Avoid Regus
I’ve been renting rooms at Regus Markham Allstate for more than five years. They have issues with their accounts and online booking system. I have to monitor closely with their bills. The previous staff were helpful and prompt in rectifying and solving the problems.
Recently Regus Allstate changed their manager, and my experience is that she is not helpful solving my online booking problems (which is another big issue with their system). I sent her office emails as I was unable to book a room online as my account is blocked for no reasons (I paid my bills promptly). No one cared to respond until I called the office 4 days later. The new manager kept telling me to go to Help online. As we all know those Help online is not HELPFUL as the answers are robotic and redirecting. At this moment I cannot get in touch with anyone to fix the issue.
As well, it takes 7-8 seconds to print ONE black and white copy, and much longer to print a coloured copy using their copying machine. Any convenience store photocopier is faster than that and with good quality.
I do not recommend this company.
Antwort von Regus - Markham Allstate
Hi Sammy, I’m sorry you felt this need to escalate these concerns online.
We acknowledge you experienced duplicate charges and sincerely apologise for this; the charges in question were brought to our attention and refunded soon after.
I looked at your account and can see that your services were restricted twice in 2023 due to overdue invoices. Your card provider rejected two payments, and we informed you of this by email; please remember that you can view these payment notifications in the document section of your online account (myregus.com).
Your centre team have attempted to assist your every request and despite your concerns they remain at your disposal if you have require their assistance; in the event that they are unable to assist they are able to request additional support from other teams and we can only apologise if the speed of our response did not meet your expectations.
A member of my team has contacted you and if you require further support please feel free to contact me directly at michelle.spire@regus.com.
Kind regards,
Michelle Spire Assistant Global Customer Service at Regus