Got a sweet deal from an online seller of Reina, radiator came next day, very very cheap considering how good the quality is? I'm not sure how they are producing such an outstanding radiator at a pric... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
All good no issues with my radiators, plumber did not have a hard job fitting them he also commented on how good they looked in my living room 5 stars...…well done reina
Unternehmen hat geantwortet
Better than expected, Absolutely stunned by the value for money! I would order Reina nerox radiators again without a doubt, looking at them they could have easily been twice the price they are that go... Mehr ansehen
Unternehmen hat geantwortet
Cannot fault these guys, had some technical issues, they were quick to help out and gave me some good advice! Radiator fitted and working perfect... Looks fantastic in my lounge.
Unternehmen hat geantwortet
Unternehmensdetails
- Heizkörpergeschäft
- Bäderstudio
- Geschäft für Dekoration und Inneneinrichtung
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Vom Unternehmen geschrieben
Welcome to REINA – the UK's leading supplier of designer radiators and heated towel rails. Established in 2005 and still privately owned, REINA continues to design and create more products than any other company in this field, constantly leading the trend by combining the latest styles and functionality. Everyone has their own sense of style and design, and that’s why REINA has created a range of products that meets the needs of every interior style. Whether it is timeless classics to the latest in energy efficient designs, our radiators are now one of the most sort after products here in the UK. Over the years we have worked to create, no matter what, the perfect home environment when it comes to home heating. We are driven to understand how the REINA products can transform interiors to meet the new fashion designs for the home and our key criteria are style, desirability, uniqueness, originality and innovation. Adding excitement to the world of heating, the REINA range of designer models are sure to encompass the perfect design for you, no matter what shape, style or size you are looking for and we will continue to remain at the forefront of designer radiators and towel rails.
Kontaktinformationen
Atay Global Ltd, Unit 6, Weybridge Farm, Stambourne Road, Great Yeldham, CO9 4RB, Essex, Vereinigtes Königreich
- 01787 238540
- info@atayglobal.com
- reinadesign.co.uk
3,7
Akzeptabel
129 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Avoid.
Ordered two Casina aluminium vertical radiators for the hall. I really liked the look of them but within a week or so one of them was leaking from an impossible to access construction joint. I fitted these rads myself, as I am a qualified tradesman and have been for around 40 years now, and I have to say they were the most difficult and finicky things to fit. The clearance between the vanes was so tight that it was impossible to fit the little silicone rubber gaskets. I tried at least 10 times to mount the rad with the gaskets but they got pushed out every time so I gave up and mounted them without. When I reported the leak they immediately blamed the lack of gasket as the reason for the failure which is, of course, utter tosh, but a very handy way of avoiding warranty claims I would suggest. £300 down the swany.
Follow-up:
Both radiators are now leaking from various joints at various times. It seems to me that the method of construction cannot cope with the thermal movement of the aluminium sections. It's such a shame, as they look great, but they are not fit for purpose and will be replaced with another make. £700 down the pan.
6. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Reina Designer Radiators
Dear Pete,
We are truly sorry to hear about the challenges you faced with the Casina aluminium radiators. It’s clear that you’ve encountered significant issues with both the installation and performance, which is far from the experience we aim to deliver.
Your detailed feedback regarding the construction difficulties and subsequent leaks is invaluable. We understand how frustrating it must be to have invested in a product that did not meet your expectations, especially when your expertise as a qualified tradesman should have ensured a straightforward installation.
We hope that the situation was resolved to your satisfaction, and we deeply regret the inconvenience and expense you’ve experienced. Please be assured that your feedback will be used to review and improve our product design and quality control processes. Thank you for bringing this to our attention, and we apologise for the impact this has had on your project.
Reina Team
Very bad quality 3 of 5 were faulty
Very bad quality, 3 out of 5 were faulty. I have ordered five REINA Casina radiators over the course of 10 months. For the first order, one radiator was visibly damaged and sent back. I waited four months for a replacement. For the second order, I ordered three REINA Casina radiators for the the other room. When the vertical radiator was installed, it leaked from the bottom (not valves). The plumber thought maybe a welding error during manufacturing. I was sent a replacement, which I had the plumber had to install a second time. The same problem happened with the new replacement radiator. I’m now at a loss as what to do- will I have the same problem with the second replacement? I’m now tied to this style in the rest of the house. In summary, i needed 5 radiators, and three of the ones received have been faulty. Nothing but hassle. Wish I went with a different brand and style.
19. August 2021
Bewertung ohne vorherige Einladung
Antwort von Reina Designer Radiators
Dear Cara,
We are genuinely sorry to hear about the ongoing issues you’ve faced with the REINA Casina radiators and the extensive hassle this has caused you. It’s concerning to learn that you’ve experienced repeated faults and delays, which are far from the standard we strive to uphold.
We understand how frustrating it must be to deal with multiple faulty units and the resulting inconvenience. We hope that the replacements were eventually resolved and that you were able to complete your installation without further issues.
Please be assured that we are taking your feedback seriously and will investigate the matter thoroughly to prevent such problems in the future. Thank you for bringing this to our attention, and we regret the negative experience you’ve had.
