I approached Refined Luxury to sell a couple of handbags .James offered a price I was happy with and despite been slightly nervous posting my bags I didn’t need to have worried -James contacted me as... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I recently came across refined luxury online go sell my Louis Vuitton bag and I am so glad I found them, James especially has been really helpful during the process. I sent my bag yesterday and w... Mehr ansehen
Unternehmen hat geantwortet
Received LV bag as a gift from husband. Had my eye on a certain one for a long time. Immaculate condition and arrived in a beautiful box, like buying brand new. Unbelievable condition, it’s perfect- l... Mehr ansehen
Unternehmen hat geantwortet
Sent WhatsApp with full details and photos of item would like to seller. Could see message was read but no response after 3 working days so read other negative feedbacks and reply from company advised... Mehr ansehen
Unternehmensdetails
Über Refined Luxury
Vom Unternehmen geschrieben
100% authenticated Pre-loved high end luxury designer items.
Our Services
- Repairs
- Product Sourcing
- Product Authentication
- Product Sourcing
- Product Authentication
- Restoration & Deep Cleaning
- Sell us your item
- Sell us your item
Kontaktinformationen
London, Vereinigtes Königreich
- info@refinedluxury.co.uk
- refinedluxury.co.uk
4,2
Gut
71 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 33 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very good quality products and…
Very good quality products and professional service!
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von Refined Luxury
Hi Emmanuel,
Thank you for taking the time to leave us such a positive review. We’re so pleased you were happy with the quality and service — that’s exactly what we strive for! Hope to assist you again soon.
All the best,
The Refined Luxury Team
Amazing Service – Highly Recommend!
I had been searching for a specific highly sought after handbag for a couple of years and finally found exactly what I was looking for on a resale platform. After reaching out to James with some questions about the product, I decided to purchase directly to save us both additional fees—and I couldn’t be happier with my decision!
James provided outstanding communication and service throughout the process. Everything, from the packaging to the description and the condition of the handbag, was absolutely spot on. The attention to detail and care exceeded my expectations, and the entire experience was a true pleasure.
I know I’ll be back to purchase from James again in the future, and I can confidently say you won’t be disappointed either!
5. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Refined Luxury
Hi Fiona,
Thank you so much for this wonderful review! We’re thrilled to hear how pleased you were with your purchase and the whole process. Your thoughtful feedback on the packaging, condition and attention to detail really means a lot to us. Looking forward to helping you again in the future — you know where we are when you’re ready for your next find!
Warmest regards,
The Refined Luxury Team
Easy to deal with
James is easy to deal with. I am based overseas, we have different time zones but i can’t complain with communication.
24. August 2024
Bewertung ohne vorherige Einladung
Antwort von Refined Luxury
Hi Edith,
Thank you so much for your kind words! It’s been a pleasure assisting you, and we’re glad that even across different time zones everything went smoothly. If there’s ever anything more we can help with, please don’t hesitate to reach out.
Best wishes,
The Refined Luxury Team
Honest and straightforward
Honest and straightforward. John was a gentleman throughout our transaction and as good as his word.
16. August 2024
Bewertung ohne vorherige Einladung
Antwort von Refined Luxury
Thank you for your feedback David 😊 We are pleased the selling process was fast & hassle free; we will pass the feedback on! Thanks for choosing to sell your item with Refined Luxury 😊
Helpful owner
Enquired about selling a Burberry bag to them. Firstly they didn’t respond until I chased up, then when they did, communication was fluffy at first. That being said, they did then reach out to apologise and although I decided against selling them my bag, the owner did give me some good advice on where best to sell.
9. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Refined Luxury
Thank you for your feedback Holly 😊 We appreciate you taking your time to leave us a review.
Amazing service
Amazing service
Absolute pleasure to deal with, from beginning to end.! I was selling, and had complete reassurance about everything and kept in the loop constantly about every step. Great customer service and support from James. Defo use again A++
3. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Refined Luxury
Thank you for your feedback Sean 😊 We are pleased the selling process was fast & hassle free! Thanks for choosing to sell your item with Refined Luxury 😊
Great Service
I stumbled across the site only a week ago and they had the item that very few have that I have been looking for for some time. The key pouch was in excellent quality with an even better price plus there was a lovely welcome offer I was able to take advantage of. The communication was good and they were happy to provide the additional photo I was looking for which secured my purchase. It arrived promptly, working 48 hours of me ordering i and it was packaged well. A really great service thanks again. I will continue to keep an eye out for any future purchases.
27. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Refined Luxury
Thank you for your review! We are glad to hear of your positive experience & that you love the new key pouch 😊
I wanted this keychain and refined…
I wanted this keychain and refined helped me secure it. Great service, went and arrived quickly.
23. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Refined Luxury
Thank you for your review 😊 We are pleased you love the keychain! Thank you for choosing Refined Luxury 😊
Antwort von Refined Luxury
Thank you for your feedback 😊 We look forward to welcoming you back soon. Thanks for choosing Refined Luxury 😊
Great purchase for a lv bag
Great purchase for a lv bag . Great delivery and service and authentication. Best
15. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Refined Luxury
Thank you for your feedback 😊 We are pleased you love your purchase! Thanks for choosing Refined Luxury 😊
Great company
Great company, fast payment would defo sell to them again! Xx
11. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Refined Luxury
Thank you for your feedback 😊 We are pleased the selling process was fast & hassle free! Thanks for choosing to sell your item with Refined Luxury 😊
Great seller
Great seller! I bought a Saint Laurent bag as a gift. The seller sent me many photos before purchasing and answered all my questions! sent very quickly. In 4 days the bag was delivered from UK to the USA. Great packaging. Thanks a lot!
23. Jänner 2024
Antwort von Refined Luxury
Thank you for your feedback 😊 We are pleased that delivery was fast & are sure the bag made the perfect gift 🤩 Thanks for choosing Refined Luxury 😊
Quick
Quick, easy sale. sent pictures of my item in, sent off item and had the money in my bank next day! will definitely recommend to friends and will use again myself!
3. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Refined Luxury
Thank you for your feedback 😊 We are glad we made the process hassle free! Thanks for choosing to sell your item with Refined Luxury 😊
Perfect purchase
Having never purchased pre loved before I was slightly apprehensive, however Becky was very helpful and knowledgeable. The bag I purchased was for an up coming holiday and I couldn’t be happier the bag is in perfect condition. I will definitely be purchasing from Refined Luxury again.
24. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Refined Luxury
Thank you for your feedback 😊 We're glad to hear that Becky provided helpful and knowledgeable assistance, and that you're happy with your purchase. Thanks for choosing Refined Luxury 😊
Great experience and great team !
Great experience and great team !! Support is amazing! Fast delivery and high quality product as describe on the website
I made two orders and for sure I will order again !!
5. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Refined Luxury
Hi there,
Thank you so much for sharing your experience! We’re delighted to hear you were happy with both orders — from the quality of the products to the speed of delivery and our support team. It truly means a lot to us to have your trust and repeat business.
Looking forward to helping you again whenever you’re ready!
Best wishes,
The Refined Luxury Team
Brilliant service, same day payment!
Quick, easy sale. Payment made same day in to my bank. Staff was very helpful and really know there stuff… I would definitely recommend refined luxury to my friends and family - thank you
22. November 2023
Bewertung ohne vorherige Einladung
Antwort von Refined Luxury
We really appreciate your review and choosing to sell your items with us. Thanks for choosing Refined Luxury 😊
The condition of the bag was exactly as…
The condition of the bag was exactly as described. However I would suggest that you invest in better packaging. I got my delivery in a used boxed covered in parcel tape with a hand written label, so was a bit worried about how the bag would be inside.
I have used other re-sale sites and they have very nice packaging with their brand name on the inside etc….
Thanks
14. November 2023
Antwort von Refined Luxury
Thank you for taking the time to share your feedback. We truly appreciate your input, and we're sorry to hear that we fell short of providing you with a 5 ⭐️ experience this time.
We are committed to sustainability and eco-conscious practices. For every order, we plant a tree and make an effort to reuse packaging materials. We include a leaflet in each parcel outlining our sustainable initiatives, and we apologise if it was missing from your package. Additionally, we offer a gift wrapping service with branded packaging (which we will happily throw in at no cost on your next order😊)
We're pleased to hear that you are satisfied with the condition of the item, and we value your feedback as it helps us improve our services.
Thank you for choosing Refined Luxury.
I have purchased twice and everything…
I have purchased twice and everything has been great, the products are great as described and the customer service is great. I can only recommend!
27. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Refined Luxury
We really appreciate your review and custom once more. Thanks for choosing Refined Luxury Sandra 😊
I loved this website
19. Oktober 2023
Antwort von Refined Luxury
Thanks for your review. We are glad you love your new Palk backpack Nadam. Thanks for choosing Refined Luxury 😊
Superb shopping experience
Superb shopping experience! They have the most beautiful things in stock in excellent condition and it all arrived packaged beautifully in a timely manner. James was great! Thank you, will shop again here 100%
23. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Refined Luxury
Thanks soo much for your review Maria. We are glad you love your new Gucci belt! Thanks for choosing Refined Luxury 😊
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