I subscribed for the $2 trial on behalf of a homeless family that I was assisting, which was no more helpful than the free search sites so stopped using. Unbeknownst to me they kept taking out $66 per... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I signed up for Rentumo thinking it was a one-time access, but later realized I had subscribed to a recurring plan. That was my mistake for not reading more carefully. I reached out to their sup... Mehr ansehen
Unternehmen hat geantwortet
I was genuinely surprised at how quickly the rental offers started coming through after signing up. It made searching for properties so much easier and saved a lot of time. A great platform for anyone... Mehr ansehen
Unternehmen hat geantwortet
I used Rentumo one time for receiving more details about an appartment that I was interested for. However, I didn't realise I was getting a subscription. I made contact with customer service to cancel... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Hausverwaltungsunternehmen
- auch in
- Immobilienagentur
- Immobilienmakler
- Immobilienvermittlung
- Wohnungsvermietungsagentur
Über Rentumo AU
Vom Unternehmen geschrieben
From studios to family homes, Rentumo.au makes searching and connecting easy: all in one place.
Ready to start your search for a new home? 👇
Discover all listings
Kontaktinformationen
Australien
- info@rentumo.au
- rentumo.au
4,3
Hervorragend
102 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
10 out of 10
Highly recommend subscribing, rentumo will have you in your own place in no time, the subscription is worth it
6. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi Drew, thank you for taking the time to leave a review!
I was very impressed with the customer…
I was very impressed with the customer service provided by Sam! I enjoyed browsing through the website looking at rentals, a very straight forward and easy to use platform. I accidentally signed up for a subscription that was a mistake on my behalf, and I can’t afford, and Sam resolved this within just a few hours. overall 5 star review and great customer service!!
5. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi Michelle, thank you so much for your kind words! We're very happy to hear you enjoyed the platform and had a smooth experience with our customer service.
We're always here if you need us again!
I had a very disappointing experience
I had a very disappointing experience with the Rentumo website. The platform is very limited, and it is almost impossible to actually find a house through it. The subscription prices are also extremely high.
I paid $2 for a 4-day trial, with no intention of renewing it. After the trial period ended, $65 was automatically taken from my bank account for a one-month subscription that I did not knowingly authorize.
When I contacted customer support, they were not willing to refund the amount until I mentioned that I would contact my bank.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi Anita, thank you for taking the time to share your experience.
We’re genuinely sorry to hear that there has been confusion regarding both our platform and our payment procedure. We understand how frustrating this can feel and we appreciate the opportunity to clarify how Rentumo works.
Rentumo is not a real estate agency or property owner, we are a rental search engine that aggregates listings from hundreds of publicly available rental websites. Our goal is to save time by bringing these listings together in one place and by offering tools such as instant alerts, early access to new listings and the ability to contact advertisers directly. While we strive to provide a broad and up-to-date selection, availability and response rates ultimately depend on the landlords and agencies posting the listings.
Regarding pricing and subscriptions, we do our best to communicate our plans and terms as clearly as possible at every step:
1. Before registration, where the subscription structure and renewal terms are displayed
2. During registration, where users must actively accept the terms and pricing
3. After registration, via a confirmation email that reiterates the trial duration, renewal date, and subscription price
The $2 trial is a limited-time introductory offer that automatically converts into a monthly subscription unless canceled before the trial ends. This renewal mechanism is clearly stated in our terms and during the checkout process.
We understand that trial-to-paid transitions can sometimes be overlooked, and we never want users to feel caught off guard. Our support team follows a structured review process for refund requests to ensure consistency and fairness for all users. While refunds are not automatic once a subscription has renewed in line with the accepted terms, our team does assess each case individually and aims to be helpful and transparent throughout the process.
We regret that your experience left you feeling dissatisfied and we truly value all feedback as it helps us improve both our communication and our service. Should you wish to discuss your case further or need assistance in the future, our support team remains available and willing to help.
Understanding and Good Customer Service
Very happy ar the fact Rentumo refunded me There was a mix upwith cancellation of my trial period
Excellent service
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Thanks for your feedback, Marilyn!
I liked that Sam helped with my…
I liked that Sam helped with my dispute. Unfortunately I couldn't contact anyone when I hit the contact button 😕 I tried on many occasions.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi Anna-Marie!
We’re glad to hear that we were able to assist you!