Reina Team
Avoid!
I ordered a designer towel rail and once my bathroom fitter opened it, he realised that it only comes with fixed brackets (which look incredibly flimsy btw). This is a problem when the rail is meant for a half-tiled wall (pretty standard for most bathrooms I would say). I rang the retailer and have had no help from them so I tried Reina - no customer service or any aftercare whatsoever.
6. August 2021
Bewertung ohne vorherige Einladung
Antwort von Reina Designer Radiators
Dear Anna,
We are deeply sorry to hear about the issues you've encountered with the designer towel rail and the lack of support you received. It's concerning to learn that the brackets were not suitable for your installation needs and that our customer service fell short of your expectations.
We sincerely hope that this issue was resolved to your satisfaction and that you were able to complete your bathroom project successfully. Your feedback is crucial, and we are actively working to improve our aftercare and support processes to prevent similar situations in the future.
Thank you for bringing this to our attention, and we apologise for any inconvenience caused.
Reina Team
Just dreadful substandard products
Just dreadful substandard products . Bought 2 large Neval aluminium radiators and when fitted both poured out water from various points .These cost £500 plus each . Replacements were sent only for those to also leak from the same areas. How is this possible ??? This company advertise these products as quality , they aren’t !!!! Do not buy 😡
9. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Reina Designer Radiators
Dear Alison,
We’re truly sorry to hear about the issues you’ve faced with the Neval aluminium radiators and the inconvenience caused by the repeated leaks. This is not the level of quality we aim to deliver, and we understand your frustration given the significant investment you made.
We sincerely hope that the replacements were resolved swiftly and that the problem was rectified. Please know that your feedback is invaluable to us, and we are reviewing our quality control processes to prevent such issues in the future.
Thank you for bringing this to our attention, and we deeply regret any inconvenience you’ve experienced.
Reina Team
Shocking products and suppliers are sub…
Shocking products and suppliers are sub standard as well
WOW a response after over THREE YEARS!!!!
You really do take customer service seriously.
Says it all really what a joke
21. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Reina Designer Radiators
Dear Jonpaul,
We deeply regret that your experience with our products and suppliers has fallen short of expectations. We take your feedback very seriously and are committed to addressing these issues to ensure better quality and service moving forward.
We sincerely apologise for the inconvenience and frustration this has caused. If there is any specific feedback or details you can provide, it would help us in our efforts to improve. Thank you for bringing this to our attention.
Reina Team
Faulty bracket and no support
Ordered a radiator. On installing, one of the mounting brackets was faulty and broke very easily. Am trying to get them to replace this part through the seller, aqva.co.uk as Reina do not deal with customers directly. Was promised the part would arrive two weeks ago but ... nothing. It's becoming a routine where I call Aqva, who in turn call Reina, and nothing happens. I can't finish the bathroom and this is a nightmare.
18. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Reina Designer Radiators
Dear Rich,
We sincerely apologise for the trouble you've experienced with your radiator order. The issue with the faulty mounting bracket and the subsequent delays in receiving a replacement are unacceptable, and we understand your frustration.
We are committed to resolving this matter as quickly as possible. Our team will coordinate closely with Aqva to ensure that the replacement part is dispatched without further delay. We will also review our processes to improve our response times and communication in the future.
Your patience during this time is greatly appreciated, and we apologise for any inconvenience this has caused you. Please know that we are taking immediate steps to address your concerns and expedite the completion of your bathroom project.
Reina Team
Sadly despite multiple attempts to…
Sadly despite multiple attempts to resolve stock and delivery issues I continue to have an unfulfilled order after a month of trying. I have being going via another retailer who has been very helpful in trying to obtain information about my order as Reina is their supplier. Whilst I'm very aware of the impact COVID is having on businesses my biggest frustration is not being updated, told when I may get my order, one minute being told my items are in stock and being picked from the warehouse and the next minute being told there no longer in stock. It appears there is a breakdown in communication between the retailer I purchased the items from and Reina with total confusion about my order and when this will be fulfilled. Not a great experience and whilst I may well only have one side of the story (Retailer) I find it really poor that Reina have never once made contact to 1) Apologise or 2) update me on the outstanding items.
The item I did receive which was late came with no delivery confirmation so it was lucky as I'm home working that I was in to receive my order.
Can I please find out about my order asap as it has come to the point that I have had to delay work on my property twice.
23. März 2021
Bewertung ohne vorherige Einladung
Antwort von Reina Designer Radiators
Dear Kevin,
We sincerely apologise for the inconvenience and frustration you've experienced with your order. Your feedback highlights significant areas where we need to improve, particularly in communication and timely updates.
We're deeply sorry for the delays and the lack of clarity regarding your order status. The disruption caused by COVID-19 has indeed affected our operations, but we understand that this does not excuse the breakdown in communication you’ve encountered.
We are actively working with our retail partners to ensure better coordination and to prevent such issues in the future. We acknowledge this issue was in 2021 but we sincerely hope our team reached out to you immediately to provide a detailed update on your order and work towards a swift resolution.
Reina Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.