relay.delivery Bewertungen 106

Appalling Service and Non-Existent Support
I wouldn’t even give this company one star if I had the choice.
If anything goes wrong with your delivery, do not expect to reach a human being. The website is an endless loop of "helpful articles" designed specifically to prevent you from speaking to anyone. There is no contact telephone number, which is a massive red flag for any reputable business.
When you finally break through to a contact form, the system forces you back to the same irrelevant articles you’ve already dismissed. If you try to bypass them, the site often wipes your data, forcing you to start the entire tedious process again. Has anyone at this company actually tested this journey? It is an exercise in absolute stupidity.
The Delivery Failures:
I have just endured three consecutive failed deliveries. On every occasion, I was sat at home waiting, yet the tracking claimed a delivery attempt was made. Whether the drivers are faking the attempts or going to the wrong address, I have no way of knowing because there is no one to talk to.
The Lack of Logic:
It is staggering that a company would choose to waste petrol, van space, and man-hours on repeated failed attempts rather than providing a simple phone line to rectify the issue. You are throwing money away through sheer incompetence.
Final Verdict:
In a world where I can simply walk into a shop and speak to a person, why would anyone tolerate this? The lack of oversight is shocking; staff can claim anything, drop parcels anywhere, and the customer is left with zero recourse. This is an utterly unregulated, poorly managed, and nonsense way to run a business.

Delivery was on time, but the guy who delivered the package took my picture without my permission. As soon as I opened the door he immediately took my picture. This is very disrespectful and against privacy.

Three parcels ordered using relay for delivery, all on different days. Not 1 arrived to my address. I cannot stress enough, use any other courier than these

They either deliver late or never. Even if you are home, they say they could not deliver as no one opened the door. The worst delivery company

Parcel delivery was never attempted and has been marked as returning to sender for 3 weeks. Terrible service, wish Vinted would stop using them

The most unreliable delivery service!! Waited in all day for a package then to only have been delayed in delivery I can tell you all stay well away from relay delivery I will never ever use their service again!!!!!!!! Horrendous no contact number, no human to talk too what an absolute sham!!!!

Obviously unclaimed profile since most reviews say the same thing. Had multiple bad experiences, the last one was the worst, my parcel was lost and there's 'nothing they can do'

Zero stars was unfortunately not an option.
I can't believe large companies like ASOS use this awful delivery service.
They are quite literally impossible to contact when there is inevitably a problem.
They don't hit delivery deadlines, and they don't seem to care about hitting them.
There is no point paying for 'next day delivery' if Relay is going to be the courier - it's a waste of money.

I honestly wouldn’t even give this delivery company a single star if that were an option. This has been one of the most frustrating experiences I’ve ever had with a courier service.

For five straight days, my parcel has supposedly been “out for delivery,” yet no attempt has actually been made to deliver it. No knock at the door, no missed delivery note, nothing. Just the same recycled updates with zero action behind them. It feels like the tracking system is completely meaningless.

Customer service hasn’t helped either—vague responses, no accountability, and no clear explanation of what’s going on. It’s incredibly disappointing to be left waiting day after day with no real progress or communication.

At this point, it’s not just an inconvenience—it’s a complete failure of service. I would strongly advise others to avoid using this company if you actually want your parcel delivered.

The Relay driver that has delivered parcel to me just puts them on the doorstep and walks away they don't even bother to knock and let you know

Two failed deliveries in the same week !!
Despite having been informed not to deliver after 6pm as the farm gate is on auto lock. Receive an email of delivery window between 4 to 9PM .
We're in an isolated area and not easy to find the farm in the dark !
No attempt to call me .
Shein don't take any responsibility just send an email Failed attempt to deliver contact carrier.
2 emails to Relay , message also left on their online customer help centre. Not responded !! Absolutely shocking service !!
I still haven't received my parcels. Let's see what happens today. My feeling is that they are not reading the delivery instructions or just simply not even attempting to deliver. No trust in them

I don’t want to give 1 star also but can’t help
Got lots of text and mails from relay about my order since a week before the order delivery
Still haven’t received my order

Nonsense site needs to close asap

Terrible service. 1st package from Relay was a shop pick up. Was messaged to say it had arrived. Nope not delivered. 2nd attempt still not arrived. Day after…finally. Thought the delivery to my address would be better. I have cctv , so I know that they didn’t attend my address at the failed delivery time. They called from an 020 number, when I answered on the second call, they hung up. 3 day wait for next delivery. Absolutely no customer service, no one you can contact, just a generic q and a page. Absolute dross, never have any issues with the other delivery services. Very Dissatisfied.

I was apprehensive about my delivery after seeing all the negative reviews. My delivery was excellent . It was delivered on time. The tracking kept me up to date; up to point of delivery. The gentleman who delivered the parcel was friendly and polite. Maybe I was lucky he knew my area well. Thank you for an excellent service and delivery

Disgusting delivery company. Leave parcels on pavements in city centre and in bins. Have the audacity to send the photo proof of where they’ve delivered it ‘to a safe place’

ASOS need to stop using this appalling delivery service or I’ll stop shopping with them.

Terrible. Do not use!

My vinted parcel was picked up by the courier to be returned to the seller but no update sent! The tracking info indicating that the parcel is simultaniously at my local parcel shop and it is being delayed!! This confusion makes my refund complicated and I do not even know if I am going to get it
I have also found out they are part of royal mail which explains a lot of their faults!

Absolute worst delivery service!
Lost 2 packages and no support available

I've used Relay 4 times and two out of the 4 parcels have gone missing/permanently still in transit. Contacted them regarding the first missing item and had an email back to say they were looking into it then nothing. I will be advising anyone who buys from me or who i buy from not to use them in the future as they only have a 50% chance that the item will arrive, Very Poor Service.

Delivered wrong item to Vinted Buyer, then sent the email say” it’s been delivered”. But no tracking information, don’t know where is my real item. ( I am the seller)