relay.delivery Bewertungen 

Returned a parcel 2 weeks ago and relay have had it for 9 days without dropping it off to collection point. Generic email response.

They lie about delivery failed . We have a doorbell camera no body even attempted to deliver our parcel ... Absolutely SHIT

Terrible delivery experience: 3 of 4 parcels "lost in transit". Extremely slow reply from customer support. Some of human agents are very efficient, providing a immediate resolution, others just not. For the first category mentioned, 5 stars. For example, the same day receiving the emails with the confirmation that the parcels were lost in transit: one of agents changed the status of the item immediately and I get the refund; the other agent didn't so I am still sending emails to Relay to fix that. No reply or resolution was coming from Relay about this yet . As the parcels were supposed to arrive in the end of August, it is very frustrating to have to wait so long time and waste my time with emails.
Definitely not recommend using this company for delivery if they will not improve their services.

Misleading people to go collect the parcel themselves and it takes longer for the parcel to arrive at the store than to be delivered. Most stupid and confusing idea ever. Whoever thought of this should get sacked unless making your customers confused and frustrated is the company's goal.

Excellent customer support! I contacted Relay about a parcel with no tracking updates, and they helped me resolve the issue. The tracking was updated the next day. I’m now experiencing the same problem with another parcel, and I hope they’ll be able to help me again. Thank you for your support!

6 days and still no parcels no updates for 2 days, past its scheduled date and customer service non existent

Horrible. Only started using Relay with Vinted recently, so far 3 parcels have yet to arrive and its been near a month.

Got to be the worst delivery service out there, delivery times from pick up to drop off are so slow, I advise not to use as your courier and avoid at all costs

driver handed item to me very pleasant a asset to the company

Worst delivery company . Incompetent drivers with poor experience in the industry. Today my parcel delivered to wrong address. Are the drivers blind can’t they see the address or road or apartment number. That’s the second time happening

I had two parcels from Amazon delivered to the wrong address. A photo of the packages was shown at a door I didn't recognise.

This is got to be one of the worst delivery ive ever come across on the 15.09.26.
The driver took a picture of my front door but chucked tha parcel on the floor near the bin.
He didn't even come near my door to give me a chance to answer. A terrible service the driver should be sacked.

If I could give 0 stars I would. What is the point of leaving detailed instructions if the courier is too stupid to follow them. I have gone so far to block all online deliveries with relay where possible. The worst company ever

Literally not fit for purpose. Horrible. Zero customer service. Parcel hasn’t updated in a week. I have disabled this option on my Vinted account. Even worse than Evri.

Worst possible experience, they make up delivery times and then say it’s available for collection at somewhere you’ve never been or mentioned. They can’t guarantee when they can deliver it and then mysteriously log it as an unsuccessful attempt when you were in your property.
It’s gaslighting - avoid and make sure you never select it as an option

So I have purchased 4 different orders on vinted with Relay delivery in the last 2 weeks and guess what - 3 havent arrived at all and one was missing for ages and when finally arrived it was slammed through letterbox so smashed to pieces and Jiffy bag was covered in mud so looked like it has been stamped on the floor. On the most recent one, I ask the seller if they have sent and when they say they have I advise them that the status page on vinted through relay still says ‘waiting to receive your vinted order’. So basically after a few weeks Vinted refunds the buyer and the seller loses the items and cost of the items so is out of pocket but buyer gets refunded. Please please every one don’t use relay for sending parcels to avoid disappointment. Relay are likely pocketing the items and not updating status knowing that Vinted will pay back the buyer. Massive scam happening and trading standards need to step in to halt company trading until investigated. Please everyone report to trading standards to investigate as it’s the only way they will get looked in to if everyone who’s had a bad experience reports it. I have made sure I have clicked off Relay option on vinted in settings to avoid this happening to me when sending

If i could give no stars that's what it would be. Shien tend to use this delivery company despite its ridiculously bad reputation for either not delivering on time or leaving parcels in inappropriate places. I have the same experience with them every time. I am still waiting for a parcel that was due by 14th September. They do not respond to complaints and they should be investigated. Also they deliver up to 10pm. I certainly wouldn't be opening the door to a delivery driver at 10pm!!!!

Had a parcel supposedly delivered. Can't find no emails. They show it sticking out of the letterbox. But when I looked 10 muns later it's not there. And I have no idea who it's from as I get loads of deliveries. You can't get in touch with them. The website is confusing and am not happy with the at all

Most probably the worst delivery company we have ever seen. Delays, damage and a nightmare to send anything. I would not recommend this company to anyone. Infact I go out of my way to avoid it now and I won’t actually order from any company that uses them.

A very bad service. I am an invalid with multiple health problems and housebound. My orders are destined for a supermarket three quarters of a mile away. I have no way of collecting them.