Regarding the contact button, we’re sorry to hear you experienced technical difficulties. However, we didn’t receive any prior message from you about this issue, which unfortunately meant we didn’t have the opportunity to investigate or help resolve it at the time. We also haven’t received similar reports from other users, so it’s possible the problem was related to a temporary or device-specific issue.
We always encourage users to reach out to our support team directly if something doesn’t work as expected. We’re here to help and can usually resolve these issues quickly.
If you’re still experiencing any problems, we’d be more than happy to look into it for you. Please feel free to contact us so we can assist you properly.
Easy property finder
A super easy platform to list your property for rent or sale—quick setup, clear interface, and your listing goes live in no time
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Thank you for your review!
Exceptional customer service.
The company does well in accommodating every user’s personal circumstances for well tailored customer service. Highly recommended.
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi Munya, thank you for your kind words!
Recommendation for Rentumo for rental properties
I set up an account in April when I was desperately looking for accommodation. Within four months (in July), I was moving into my new accommodation. This was possible due to the wide range of properties I could choose from thanks to Rentumo.
I did have an issue with cancelling my account and trying to contact them. However, the matter is finally being amicably resolved thanks to their team and Sam the Country Manager.
If I have to look out for accommodation I would definitely make use of Rentumo again.
23. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi Eudora, thank you for taking the time to leave your review!
Good service and quick support
Good service and quick support. They helped me sort out an issue fast and were very responsive. Kudos Rentumo team.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi Rohan, thank you for your review!
Didn't know I had been enrolled in an…
Didn't know I had been enrolled in an automatic subscription when I signed up for just two days. They happily took my money without making things clear.
16. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi Val,
Thank you for your feedback, we're truly sorry to hear about the trouble you've experienced.
We'd be happy to look into this and see if we can rectify this.
Could you please reach out to our team over at info@rentumo.au?
We’d be happy to help resolve this issue as quickly as possible!
Useful and convenient …
Rentumo is a great site and convenient that all rental listing are in one spot and you dont have to search different websites.
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi Megan, thank you for your review! 🙌
Very impressed with Rentuma customer…
Very impressed with Rentuma customer service staff mainly Sam who dealt with my situation and resolved it quickly and very professionally.
Thanks Sam
Best wishes
Natalie
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi Natalie, thank you for your kind words! Happy to have helped! 😊
I mistakenly did not cancel my…
I mistakenly did not cancel my subscription and 65 dollars came out of my bank and with just explaining to rentumo they were happy to refund me.
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi Emilee, thank you for your review! Happy to hear we could settle this misunderstanding!
Rentumo helped finding somewhere to…
Rentumo helped finding somewhere to rent super easy! As soon as a place matched my description, I was notified right away and able to apply in seconds!
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi Eve, thank you for your feedback regarding our platform!
Great Customer Servie
Sam was really helpful and went above and beyond. Thanks Sam for your great customer service ☺️
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi! Thank you for taking the time to leave your review, it's much appreciated!
The customer service was amazing
The customer service was amazing! The team provide exceptional professional services and are very knowledgeable and responsive when it comes to finding the perfect property for you. Thanks team great job!
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi Jasmine, great to hear your positive experience with our platform!
I withdraw my complaint
I thought I had subscribed to rentumo but, I hadn't at all, I'm very confused about what happened.
I apologised to Rentumo.au & they were completely gracious re the complaint I had made
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi Lynette, thank you for taking the time to leave your feedback after our interaction! Happy we could help!
This has been a blessing to me as my…
This has been a blessing to me as my family had found our home 3 days into using this app. Thankyou to the team that has resolved my issue with unsubscribing as well. I will be sure to pass on this app to all my friends that are looking for homes in the area.
Thankyou again
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi Afa, great to hear you found a new home through Rentumo! Thank you for spreading the word! 📣
Great customer service!
I had a disagreement with this company and they took care of it within 24 hours.
4. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Dear Daniel,
Thank you for your feedback. We're very sorry to hear about your experience with our platform.
Could you please reach out to our team over at info@rentumo.au to see how we can resolve this?
Thanks in advance!
Amazing customer service
Amazing customer service! When I encountered a billing problem Sam responded to my email within 24hrs and we came to a resolution! Love the attentiveness!
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rentumo AU
Hi Kristi, thank you for your review! 💪
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.