kind words with her.
We truly appreciate your support and recommendation, and we hope you continue enjoying your sauna for many years to come!
Pickup availability took a long time
Pickup availability took a long time. Frustrated with the instructions and confusing problems that developed during trouble ticket 1232512, review that and see how much time I spent trying to work through the problems.
The heater is missing screws and that is an ongoing process to try and get the manufacturer to send them out to me.
A fair amount of work locating an outdoor electrical box for the electrician. Feel free to call if you’d like additional information.
Hopefully next week I’ll finally have it up and running. So, yes, I’m frustrated.
5. Mai 2026
Antwort von Redwood Outdoors
Thank you for your feedback. We’re sorry to hear the installation process has been frustrating and has taken longer than expected.
Our goal is to help get your sauna up and running as quickly as possible, and we appreciate your patience as we work through the remaining items. Additionally, our Manager of Customer Resolutions will be reaching out directly to discuss your experience and see how we can help.
Thank you again for your patience and the opportunity to make things right.
Jared and the team provide great…
Jared and the team provide great customer service. I am totally satisfied with my purchase and would recommend to anyone. Thank You!
5. Mai 2026
Antwort von Redwood Outdoors
Thank you so much for the kind words and recommendation! We’re thrilled to hear you’re completely satisfied with your purchase and that Jared and the team were able to provide a great experience along the way.
We truly appreciate your support and are grateful you chose Redwood Outdoors. Enjoy your sauna, and thank you again for taking the time to share your experience!
It met my expectations
It met my expectations! I have been looking at sauna's for many years. Including this company for approximately 2 years just on its own. Every facet from communication, sales, and delivery was amazing. Being a plumber,light electrical contractor made the install a breeze. I knew from the start,in order for this to work in my area,I needed to reverse the door wall. It worked out perfectly.
10. April 2026
Antwort von Redwood Outdoors
We’re thrilled to hear that the communication, sales, and delivery experience all went smoothly and that your installation came together exactly as planned. It’s especially great to hear that reversing the door wall worked out perfectly for your space.
Thank you again for your support, and we hope you enjoy your sauna for many years to come!
Happy customer
I received my order in the timeframe Redwood told I would. I had one issue with the handle, but Chase at Redwood promptly dealt with the situation. I am very pleased with my purchase.
14. April 2026
Antwort von Redwood Outdoors
Thank you so much for the kind words! We’re thrilled to hear your order arrived within the expected timeframe and that Chase was able to quickly help resolve the handle issue for you.
We truly appreciate your support and are so glad to hear you’re pleased with your purchase. Wishing you many relaxing sessions ahead!
Great Customer Service
Appreciate the help in navigating the delivery to my customer. Thanks!
15. April 2026
Antwort von Redwood Outdoors
Thank you for the kind words! We’re glad our team was able to help navigate the delivery process and support you along the way.
We truly appreciate your support and look forward to assisting however we can in the future.
high quality sauna
high quality materials. came in a wonderful crate to protect everything. very minor imperfections to wood. only complaint is the screws are terrible made in China quality and many of the heads broke off. had to redrill holes and use deck screws that I had on hand. also the instructions could mention one thing better.....you end up with two pieces of spare siding that they ship in case there is damage. it would be good to mention that prior to putting the sauna together as I was saving those particular pieces for the top as they were beautiful and perfect and ended up not being able to use them. other than that great experience.
14. April 2026
Antwort von Redwood Outdoors
Thank you for such thoughtful and detailed feedback! We’re glad to hear the quality of the materials, protective packaging, and overall experience met your expectations.
We also truly appreciate the constructive feedback regarding the hardware and assembly instructions. Notes like yours are incredibly valuable as we continue refining both our installation experience and product documentation for future customers. The point regarding the spare siding pieces is especially helpful and something our team can certainly take into consideration.
Thank you again for your support, and we hope you enjoy your sauna for many years to come!
Redwood has been great
Redwood has been great! Timely responses and great customer service.
14. April 2026
Antwort von Redwood Outdoors
Thank you so much for the kind words! We’re thrilled to hear you’ve had a great experience with our team and that the communication and support have been helpful throughout the process.
We truly appreciate your support and hope you continue enjoying your Redwood Outdoors experience!
Order took 3 months longer than…
Order took 3 months longer than original commitment. Several missed dates and poor communication, confusion about the status of the order.
14. April 2026
Antwort von Redwood Outdoors
Thank you for taking the time to share your feedback. We understand the delays and shifting timelines surrounding your order created frustration throughout the process, and we appreciate your patience while working through those challenges with our team.
We’re continually working to improve communication and order visibility to create a smoother experience for our customers from purchase through delivery. While we regret that portions of the process left you disappointed, we’re glad to hear you ultimately decided to move forward with and enjoy your sauna.
Thank you again for your support and feedback.
I hope sauna is better than the service
We ordered the sauna and starter kit and knew it was on backorder, but no one reached out to us to keep in contact on how long this would be. We got minimal help from the staff and the tracking numbers were wrong. We had to do a lot of the tracking ourselves. Additionally, when our starter kit did not get delivered, the staff said they would send another one. They never did and I had to contact them again before anyone sent a replacement. I hope the sauna is better than the service.
10. April 2026
Antwort von Redwood Outdoors
Thank you for your patience and for taking the time to share your experience. We’re sorry the communication and overall process did not meet the level of service we are known for.
Feedback like yours is incredibly valuable as we continue working to improve communication, order visibility, and the overall customer experience. We truly appreciate the opportunity to learn and grow from experiences like this.
Most importantly, we hope you absolutely love your sauna once everything is fully set up and running!
We’ve had a great experience with…
We’ve had a great experience with Redwood Outdoors. The sauna and cold plunge are both high quality, well built, and look amazing. Everything works great and has been a huge hit at our property. Their customer service ( Jared) was also excellent — very responsive, helpful, and easy to work with throughout the process. We would definitely recommend them to anyone looking for a sauna or cold plunge!
9. April 2026
Antwort von Redwood Outdoors
Thank you so much for the thoughtful review! We’re thrilled to hear you’ve had such a great experience with both your sauna and cold plunge and that they’ve become such a great addition to your property.
We also truly appreciate the kind words about Jared, we’ll be sure to share your feedback with him and the team. Providing a smooth and supportive experience from start to finish is something we care deeply about.
Thank you again for your support and recommendation. We hope you continue enjoying your setup for many years to come!
Antwort von Redwood Outdoors
Thank you for the great feedback! We’re so glad to hear you’re happy with the quality of your sauna and that the assembly process was smooth and straightforward.
We truly appreciate your support and hope you enjoy your sauna for years to come!
All around good stuff from this company!
8. April 2026
Antwort von Redwood Outdoors
Thank you so much for the support! We truly appreciate the kind words and are thrilled to hear you’ve had a great experience with Redwood Outdoors.
We hope you continue enjoying your setup for many years to come!
Staff were excellent
Staff were excellent. However, shipping issues eventually became rather problematic. Staff did try to assist as best as possible
8. April 2026
Antwort von Redwood Outdoors
Thank you so much for the kind words about our team! While we’re sorry the shipping experience came with some frustrations along the way, we truly appreciate your patience and are glad our staff was able to support you throughout the process.
Feedback like this helps us continue improving, and we’re grateful you took the time to share your experience. Most importantly, we hope you’re now able to relax and fully enjoy your sauna!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.