Avoid Reputation K at ALL COSTS- Dishonest and appalling service
Order number is 12614S189613
I purchased face cream from Reputation K in June. They took my money instantly and issued an order number. Over a month later, with nothing delivered, I contacted them in July. Their response? There was a “problem” with my delivery and I should go to the post office to sort it out myself.
Since then, I’ve been to the post office four times. We are now in mid-August — still no package. Customer support then started implying the problem was somehow my fault. They kept sending the same copy-paste emails, instructing me to check my order number with a “delivery company” that doesn’t even recognise the number (ERROR: number does not exist).
When I asked for my money back, they said they’d only refund me less shipping and handling. This is outrageous, as no shipping ever happened — neither the post office nor the so-called delivery company have any record of the package. The final insult? They told me that if I pay them more money, they would “resend” the order.
This is not just incompetence — it feels like a deliberate scam. Zero accountability, zero customer care, and zero product delivered. My advice: keep your money far, far away from Reputation K.








